---
description: Get detailed information about Calabrio ONE usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
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title: Calabrio ONE Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite)

# Calabrio ONE

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> Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Calabrio ONE?

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: $295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Activity Dashboard
- Agent Interface
- Automatic Transcription
- CRM Software
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management Software
- Compliance Management
- Computer Telephony Integration
- Contact Management Software
- Customer Experience Management
- Customer Surveys
- Data Security
- Employee Coaching Tools
- Employee Management
- Employee Scheduling Software
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centers
- Intraday Management
- KPI Monitoring
- Labor Forecasting
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scoring Models
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Productivity Analysis
- Quality Management Software
- Queue Management
- Recording
- Reporting/Analytics
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Surveys & Feedback
- Third-Party Integrations
- Time Off Management
- Workforce Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Call Tracking Software](https://www.capterra.ae/directory/30901/call-tracking/software)
- [Quality Management Software](https://www.capterra.ae/directory/30099/quality-management/software)
- [Speech Analytics Software](https://www.capterra.ae/directory/32258/speech-analytics/software)
- [Call Center Workforce Management Software](https://www.capterra.ae/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "my wfm app" — 5.0/5

> **Verified Reviewer** | *15 April 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: easy to use as it been used daily to monitor my schedule

-----

### "Experience with Calabrio" — 5.0/5

> **Rabya** | *20 May 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly. Accessible and easy.easy to navigate.
> 
> **Cons**: Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy.

-----

### "Calabrio One" — 3.0/5

> **Hlengiwe** | *20 May 2024* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.
> 
> **Cons**: Sometimes I do not get reminders and updates when my schedule is changed.

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### "Calabrio on the spotlight" — 5.0/5

> **Ester** | *20 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.
> 
> **Cons**: I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.

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### "Calabrio  best thing in the world" — 5.0/5

> **anthony** | *20 May 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: what I like the most is grant bot it tells  you  important information when a schedule could be change or swapped with a partner
> 
> **Cons**: I don't have too much to say I don't like all features
> 
> If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself  also is easy to swap days with partner

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## Links

- [View on Capterra](https://www.capterra.ae/software/110588/calabrio-one-suite)

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| de-AT | <https://www.capterra.at/software/110588/calabrio-one-suite> |
| de-CH | <https://www.capterra.ch/software/110588/calabrio-one-suite> |
| en | <https://www.capterra.com/p/110588/Calabrio-One-Suite/> |
| en-AE | <https://www.capterra.ae/software/110588/calabrio-one-suite> |
| en-AU | <https://www.capterra.com.au/software/110588/calabrio-one-suite> |
| en-CA | <https://www.capterra.ca/software/110588/calabrio-one-suite> |
| en-GB | <https://www.capterra.co.uk/software/110588/calabrio-one-suite> |
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| es-CL | <https://www.capterra.cl/software/110588/calabrio-one-suite> |
| es-CO | <https://www.capterra.co/software/110588/calabrio-one-suite> |
| es-CR | <https://www.capterra.co.cr/software/110588/calabrio-one-suite> |
| es-DO | <https://www.capterra.do/software/110588/calabrio-one-suite> |
| es-EC | <https://www.capterra.ec/software/110588/calabrio-one-suite> |
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| fr | <https://www.capterra.fr/software/110588/calabrio-one-suite> |
| fr-BE | <https://fr.capterra.be/software/110588/calabrio-one-suite> |
| fr-CA | <https://fr.capterra.ca/software/110588/calabrio-one-suite> |
| fr-LU | <https://www.capterra.lu/software/110588/calabrio-one-suite> |
| it | <https://www.capterra.it/software/110588/calabrio-one-suite> |
| nl | <https://www.capterra.nl/software/110588/calabrio-one-suite> |
| nl-BE | <https://www.capterra.be/software/110588/calabrio-one-suite> |

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