--- description: Get detailed information about At Last usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: At Last Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/34035/returns-management/software) > [At Last](/software/1095632/At-Last) # At Last Canonical: https://www.capterra.ae/software/1095632/At-Last Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/1095632/At-Last?page=2) > Smooth returns. Zero cost. At Last®. One portal for returns and exchanges, wherever you sell. > > Verdict: Rated **5.0/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses At Last? At Last serves retailers, DTC brands, and third-party logistics providers. Our primary users are e-commerce managers, ops managers, and customer service leads managing returns at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 41 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: At Last ## Commercial Context - **Starting Price**: £0.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: At Last is available with four plans including for free with no carriage or software csots on our 'Return to Zero' plan. Transparent flat per-return pricing on all paid plans. 'Return to Zero' — Free forever. Zero-cost returns plan with no software fees and no usage caps. Customer-paid shipping at pre-negotiated rates. Includes branded portal, exchanges, store credit, multi-channel returns and international coverage. 'Starter' — £95/month. For brands offering free returns to UK customers. 100 returns included monthly, then £0.50 per additional return. Pre-negotiated UK carrier rates (InPost, Royal Mail, Evri, DPD). 'Pro' — £225/month. Lower per-return cost at £0.25, plus free international customer returns to 200+ countries, API access and advanced automation. 'Custom' — Contact sales. Enterprise pricing for high-volume retailers and 3PLs. Multi-portal setup, parent-child accounts, dedicated account management and tailored onboarding. 14-day free trial on paid plans. All tiers include 100% UK-based support. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Guernsey, Ireland, Isle of Man, Jersey, United Kingdom ## Features - Customer Portal - Exchange Management - Label Printing Software - Order Tracking - Refund Management - Shipping Management - Warehouse Management Software ## Integrations (7 total) - BigCommerce - Linnworks - Magento 2 Order Management - Mirakl - Shopify - Shopify Plus - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Returns Management Software (RMS)](https://www.capterra.ae/directory/34035/returns-management/software) ## Alternatives 1. [Redo](https://www.capterra.ae/software/1071824/Redo) — 5.0/5 (24 reviews) 2. [AfterShip](https://www.capterra.ae/software/178663/aftership) — 4.9/5 (473 reviews) 3. [ReturnGO](https://www.capterra.ae/software/1013374/returngo) — 5.0/5 (29 reviews) 4. [Swap Commerce](https://www.capterra.ae/software/1062905/swap-commerce) — 5.0/5 (14 reviews) 5. [Samsara](https://www.capterra.ae/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (1034 reviews) ## Reviews ### "Incredibe App ⭐⭐⭐⭐⭐" — 5.0/5 > **Conor** | *14 August 2026* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The simplicity of the platform and the level of customer service. It makes managing returns incredibly straightforward for both us and our customers. \[sensitive content hidden\] in particular has been fantastic always responsive, helpful and willing to go above and beyond whenever we need support. > > **Cons**: Everything is great, everything was so easy to mange and use. I don't find anything difficult. Its great i love it > > We’ve had a fantastic experience using the AtLast platform. It’s incredibly straightforward to use, works seamlessly for our business, and has made managing our returns process so much easier. A special mention has to go to \[sensitive content hidden\], who has been absolutely brilliant from day one. He’s always responsive, helpful and genuinely goes above and beyond to make sure everything is running smoothly. Whenever we’ve had a question or needed support, \[sensitive content hidden\] has been quick to help and has made the whole experience feel effortless. The level of service we’ve received from both \[sensitive content hidden\] and the AtLast team has been exceptional. It’s rare to find a platform that combines great technology with such strong, personal customer service. Would absolutely recommend AtLast to any growing e-commerce brand. \*\*5 stars from us\!\*\* ----- ### "Making Returns Simpler and More Efficient" — 5.0/5 > **Georgina** | *11 September 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: At Last is a great returns portal that makes processing and setting up returns straightforward and easy. It has helped us save time and streamline our returns process without adding unnecessary complications. We particularly value how helpful and receptive the At Last team are to feedback. They are always happy to listen to our suggestions and take them on board to help improve the service. It is also great to see the new features they continue to introduce, with the team always willing to demonstrate how they work and how we can use them to improve customer retention and the overall customer experience. The returns dashboard has also been a fantastic addition, providing useful insights that help us identify areas where we can improve our website, including our size guides and product descriptions. > > **Cons**: With the returns dashboard, it would be great to have the ability to categorise products by size as well as by product. This would allow us to identify whether particular products have higher return rates and, importantly, whether there are any clear sizing trends, such as customers consistently finding a product too large or too small. Having this additional level of insight would be extremely valuable in helping us identify potential sizing issues and make improvements to our website, particularly our size guides and product information. We have discussed this with the At Last team, and they have taken our feedback on board for consideration. > > Our overall experience with At Last has been extremely positive. The platform has made our returns process much more efficient by reducing the time it takes for us to process returns, while also making it simpler for customers to set up and manage their returns. It is helping us make the returns journey as straightforward as possible, which in turn reduces customer contact and queries. The combination of an easy-to-use platform, ongoing improvements and a responsive support team has made At Last a valuable tool for both managing our returns and improving the wider customer journey. ----- ### "Useful and easy service\!" — 5.0/5 > **amy** | *8 September 2026* | Retail | Recommendation rating: 6.0/10 > > **Pros**: Easy to use filters to be able to locate the information I am looking for very efficiently, and action the refunds easily\! > > **Cons**: The reporting pages are not the most user friendly, meaning if we are hoping to get more than one piece of information you cannot export them together > > The experience has been very positive\! very easy to use and they always take on feedback and make changes whenever we ask\! ----- ### "Linzi Review" — 5.0/5 > **Hannah** | *5 August 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like that the return platform streamlined the returns process, making it efficient and easy to manage. It provided clear visibility into return statuses, reduced manual effort, and helped improve operational efficiency. The platform also enhanced the customer experience through a simple and transparent return journey, which can increase customer satisfaction and loyalty. Overall, it supports cost-effective return management while maintaining a professional and reliable service. > > **Cons**: There’s nothing not to like\! The team is incredibly helpful, friendly, and always happy to assist. They’re easy to reach by phone or email and are consistently responsive, providing clear support and guidance whenever we have questions. Their excellent customer service makes working with the platform a positive experience. ----- ### "Smooth customer journey" — 5.0/5 > **Mia** | *6 August 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: It’s is very Easy to navigate, good customer service and a real addition to our customer support journey. > > **Cons**: I actually have found no faults so far, it’s really sped up our returns system since we joined in January > > It has been very positive, our account manager has been incredibly helpful and the onboarding was super blended. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/1095632/At-Last?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1095632/At-Last) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data