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What Is Bitrix24?

Bitrix24 is the leading free online CRM software used by over 12 million companies worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages.

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Where can Bitrix24 be deployed?

Cloud-based
On-premise

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998

Bitrix24 support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Chinese, English, French, German, Indonesian and 9 others

Bitrix24 pricing

Starting Price:

$61.00/month
  • Yes, has free trial
  • Yes, has free version

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at $61.00/month.

Pricing plans get a free trial

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998

Bitrix24 support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Chinese, English, French, German, Indonesian and 9 others

Bitrix24 videos and images

Bitrix24 Software - Bitrix24 Kanban Board
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Videocalls
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Bitrix24 video
Bitrix24 Software - Bitrix24 Kanban Board
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Videocalls

Features of Bitrix24

  • API
  • Access Controls/Permissions
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking Software
  • Appointment Management
  • Appointment Scheduling Software
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking Software
  • Attendee Management
  • Audio/Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Automated Attendant
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Backup and Recovery
  • Batch Processing
  • Benchmarking
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Brainstorming
  • Business Process Automation
  • CAN-SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring Software
  • Call Recording Software
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management Software
  • Capacity Management
  • Cataloging/Categorization
  • Channel Management Software
  • Chat/Messaging
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Library
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Segmentation
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Dashboard Software
  • Data Connectors
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization Software
  • Dependency Tracking
  • Discount Management
  • Discussions/Forums
  • Document Capture
  • Document Management Software
  • Document Storage
  • Donation Management Software
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling Software
  • Event Management Software
  • Event Scheduling
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Expense Tracking
  • Feedback Management
  • File Sharing Software
  • File Storage
  • Financial Management Software
  • For Call Centers
  • For Financial Institutions
  • For Insurance Industry
  • For Religious Organizations
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Guided Selling
  • HR Management
  • IVR Software
  • Idea Management Software
  • Inbound Call Center
  • Integrated Business Operations
  • Interaction Tracking
  • Invoice Management
  • Issue Management
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management Software
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat Software
  • Marketing Automation Software
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Member Database
  • Member Directory
  • Membership Management Software
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimization
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-User Collaboration
  • Multiple Data Sources
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Onboarding Software
  • Online Booking
  • Online Calendar
  • Online Forms
  • Online Payments
  • Online Store Builder
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Patient Communications
  • Payment Processing Software
  • Performance Management
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Phone Key Input
  • Pipeline Management
  • Policy Management Software
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics Software
  • Predictive Dialer Software
  • Price and Cost Calculations
  • Pricing Management
  • Prioritization
  • Private Network
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Configurator Software
  • Product Roadmapping
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Time Tracking
  • Project Tracking Software
  • Proposal Generation
  • Pulse Surveys
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Synchronization
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recruitment Management
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management Software
  • Resource Scheduling
  • Responsive Web Design
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling Software
  • Screen Sharing Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Sprint Planning
  • Staff Management
  • Status Tracking
  • Strategic Planning Software
  • Sub-Task Management
  • Subscriber Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Editing
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Team Management Software
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third-Party Integration
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Version Control
  • Video Conferencing Software
  • Virtual Extensions
  • Visual Analytics
  • VoIP Software
  • Voice Mail
  • Volunteer Management Software
  • WYSIWYG Editor
  • Website Integration
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software
  • Workforce Management Software

Bitrix24 Alternatives

Ravetree is an award-winning work management solution for project-driven organizations.
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Business intelligence software by Salesforce.com. Explore any data, get instant answers, and collaborate with your team.
Streak is the only CRM integrated entirely within your Gmail inbox, and works alongside all your other Google Workspace applications.
Maximizer CRM is a game-changing solution designed specifically for the unique challenges that sales managers and sales teams face.
Improve your team's accountability and productivity with flexible CRM that matches your sales process exactly.
A time-centered task, project and workflow management solution, complete with beautiful dashboards and powerful AI enabled reports.
Web-based solution with lead capturing, sales forecasting, follow-ups management, contacts tracking, and accounting capabilities.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals.

Reviews of Bitrix24

Average score

Overall
4.2
Ease of Use
3.9
Customer Service
3.9
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Themis
Themis
Head of digital marketing in Greece
Verified LinkedIn User
Furniture, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Bitrix a collaboration maste software

5.0 2 months ago New

Comments: Overall Bitrix 24 has give us more spare time in order to think about a task and not losing time in useless meetings

Pros:

We use it as a collaboration tool across all districts of our company and has helped us a lot by gaining a lot of time.

Cons:

For some of users were very difficult to start with that software but after using it many times everythign solved

Bitrix Response

last month

Thank you for your review and for choosing Bitrix24 as your collaboration tool, Themis! Your feedback about the initial learning curve is valuable, and we’re glad to know that with continued use, your team has found it easier to navigate and utilize the software effectively.

Tichaona Redemptor
Tichaona Redemptor
Graphics desinger in South Africa
Verified LinkedIn User
Printing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Digital business enterprise.

4.0 5 months ago

Comments: Exciting and mostly informative with all features

Pros:

Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information.

Cons:

too many templets that has been used by other users of the platform

Alternatives Considered: Upbase and Basecamp

Reasons for Choosing Bitrix24: Checking more project management tools that can assist business.

Switched From: Upbase and Basecamp

Reasons for Switching to Bitrix24: Automatically Growing Client Database: Whenever you receive an email, phone call, or message from a new contact, Bitrix24 can automatically add them to your CRM contact list. This ensures that your contact base keeps growing as you interact with clients

Bitrix Response

3 months ago

Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success.

Andy
Director in UK
Marketing & Advertising, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Worth Considering If Your After a CRM

4.0 3 weeks ago New

Pros:

Bitrix24 has a ton of features without being to overwhelming. If your after a CRM its worthing spending a bit of time with Bitrix and compare it to other products. I prefer it to Hubspot. It also has many other features including task management, a website builder, worktime tracking plus many more!

Cons:

I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I use. Its likely it could replace quite a few but not all of them.

Alternatives Considered: HubSpot CRM

Bitrix Response

3 weeks ago

Thank you for taking the time to share your experience with Bitrix24, Andy. We encourage you to explore all the features Bitrix24 has to offer. We believe that with more time, you'll discover even more ways our platform can streamline your business processes and enhance productivity.

Ven
Tech managing app partnership in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good Product but Poor Service - Definitely not located in USA

1.0 4 years ago

Comments: I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Pros:

User Interface. Easy navigation Less Learning Curve

Cons:

They use google translator for responding. so if they dont understand what you are saying them, its googles fault. You have to be awake between Midnight to 4 to get support from them or even a simple response. Most of them are Untrained and Inexperienced support techs.

Alternatives Considered: HubSpot Marketing Hub and Keap

Reasons for Choosing Bitrix24: Just a better interface, but zoho support makes it all worth to be using zoho.

Switched From: Zoho CRM

Reasons for Switching to Bitrix24: Just better user interface

Paulo
Paulo
Finance in Brazil
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great task management platform. Great freemium version!

5.0 4 months ago

Comments: Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!

Pros:

For task management it's FREE, it's easy to set up, it's easy to use.

Cons:

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Bitrix Response

2 months ago

Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth.

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