---
description: Get detailed information about TicketMate usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TicketMate Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [TicketMate](/software/1103407/TicketMate)

# TicketMate

Canonical: https://www.capterra.ae/software/1103407/TicketMate

> TicketMate is an Australian helpdesk platform that keeps all your support data onshore.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses TicketMate?

TicketMate is built for small business and mid-market Australian organisations that need a capable, affordable helpdesk and want their data to stay onshore.

## About the vendor

- **Company**: TicketMate

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Pricing model
TicketMate uses flat-rate pricing. You pay one monthly fee for unlimited agents and unlimited users, with no per-seat, per-agent, or per-ticket charges. All prices are in Australian dollars and include GST, so there is no USD exchange-rate exposure and no surprise add-on costs.

Plans
Standard — $99 / month (or $79 / month billed annually, saving 20%)
Everything needed to run a helpdesk: unlimited agents and users, full ticketing, email-to-ticket (5 mailboxes), branded customer portal, knowledge base, custom form builder, SLA policies with business hours, teams and routing, canned responses, ticket merging, reporting dashboard, asset register (up to 100), and SSO via Google and Microsoft included. All data hosted in Australia.

Free trial
A 14-day free trial is available with no credit card required, so teams can evaluate the full Standard feature set before committing.

At a glance
Standard: $99/mo or $79/mo annual (AUD, incl. GST)
Enterprise: $399/mo (coming soon)
Unlimited agents and users on every plan
No per-seat or per-ticket fees
14-day free trial, no card required
Cancel or export your data anytime
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Automated Routing
- Incident Management Software
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Support Options

- Email/Help Desk

## Category

- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)

## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Alternatives

1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.6/5 (783 reviews)
2. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (6987 reviews)
3. [Dynamics 365](https://www.capterra.ae/software/157279/dynamics-365) — 4.4/5 (5843 reviews)
4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4089 reviews)
5. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3467 reviews)

## Links

- [View on Capterra](https://www.capterra.ae/software/1103407/TicketMate)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10048065/TicketMate/> |
| en-AE | <https://www.capterra.ae/software/1103407/TicketMate> |
| en-AU | <https://www.capterra.com.au/software/1103407/TicketMate> |
| en-CA | <https://www.capterra.ca/software/1103407/TicketMate> |
| en-GB | <https://www.capterra.co.uk/software/1103407/TicketMate> |
| en-IE | <https://www.capterra.ie/software/1103407/TicketMate> |
| en-IL | <https://www.capterra.co.il/software/1103407/TicketMate> |
| en-IN | <https://www.capterra.in/software/1103407/TicketMate> |
| en-NZ | <https://www.capterra.co.nz/software/1103407/TicketMate> |
| en-SG | <https://www.capterra.com.sg/software/1103407/TicketMate> |
| en-ZA | <https://www.capterra.co.za/software/1103407/TicketMate> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ae/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"TicketMate","description":"TicketMate is a modern helpdesk and ticketing platform built and hosted entirely in Australia. It gives support teams a structured way to receive, track, and resolve requests, whether they arrive by email, through a self-service customer portal, or via a custom web form, without sending a single record offshore.\n\nEvery feature you need to run a support operation is included: email-to-ticket with keyword routing, a branded customer portal, a self-service knowledge base, a custom form builder, SLA policies with business-hours tracking and breach alerts, agent teams and routing, canned responses, ticket merging, and a reporting dashboard. Single Sign-On via Google Workspace and Microsoft Entra ID is included at no extra cost.\n\nPricing is refreshingly simple: one flat rate of $99 AUD per month (or $79 per month billed annually) for unlimited agents and unlimited users. You pay for capabilities, not headcount, so your bill never grows as you hire, and there is no exposure to USD","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8409bf2d-1d30-41a8-94a0-754a25efa455.png","url":"https://www.capterra.ae/software/1103407/TicketMate","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/1103407/TicketMate#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ae/software/1103407/TicketMate#faqs","mainEntity":[{"name":"What Is TicketMate?","@type":"Question","acceptedAnswer":{"text":"TicketMate is a modern helpdesk and ticketing platform built and hosted entirely in Australia. It gives support teams a structured way to receive, track, and resolve requests, whether they arrive by email, through a self-service customer portal, or via a custom web form, without sending a single record offshore.Every feature you need to run a support operation is included: email-to-ticket with keyword routing, a branded customer portal, a self-service knowledge base, a custom form builder, SLA policies with business-hours tracking and breach alerts, agent teams and routing, canned responses, ticket merging, and a reporting dashboard. Single Sign-On via Google Workspace and Microsoft Entra ID is included at no extra cost.Pricing is refreshingly simple: one flat rate of $99 AUD per month (or $79 per month billed annually) for unlimited agents and unlimited users. You pay for capabilities, not headcount, so your bill never grows as you hire, and there is no exposure to USD","@type":"Answer"}},{"name":"Who Uses TicketMate?","@type":"Question","acceptedAnswer":{"text":"TicketMate is built for small business and mid-market Australian organisations that need a capable, affordable helpdesk and want their data to stay onshore.","@type":"Answer"}}]},{"@type":"BreadcrumbList","@id":"https://www.capterra.ae/software/1103407/TicketMate#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"TicketMate","position":3,"item":"/software/1103407/TicketMate","@type":"ListItem"}]}]}
</script>