What Is Bitrix24?

Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork.

Who Uses Bitrix24?

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Where can Bitrix24 be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others


Chinese, English, French, German, Indonesian and 10 others

Bitrix24 pricing

Starting Price:

  • Yes, has free trial
  • Yes, has free version

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at $39.00/month.

Pricing plans get a free trial

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others


Chinese, English, French, German, Indonesian and 10 others

Bitrix24 videos and images

Bitrix24 Software - Bitrix24 CRM Contact
Bitrix24 Software - Bitrix24 Document Editing
Bitrix24 Software - Bitrix24 Task Management
Bitrix24 Software - Bitrix24 Mind Map
Bitrix24 Software - Bitrix24 Public & Private Events
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Bitrix24 video
Bitrix24 Software - Bitrix24 CRM Contact
Bitrix24 Software - Bitrix24 Document Editing
Bitrix24 Software - Bitrix24 Task Management
Bitrix24 Software - Bitrix24 Mind Map
Bitrix24 Software - Bitrix24 Public & Private Events

Features of Bitrix24

  • API
  • Access Controls/Permissions
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Applicant Tracking Software
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking Software
  • Attendee Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Backup and Recovery
  • Bar Chart
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Brainstorming
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management Software
  • Capacity Management
  • Cataloging/Categorization
  • Channel Management Software
  • Chat/Messaging
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Content Library
  • Contractor Management Software
  • Create Subtasks
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Segmentation
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Deal Management
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Document Management Software
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling Software
  • Event Management Software
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing Software
  • File Storage
  • Financial Management Software
  • For AEC Industry
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Form Builder
  • Forms Automation Software
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Group Management
  • HR Management
  • IVR / Voice Recognition
  • Idea Management Software
  • Import Tasks
  • Innovation Management
  • Integrated Business Operations
  • Interaction Tracking
  • Invoice History
  • Issue Management
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management Software
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Engagement
  • Lead Management Software
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • List Management
  • Live Chat Software
  • Marketing Automation Software
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Member Database
  • Member Directory
  • Membership Management Software
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-User Collaboration
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • On-Demand Recording
  • Onboarding Software
  • Online Booking
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • PBX
  • Patient Communications
  • Payment Processing Software
  • Performance Management
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Phone Key Input
  • Pipeline Management
  • Policy Management Software
  • Pre-built Templates
  • Predictive Analytics Software
  • Predictive Dialer Software
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Configurator Software
  • Product Roadmapping
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Tracking Software
  • Proposal Generation
  • Prospecting Tools
  • Publishing Options
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Tasks
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Resource Scheduling
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling Software
  • Screen Sharing Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Staff Management
  • Status Tracking
  • Subscriber Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management Software
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications Software
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Version Control
  • Video Conferencing Software
  • Virtual Extensions
  • Visual Workflow Management
  • VoIP Connection
  • Voice Mail
  • Volunteer Management Software
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software

Bitrix24 Alternatives

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Notion is the all-in-one workspace for notes, projects, documents, and collaboration. Learn more about Notion
ClickUp is the future of work - it's one app to replace them all. ClickUp is the #1 fastest growing productivity app in 2022. Learn more about ClickUp
Airtable is the database that anyone can use with a beautiful spreadsheet interface.
Web-based solution with lead capturing, sales forecasting, follow-ups management, contacts tracking, and accounting capabilities.
Ravetree is an award-winning work management solution for project-driven organizations.

Reviews of Bitrix24

Average score

4.1 (520)
Ease of Use
3.8 (520)
Customer Service
3.9 (520)
4.2 (520)
Value for Money
4.2 (520)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Leah W.
Leah W.
Design Engineer in US
Verified LinkedIn User
Building Materials, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Bitrix24: All-in-one collaboration and task & Project management tool

5.0 4 weeks ago New

Comments: Task and project management. Video calls and live chat.


Collaboration in our organization has been at optimal via chats and video calls.


I have not yet detected any flaw on this team collaboration platform.

Verified Reviewer
Chief Executive Officer in US
Verified LinkedIn User
Management Consulting, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Bitrix Virtual Office Solution

5.0 last week New

Comments: My overall experience with Bitrix24 has been great. I have no complaints and would easily recommend it to anyone.


The free version is more than adequate to manage business functions. The intranet/portal feature allows me to manage my company and staff. My company is a virtual company and thanks to Bitrix24 it allows all members of my time to collaborate, communicate and work together just as if they were in the office. I have been using this software for many years and have tried other options and always come back to Bitrix24. I am yet to find any other software as versatile as Bitrix24.


The only issue we have is sometimes new Associates find it difficult to access the platform for the first time. I personally did not experience that issue, and this is only for a small percentage of new recruits.

Alternatives Considered: Workplace from Meta and HubSpot CRM

Reasons for Switching to Bitrix24: HubSpot was a good CRM but did not have the other functionality like Bitrix24. It was only good as a CRM. Workplace by Facebook was too expensive. Even when we tried the free version it was still not as good as Bitrix24.

Eric r. B.
Eric r. B.
Chief Product Officer in US
Verified LinkedIn User
Research, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

3.0 6 months ago

Comments: We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.


Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.


Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

Alternatives Considered: Zoho CRM, Salesforce Sales Cloud, and HubSpot CRM

Reasons for Choosing Bitrix24: Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Switched From: SugarCRM

Reasons for Switching to Bitrix24: Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr

Nurul suhaila A.
Nurul suhaila A.
Information Communication Technology Coordinator in Malaysia
Verified LinkedIn User
Telecommunications, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful tools to manage project tracking and planning

4.0 3 weeks ago New

Comments: Using Bitrix24 has been a pleasant experience for my company in many areas, including project planning, job scheduling, private communications, and staff performance evaluation.


The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs. My favorite part of the site was the notion of using it to manage chores and boost efficiency amongst some of the staff.


They let us utilize the built-in VoIP capability, but not the latest version. I do not understand why this would be the case. Last year, I used my VoIP device to connect with my friends and family. But then they want payment for the feature.

Avash K.
Avash K.
IT Director in Nepal
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Relatively Affordable CRM With Wide Set of Features

4.0 last month New

Comments: Overall, Bitrix24 has been a great addition to our company. We needed to do some work to get it started as many people were confused about the way to use it but now - it's great.


In general, Bitrix 24 is an ideal alternative to low cost and easy to execute in those small companies that can have a CRM platform to manage their customers in a useful way. It also offers attributes which can be finely customized securely so that it offers features in a mini Enterprise resource planning. We could see improvements in the workflow of our company in a short period of time after using Bitrix24. Collaborating within different departments in the company also became easy. It is also compatible with a wide range of devices like Android, iPhone, or iPad smartphones or tablets. Bitrix24 also has effective email templates that we can send to prospective customers. The best thing about Bitrix24 is it's relatively affordable to other software that provides a similar set of features. They also create backup of data daily automatically so we don't have to worry about losing data to some accidents.


From my personal experience - it's kind of hard to teach an average person about CRM due to complex User Interfaces and workflow. However, with some experience and good mentoring - anyone can use it. I wish they made it easy for complete newbies to use it.

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