--- description: Get detailed information about Comm100 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm100 Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Comm100](/software/108889/comm100-live-chat) # Comm100 Canonical: https://www.capterra.ae/software/108889/comm100-live-chat Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/108889/comm100-live-chat?page=2) > Cloud-based and on-premises omnichannel platform for managing live chat, AI chatbots, ticketing, email, and social messaging from one. > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Comm100? Small to enterprise-level businesses in education, financial services, government, healthcare, e-commerce, and telecommunications that manage customer support across multiple digital channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Comm100 Network Corporation - **Location**: Vancouver, Canada - **Founded**: 2009 ## Commercial Context - **Starting Price**: $31.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing varies by product and plan. The pricing details listed above highlight selected Comm100 offerings, including Live Chat and AI Agent. For a full comparison of features and pricing across the entire Comm100 product suite, please visit our pricing page. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Canada ## Features - AI/Machine Learning - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Chatbot Software - Code-free Development - Collaboration Tools - Conversation Intelligence - Customer Database - Customer Support Software - Customizable Branding - Data Security - Email Management Software - Geotargeting - Inbox Management - Intent Recognition - Knowledge Base Management - Language Detection - Lead Qualification - Live Chat Software - Meeting Management - Mobile Access - Mobile App - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Prioritization - Proactive Chat - Query Suggestions - Queue Management - Real-time Consumer-facing Chat - Remote Support Software - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Automation - Task Management Software - Transcripts/Chat History - Transfers/Routing - Video Chat - Video Conferencing Software ... and 7 more features ## Integrations (27 total) - Calendly - Canvas - Cisco Unified Contact Center Express - Cisco Webex Support - Confluence - Contact Center as a Service (CCaaS) - Dynamics 365 Sales - Ellucian Advising - Ellucian Recruiting & Admissions - Facebook - GoTo Meeting - Google Analytics - Google Workspace - HubSpot Sales Hub - HubSpot Service Hub ... and 12 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Customer Support Software](https://www.capterra.ae/directory/32315/customer-support/software) - [AI Agents for Customer Support](https://www.capterra.ae/directory/34696/ai-agents-for-customer-support/software) - [Virtual Assistant Software](https://www.capterra.ae/directory/33535/virtual-assistant/software) - [Conversational AI Platform Software](https://www.capterra.ae/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Text](https://www.capterra.ae/software/1078275/Text) — 4.7/5 (32 reviews) 4. [Fin](https://www.capterra.ae/software/1077853/Fin) — 4.6/5 (18 reviews) 5. [Sobot Nexus](https://www.capterra.ae/software/1072329/Sobot) — 4.9/5 (118 reviews) ## Reviews ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" — 5.0/5 > **Drew** | *19 December 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. > > **Cons**: When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. > > Easy interaction with customers. ----- ### "Everything you could want from a live chat system and more..." — 5.0/5 > **Chris** | *7 September 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. > > **Cons**: In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. > > The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. ----- ### "Expensive for something so basic." — 2.0/5 > **Verified Reviewer** | *24 September 2021* | Retail | Recommendation rating: 0.0/10 > > **Pros**: There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. > > **Cons**: Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. > > It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. ----- ### "Better way to communicate" — 4.0/5 > **Amit** | *14 June 2019* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. > > **Cons**: Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. ----- ### "Comm100 has good pricing and functionality" — 5.0/5 > **Rob** | *28 July 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer > > **Cons**: The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though > > Good customer service, good team, excellent follow through and easy to launch ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/108889/comm100-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/108889/comm100-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data