--- description: Get detailed information about ConnectWise PSA usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation (PSA) Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.ae/software/107931/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.capterra.ae/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 280 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 280 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM Software - Capacity Management - Change Management Software - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard Software - Document Management Software - IT Asset Tracking - IT Reporting - Inventory Management Software - Issue Auditing - Issue Management - Knowledge Management Software - Maintenance Scheduling - Patch Management Software - Performance Metrics - Prioritization - Problem Management - Project Management Software - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management Software - Scheduling Software - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management Software - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management Software ## Integrations (62 total) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... and 47 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation (PSA) Software](https://www.capterra.ae/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation (PSA) Software](https://www.capterra.ae/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) ## Alternatives 1. [NinjaOne](https://www.capterra.ae/software/165889/ninjaone) — 4.7/5 (296 reviews) 2. [N-central](https://www.capterra.ae/software/13803/n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://www.capterra.ae/software/163344/n-sight) — 4.3/5 (201 reviews) 4. [IT Glue](https://www.capterra.ae/software/170401/itglue) — 4.6/5 (342 reviews) 5. [Syncro](https://www.capterra.ae/software/207618/syncro) — 4.6/5 (149 reviews) ## Reviews ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5 August 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Cons**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "CW PSA is the gold standard" — 5.0/5 > **Joshua** | *11 June 2025* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business. > > **Cons**: Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint > > Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 May 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Cons**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "Great PSA system is you take the time to set it up according to your needs" — 5.0/5 > **David** | *29 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. > > **Cons**: The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. > > It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. ----- ### "ConnectWise PSA does many things well, but definitely could be better\!" — 4.0/5 > **Travis** | *29 May 2025* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: Automation with ConnectWise is pretty amazing compared to the PSA that we came from. The Service Desk/Dispatch Portal are very flexible and customizable to each users preferences/job role. > > **Cons**: Inventory with ConnectWise is cumbersome and does not work well with our business model. We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform. > > For the most part, ConnectWise PSA does many things well. I like being able to have multiple service boards and the integrations with 3rd party software is very nice. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ae/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data