--- description: Get detailed information about Bizrate Insights usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bizrate Insights Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Bizrate Insights](/software/1075683/Bizrate-Insights) # Bizrate Insights Canonical: https://www.capterra.ae/software/1075683/Bizrate-Insights Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1075683/Bizrate-Insights?page=2) > Bizrate Insights is a voice-of-customer solution that allows ecommerce merchants to turn feedback into revenue and loyalty growth. > > Verdict: Rated **4.8/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bizrate Insights? For ecommerce retailers, DTC brands, and marketplaces with a cart—ideal for CX/UX teams, ecommerce managers, marketers, and support leaders. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 9 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Bizrate Insights ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: All plans are billed annually - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Dashboard Software - Data Visualization Software - Feedback Management - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations ## Integrations (7 total) - Adobe Commerce - BigCommerce - Google Tag Manager 360 - Shopify - Shopify POS - Shopify Plus - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [NPS Software](https://www.capterra.ae/directory/32075/nps/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.ae/software/32728/surveymonkey) — 4.6/5 (10474 reviews) 2. [Trustpilot](https://www.capterra.ae/software/169618/trustpilot) — 4.5/5 (1205 reviews) 3. [Experience.com](https://www.capterra.ae/software/178112/socialsurvey) — 4.7/5 (89 reviews) 4. [Jotform](https://www.capterra.ae/software/158456/jotform-4-0) — 4.7/5 (2904 reviews) 5. [Broadly](https://www.capterra.ae/software/161326/broadly-reviews) — 4.8/5 (336 reviews) ## Reviews ### "Fantastic Support and Easy Setup" — 5.0/5 > **Daniel** | *31 October 2025* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: The installation process was simple and quick. The platform is easy to navigate, and the customer support is outstanding. \[sensitive content hidden\] was incredibly helpful — we had several calls about setup and configurations, and she guided me through everything with patience and professionalism. > > **Cons**: Nothing major so far. It’s still a newer app, so I’m looking forward to seeing more reporting options and added customization in the future. > > Bizrate Insights has been a great addition to our store. The setup was smooth, and \[sensitive content hidden\]and the support team went above and beyond to make sure everything worked perfectly. The insights we’re getting from customer feedback are very useful for improving our store experience. Highly recommended\! ----- ### "Great customer feedback data and an even better support team\!" — 5.0/5 > **Steven** | *25 June 2026* | Packaging & Containers | Recommendation rating: 9.0/10 > > **Pros**: We run Bizrate across a couple of our e-commerce brands to capture CSAT and post-purchase feedback, and it does that job reliably. The surveys are easy to deploy, and the data we get back is genuinely useful for understanding where customers are happy or frustrated in the buying experience. Honestly, though, the best part has been working with Masego, our account rep. She's been fantastic over the years, always responsive, genuinely knowledgeable, and genuinely invested in helping us get the most out of the platform rather than just managing the account. That kind of support is rare, and it's a big reason we've stuck with Bizrate. > > **Cons**: The main drawback is on any non-paid tiers. The interstitial survey pop-up includes Bizrate's own offers, such as magazine subscriptions, and some of our customers misread it as us asking for sensitive personal information related to their order. It creates confusion at a moment when you want the post-purchase experience to feel clean and trustworthy. The data is actually going to Bizrate, not us, but customers don't always understand that distinction. Worth knowing going in if brand experience at checkout matters to you. > > Solid overall. It does what we need for collecting customer satisfaction data across multiple brands, and the support has been a real difference-maker. Masego, in particular, has been great to work with. The free-tier pop-up confusion is the one thing we'd flag for anyone evaluating it, but it hasn't outweighed the value we get from the feedback and the relationship with our account team. ----- ### "Bizrate has been a good long term partner for our company." — 4.0/5 > **Sam** | *9 February 2026* | Wine & Spirits | Recommendation rating: 8.0/10 > > **Pros**: Overall, good value for the money. We particularly like the public rating we get with our google search results. Our one on one meetings are useful to review our customers feedback. Our account rep does a good job engaging with us. > > **Cons**: I am not a huge fan about the magazine rewards people get for filling out the surveys. I feel it doesn't align perfectly with our high end brand. > > On the whole, a good experience. We have been with them for years and we feel they have provided beneficial feedback and have also improved our online presence. ----- ### "Easy to Use with Valuable Customer Insights" — 5.0/5 > **Kaitlin** | *29 June 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Bizrate Insights is very easy to implement on our site, making it simple to start collecting customer feedback. I also really value the daily email reports, especially the new AI-generated summaries that make it quick to understand key themes and trends. The dashboard is intuitive and straightforward to navigate, making it easy to review responses and analyze feedback. Overall, Bizrate Insights provides an efficient and user-friendly way to monitor customer sentiment and gain actionable insights. > > **Cons**: While Bizrate Insights is easy to use overall, I would appreciate more flexibility to customize the survey experience, including the ability to edit survey questions and better tailor the survey's look and feel to match our brand. The current customer incentive options, such as magazine subscriptions, also feel a bit outdated and could benefit from more modern, relevant choices. Additionally, it would be valuable if the Vital Signs dashboard included built-in year-over-year (YoY) comparisons, making it easier to track performance trends over time without needing to export and analyze the data separately. > > Overall, we've had a very positive experience with Bizrate Insights. The platform is easy to implement, the dashboard is intuitive, and the daily email reports—especially the new AI-generated summaries—make it simple to stay on top of customer feedback and identify key trends. The ability to quickly access and analyze customer sentiment has been extremely valuable for our team. There are a few smaller opportunities to make an already strong platform even better, such as providing more flexibility to customize the survey design, offering more modern customer incentive options, and incorporating built-in year-over-year reporting within the Vital Signs dashboard. These enhancements would add even more value, but overall, Bizrate Insights is a great tool for retailers looking to gather and act on customer feedback. ----- ### "Bizrate's been a useful source of customer feedback and our Bizrate representative is knowledgeable and patient." — 5.0/5 > **David** | *28 April 2026* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Bizrate has been a great source of customer feedback. It's enabled us to find a lot of opportunities to improve our customer experience. Customer feedback on Bizrate has even pointed out a bad link and navigational issues we had on our site. > > **Cons**: I can't say there are any cons to the Standard plan we use, other than some limitations meant to push customers to the Pro plan. > > 100% positive. We have a great customer support team, but many customers I'm sure find it easier to leave feedback on a form rather than over the phone or an email. And our Bizrate representative has always been helpful. The Bizrate dashboard is also very easy to use. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1075683/Bizrate-Insights?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1075683/Bizrate-Insights) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data