--- description: Get detailed information about ServiceMax usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceMax Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Field Service Management (FSM) Software](/directory/10009/field-service-management/software) > [ServiceMax](/software/107954/servicemax) # ServiceMax Canonical: https://www.capterra.ae/software/107954/servicemax Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/107954/servicemax?page=2) > ServiceMax is the market-leading field service management application for enterprise businesses with 50+ technicians. > > Verdict: Rated **4.3/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceMax? ServiceMax has 450+ customers in 15+ industries. Manufacturers and service providers with 50+ technicians use ServiceMax to increase field service efficiency, revenue, and customer satisfaction. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 43 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceMax - **Location**: Pleasanton, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: $0.01 - **Pricing model**: Per User - **Pricing Details**: Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Finnish, French, German, Italian, Japanese, Spanish, Swedish - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - Alerts/Notifications - Appointment Management - Automated Scheduling - Availability Management - Billing & Invoicing - Budgeting/Forecasting - Calendar Management - Calendar Sync - Calendar/Reminder System - Collaboration Tools - Compliance Management - Contact Database - Contract/License Management - Customer Database - Customizable Forms - Dispatch Management - Document Management Software - Electronic Signature - GPS - Inventory Management Software - Job Management - Job Tracking - Maintenance Scheduling - Mobile Access - Online Booking - Online Time Clock - Payment Collection in the Field - Performance Management - Preventive Maintenance Software - Quotes/Estimates - Real-Time Updates - Real-time Scheduling - Recurring Appointments - Reminders - Reporting & Statistics - Reporting/Analytics - Routing - Scheduling Software - Self Service Portal - Service History - Skills Tracking - Technician Management - Third-Party Integrations - Timesheet Management - Work Order Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Field Service Management (FSM) Software](https://www.capterra.ae/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management (FSM) Software](https://www.capterra.ae/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.ae/directory/30059/service-dispatch/software) - [Work Order Software](https://www.capterra.ae/directory/30785/work-order/software) - [Scheduling Software](https://www.capterra.ae/directory/30087/scheduling/software) - [Workforce Management Software](https://www.capterra.ae/directory/30210/workforce-management/software) ## Alternatives 1. [Fracttal One](https://www.capterra.ae/software/159911/fracttal) — 4.6/5 (1773 reviews) 2. [Jobber](https://www.capterra.ae/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [Limble](https://www.capterra.ae/software/162600/limble-cmms) — 4.8/5 (738 reviews) 4. [FieldPulse](https://www.capterra.ae/software/153475/fieldpulse) — 4.6/5 (411 reviews) 5. [BuildOps](https://www.capterra.ae/software/194155/buildops) — 4.5/5 (151 reviews) ## Reviews ### "A great tool for long term quality work" — 5.0/5 > **Bianca** | *19 February 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10 > > **Pros**: The traceability of tasks is a standout feature for anyone in the engineering industry. It provides a full, timestamped trail for every task/ issue in the asset, showing exactly who worked on what part and when. > > **Cons**: Navigating through multiple screens just to close out a simple task or update a status can be frustrating for technicians who just want to get the job done and move on. > > ServiceMax replaces a "fix it when it breaks" mindset for a proactive, audit-ready approach. It is a a smart long term tool if your priority is high-precision work and keeping your safety standards working. ----- ### "Best Tool for Field service Operations" — 5.0/5 > **Verified Reviewer** | *30 January 2025* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Servicemax Helps Business to dispatch work orders for any field service operations. Provides a wider visibility on Cases and work orders which helps technicians to easily work one those items. > > **Cons**: Sometimes Servicemax Url becomes unresponsive if there is any global outage and it take more time for product team to resolve those > > I have a total of 3 years experience in Servicemax ----- ### "Great work flow solution" — 3.0/5 > **Curtis** | *7 November 2016* > > Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing. ----- ### "Ran the service business quite nicely" — 4.0/5 > **Greg** | *9 December 2018* | Recommendation rating: 6.0/10 > > **Pros**: Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process. > > **Cons**: The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes. > > All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall. ----- ### "Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers." — 3.0/5 > **Frankie** | *17 May 2017* | Recommendation rating: 5.0/10 > > **Pros**: It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help. > > **Cons**: Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment. > > Exercise the brain cells and learn a another programming platform. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/107954/servicemax?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/107954/servicemax) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data