---
description: Get detailed information about Open Helpdesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Open Helpdesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Open Helpdesk](/software/1109135/Open-Helpdesk)

# Open Helpdesk

Canonical: https://www.capterra.ae/software/1109135/Open-Helpdesk

> Open Helpdesk is open-source help desk software that manages tickets, surveys, and client workspaces across multiple clients.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Open Helpdesk?

Small and mid-size businesses, IT service providers, managed service providers (MSPs), and support teams that need a simple, affordable helpdesk. Ideal for teams looking for an open-source al

## About the vendor

- **Company**: Open Helpdesk

## Commercial Context

- **Starting Price**: $0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)

## Alternatives

1. [ZIWO](https://www.capterra.ae/software/171265/ziwo) — 4.6/5 (109 reviews)
2. [Vision Helpdesk](https://www.capterra.ae/software/102230/vision-helpdesk) — 4.6/5 (49 reviews)
3. [Qiscus](https://www.capterra.ae/software/1026338/qiscus) — 4.4/5 (7 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18807 reviews)
5. [Dynamics 365](https://www.capterra.ae/software/157279/dynamics-365) — 4.4/5 (5849 reviews)

## Links

- [View on Capterra](https://www.capterra.ae/software/1109135/Open-Helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10053730/Open-Helpdesk/> |
| en-AE | <https://www.capterra.ae/software/1109135/Open-Helpdesk> |
| en-AU | <https://www.capterra.com.au/software/1109135/Open-Helpdesk> |
| en-CA | <https://www.capterra.ca/software/1109135/Open-Helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/1109135/Open-Helpdesk> |
| en-IE | <https://www.capterra.ie/software/1109135/Open-Helpdesk> |
| en-IL | <https://www.capterra.co.il/software/1109135/Open-Helpdesk> |
| en-IN | <https://www.capterra.in/software/1109135/Open-Helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1109135/Open-Helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/1109135/Open-Helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/1109135/Open-Helpdesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ae/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Open Helpdesk","description":"Open Helpdesk is open-source customer support software for managing tickets across multiple environments. Its multi-tenant architecture creates isolated workspaces for clients, teams, or departments, ensuring data separation. Each workspace operates independently with dedicated tickets, agents, settings, and branding, removing the need for multiple tools or risking data leaks. The system supports creating, assigning, and tracking tickets with customizable priorities, statuses, and categories. Reporting tools provide insights into resolution times, agent performance, and trends, while CSAT surveys gather customer satisfaction ratings post-resolution. Key features include role-based access control, email-to-ticket automation, a customer portal, canned responses, customizable fields, audit logging, SLA tracking, and AI tools for ticket description improvement and translation. Deployment options include self-hosting via Docker or cloud hosting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/36fda246-dbc9-430b-9435-37d81167a532.png","url":"https://www.capterra.ae/software/1109135/Open-Helpdesk","@id":"https://www.capterra.ae/software/1109135/Open-Helpdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ae/software/1109135/Open-Helpdesk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Open Helpdesk?","@type":"Question","acceptedAnswer":{"text":"Open Helpdesk is open-source customer support software for managing tickets across multiple environments. Its multi-tenant architecture creates isolated workspaces for clients, teams, or departments, ensuring data separation. Each workspace operates independently with dedicated tickets, agents, settings, and branding, removing the need for multiple tools or risking data leaks. The system supports creating, assigning, and tracking tickets with customizable priorities, statuses, and categories. Reporting tools provide insights into resolution times, agent performance, and trends, while CSAT surveys gather customer satisfaction ratings post-resolution. Key features include role-based access control, email-to-ticket automation, a customer portal, canned responses, customizable fields, audit logging, SLA tracking, and AI tools for ticket description improvement and translation. Deployment options include self-hosting via Docker or cloud hosting.","@type":"Answer"}},{"name":"Who Uses Open Helpdesk?","@type":"Question","acceptedAnswer":{"text":"Small and mid-size businesses, IT service providers, managed service providers (MSPs), and support teams that need a simple, affordable helpdesk. Ideal for teams looking for an open-source al","@type":"Answer"}}]},{"@id":"https://www.capterra.ae/software/1109135/Open-Helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Open Helpdesk","position":3,"item":"/software/1109135/Open-Helpdesk","@type":"ListItem"}]}]}
</script>