---
description: Get detailed information about Shared Inbox by Canary usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Shared Inbox by Canary Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [Shared Inbox by Canary](/software/1077880/Shared-Inbox)

# Shared Inbox by Canary

Canonical: https://www.capterra.ae/software/1077880/Shared-Inbox

> Cloud-based shared inbox tool that helps teams manage support emails via AI replies, ticket routing, assignment, and collaboration.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Shared Inbox by Canary?

Small to midsize teams of 2 to 50 agents in support, sales, marketing, real estate, nonprofits, professional services, e-commerce, hospitality, and SaaS or IT companies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Canary Mail

## Commercial Context

- **Starting Price**: $10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Sign up for Support Starter to access AI Chatbot, Shared Inbox, and Helpdesk. Upgrade for advanced AI and collaboration features.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Collaboration Tools
- Prioritization
- Reporting/Analytics
- Shared Inboxes
- Signature Management
- Third-Party Integrations

## Integrations (6 total)

- Fastmail
- Gmail
- Outlook4Gmail
- Yahoo Mail
- Zoho Mail
- iCloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Email Management Software](https://www.capterra.ae/directory/30553/email-management/software)

## Related Categories

- [Email Management Software](https://www.capterra.ae/directory/30553/email-management/software)
- [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software)
- [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software)
- [Conversational AI Platform Software](https://www.capterra.ae/directory/31596/conversational-ai-platform/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Alternatives

1. [Google Workspace](https://www.capterra.ae/software/168389/google-workspace) — 4.7/5 (17731 reviews)
2. [Zoom Workplace](https://www.capterra.ae/software/144037/zoom-video-conferencing) — 4.6/5 (14689 reviews)
3. [Microsoft 365](https://www.capterra.ae/software/58688/microsoft-365) — 4.6/5 (14167 reviews)
4. [Gmail](https://www.capterra.ae/software/202338/gmail) — 4.8/5 (13564 reviews)
5. [Brevo](https://www.capterra.ae/software/132996/brevo) — 4.6/5 (3523 reviews)

## Reviews

### "Great experience for people that have to manage several emails at a time" — 5.0/5

> **Tan** | *4 September 2025* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: I really appreciate the fact you can comment over emails with your team without having to type a new email and have everything all over the place. The tasks, the zoom and google calendar APIs are great. The smart notifications are wonderful. The access to a single email from different team members and aldo different emails for just one person. Very well integrated.
> 
> **Cons**: On this new update I find it harder to search for certain emails, sometimes the archive emails are not so easy to access. The searcher could have some improvement. Also I miss the discussions and assign to me folders
> 
> We used to only use gmail and whatsapp and all the infomration got mixed or was hard to find. I had to open different emails and it was a nightmare.

## Links

- [View on Capterra](https://www.capterra.ae/software/1077880/Shared-Inbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031293/Shared-Inbox/> |
| en-AE | <https://www.capterra.ae/software/1077880/Shared-Inbox> |
| en-AU | <https://www.capterra.com.au/software/1077880/Shared-Inbox> |
| en-CA | <https://www.capterra.ca/software/1077880/Shared-Inbox> |
| en-GB | <https://www.capterra.co.uk/software/1077880/Shared-Inbox> |
| en-IE | <https://www.capterra.ie/software/1077880/Shared-Inbox> |
| en-IL | <https://www.capterra.co.il/software/1077880/Shared-Inbox> |
| en-IN | <https://www.capterra.in/software/1077880/Shared-Inbox> |
| en-NZ | <https://www.capterra.co.nz/software/1077880/Shared-Inbox> |
| en-SG | <https://www.capterra.com.sg/software/1077880/Shared-Inbox> |
| en-ZA | <https://www.capterra.co.za/software/1077880/Shared-Inbox> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ae/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Shared Inbox by Canary","description":"Shared Inbox by Canary is a cloud-based platform that turns team email accounts like support@ or sales@ into a shared workspace. Teams use it to receive, assign, and respond to customer emails without forwarding messages or losing track of conversations.\n\nShared Inbox by Canary includes AI-assisted reply suggestions, automatic ticket routing, collision detection to prevent duplicate replies, and internal notes for team collaboration. It also offers analytics to track response times and team workload.\n\nThe product is best suited for small to midsize businesses in customer support, sales, and operations roles that manage high volumes of incoming email across shared team accounts.","image":"https://images.g2crowd.com/display-layer-screenshots/1442267/3a22b9d1c965fc0eec0356f50889b8f41f4b3ea573d080cce438068cb444f37a.png","url":"https://www.capterra.ae/software/1077880/Shared-Inbox","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/1077880/Shared-Inbox#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.ae/software/1077880/Shared-Inbox#faqs","mainEntity":[{"name":"What Is Shared Inbox by Canary?","@type":"Question","acceptedAnswer":{"text":"Shared Inbox by Canary is a cloud-based platform that turns team email accounts like support@ or sales@ into a shared workspace. Teams use it to receive, assign, and respond to customer emails without forwarding messages or losing track of conversations.Shared Inbox by Canary includes AI-assisted reply suggestions, automatic ticket routing, collision detection to prevent duplicate replies, and internal notes for team collaboration. It also offers analytics to track response times and team workload.The product is best suited for small to midsize businesses in customer support, sales, and operations roles that manage high volumes of incoming email across shared team accounts.","@type":"Answer"}},{"name":"Who Uses Shared Inbox by Canary?","@type":"Question","acceptedAnswer":{"text":"Small to midsize teams of 2 to 50 agents in support, sales, marketing, real estate, nonprofits, professional services, e-commerce, hospitality, and SaaS or IT companies.","@type":"Answer"}}]},{"@type":"BreadcrumbList","@id":"https://www.capterra.ae/software/1077880/Shared-Inbox#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Email Management Software","position":2,"item":"/directory/30553/email-management/software","@type":"ListItem"},{"name":"Shared Inbox by Canary","position":3,"item":"/software/1077880/Shared-Inbox","@type":"ListItem"}]}]}
</script>