--- description: Get detailed information about Calabrio ONE usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Calabrio ONE Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite) # Calabrio ONE Canonical: https://www.capterra.ae/software/110588/calabrio-one-suite Page: 1 / 12\ Next: [Next page](https://www.capterra.ae/software/110588/calabrio-one-suite?page=2) > Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience \& customer outcomes. > > Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Calabrio ONE? Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 263 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Calabrio - **Founded**: 2007 ## Commercial Context - **Starting Price**: $295.00 - **Pricing model**: Flat Rate - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Automatic Transcription - CRM Software - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Transcription - Call Transfer - Caller ID - Campaign Management Software - Compliance Management - Computer Telephony Integration - Contact Management Software - Customer Experience Management - Customer Surveys - Data Security - Employee Coaching Tools - Employee Management - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - Intraday Management - KPI Monitoring - Labor Forecasting - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - Performance Management - Performance Metrics - Productivity Analysis - Quality Management Software - Queue Management - Recording - Reporting/Analytics - Self Service Portal - Self-Service Search - Sentiment Analysis - Skills Tracking - Surveys & Feedback - Third-Party Integrations - Time Off Management - Workflow Automation - Workforce Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [Call Tracking Software](https://www.capterra.ae/directory/30901/call-tracking/software) - [Quality Management Software](https://www.capterra.ae/directory/30099/quality-management/software) - [Speech Analytics Software](https://www.capterra.ae/directory/32258/speech-analytics/software) - [Call Center Workforce Management Software](https://www.capterra.ae/directory/32607/call-center-workforce-management/software) ## Alternatives 1. [NiCE CXone](https://www.capterra.ae/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 2. [Assembled](https://www.capterra.ae/software/195644/assembled) — 4.7/5 (85 reviews) 3. [Genesys Cloud CX](https://www.capterra.ae/software/21409/genesys-cloud) — 4.3/5 (264 reviews) 4. [Five9](https://www.capterra.ae/software/132405/five9) — 4.2/5 (484 reviews) 5. [Nextiva Contact Center](https://www.capterra.ae/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) ## Reviews ### "Customer service" — 5.0/5 > **Hassan** | *5 June 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Unified, easy WFM/QM, AI analytics, strong support \& integrations as it helps with literally everything regarding the RTM and scheduling > > **Cons**: you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better. > > Good Experience, helpful product one of a must have products in our business. ----- ### "Calabrio what to know" — 5.0/5 > **luis** | *20 May 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: the real time scheduling options and time off requests > > **Cons**: there isnt anythign I didnt like about calbrio > > My overall experience was great im still continuing to use it ----- ### "Calabrio for your contact center needs" — 5.0/5 > **Verified Reviewer** | *14 March 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Ease of use for all user roles: agents, leaders, administrators Accurate planning functionality Screen and call recording function > > **Cons**: Missing a screen recording error report/alert > > Overall, easy use and understanding of various applications. ----- ### "Calabrio" — 5.0/5 > **Debbie** | *7 January 2020* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings. > > **Cons**: When trying to search for calls with a phone number I usually have trouble trying to find the calls that way. > > We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the ----- ### "Calabrio One - WFM , such a great tool\!" — 5.0/5 > **Alexander** | *20 January 2021* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: The ability to review and collect data, in real time and on recording giving us the possibility to educate our assistants with best practices from other agents and identify major areas of opportunity while assigning schedules. > > **Cons**: It has so many features that it get a bit confusing but it has a lot of resources to direct and guide you throughout the process. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ae/software/110588/calabrio-one-suite?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/110588/calabrio-one-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data