---
description: Get detailed information about Inagent usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Inagent Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [Inagent](/software/1074552/Inagent)

# Inagent

Canonical: https://www.capterra.ae/software/1074552/Inagent

> Cloud-based AI agent platform managing customer service and sales across voice, WhatsApp, webchat, SMS, and social channels with human.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Inagent?

Mid-size to large businesses in Spain and Latin America across telecommunications, education, healthcare, banking, insurance, retail, e-commerce, transportation, and tourism running high-volume.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Inconcert
- **Founded**: 2001

## Commercial Context

- **Pricing Details**: Please contact inConcert for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Colombia, Mexico, Peru, Spain, United States, Uruguay

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Autoresponders
- CRM Software
- Chat/Messaging
- Chatbot Software
- Customizable Branding
- For Sales Teams/Organizations
- Language Detection
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Virtual Personal Assistant (VPA)
- Workflow Automation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Survey Software](https://www.capterra.ae/directory/30092/survey/software)

## Related Categories

- [Survey Software](https://www.capterra.ae/directory/30092/survey/software)
- [AI Agents for Customer Support](https://www.capterra.ae/directory/34696/ai-agents-for-customer-support/software)
- [AI Sales Assistant Software](https://www.capterra.ae/directory/34135/ai-sales-assistant/software)
- [Conversational Marketing Platform Software](https://www.capterra.ae/directory/31562/conversational-marketing-platform/software)
- [Artificial Intelligence Software](https://www.capterra.ae/directory/30938/artificial-intelligence/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews)
2. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16474 reviews)
3. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24216 reviews)
5. [Tiledesk](https://www.capterra.ae/software/187541/tiledesk) — 4.6/5 (154 reviews)

## Reviews

### "Excelente opción para automatización en WhatsApp" — 5.0/5

> **Luis Carlos** | *19 September 2025* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: La facilidad para manejarlo y entrenarlo, no es necesario esperar al proveedor para hacer modificaciones
> 
> **Cons**: Al principio se debe entender bien como "Entrenar" el agente virtual para evitar errores, luego es fácil la gestión
> 
> Buscamos una solución de agente virtual para reducir las llamadas de servicio al cliente y que las preguntas frecuentes fueran contestadas por el agente virtual, de esta manera dedicar a los agentes a gestiones de recuperación y ventas.

-----

### "Inagent, innovación en los agentes virtuales" — 5.0/5

> **Leidy** | *20 September 2025* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Inagent permite programar agentes virtuales, modificarlos y ajustarlos según las necesidades de la operación, lo que otorga flexibilidad y control. Además, ofrece supervisión en tiempo real para identificar oportunidades de mejora en las interacciones y cuenta con herramientas de reportería que facilitan la visualización del flujo de conversaciones mediante texto o gráficas. A esto se suma un análisis sentimental integrado, que ayuda a comprender mejor el estado de ánimo de los clientes y a tomar decisiones más acertadas para optimizar la experiencia de servicio.
> 
> **Cons**: Se require de un guión y una base de conocimiento bien detallada y estructurada para que Inagent sea lo más preciso posible en sus respuestas

-----

### "Formidable." — 4.0/5

> **Enrique** | *12 September 2025* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más me agradó del software es la gran facilidad que ofrece para la creación y despliegue de agentes virtuales, permitiendo que el proceso sea rápido, intuitivo y accesible, además de la posibilidad de utilizar prompts en un lenguaje muy cercano al humano, lo cual facilita de manera notable la definición del comportamiento y de las respuestas que el Agente Virtual brinda a los usuarios que interactúan a través del canal.
> 
> **Cons**: Por el momento no he concluido con la exploración completa de todas las funcionalidades que ofrece la herramienta; sin embargo, hasta donde he podido revisar, considero que cumple de manera adecuada con las expectativas de negocio planteadas, sin haber encontrado limitaciones relevantes en esta etapa de la evaluación.
> 
> Mi experiencia general con la herramienta ha sido satisfactoria, ya que hasta el momento cumple con las expectativas de negocio planteadas, mostrando un desempeño alineado con los objetivos y requerimientos que se buscaban en la evaluación.

-----

### "Innagent Mentius" — 5.0/5

> **Oscar Alberto** | *19 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Es versátil en la configuración y permite realizar cambios de manera rápida. la interfaz es muy intuitiva
> 
> **Cons**: Muy poco, es un buen producto orientado a la experiencia del cliente. tal vez mejoraría la interface para permitir programar los bots en lenguajes o instrucciones.
> 
> Definitivamente el camino para generar innovación en las soluciones que la compañía quiere orientar para su crecimiento.

## Links

- [View on Capterra](https://www.capterra.ae/software/1074552/Inagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10027973/Inagent/> |
| en-AE | <https://www.capterra.ae/software/1074552/Inagent> |
| en-AU | <https://www.capterra.com.au/software/1074552/Inagent> |
| en-CA | <https://www.capterra.ca/software/1074552/Inagent> |
| en-GB | <https://www.capterra.co.uk/software/1074552/Inagent> |
| en-IE | <https://www.capterra.ie/software/1074552/Inagent> |
| en-IL | <https://www.capterra.co.il/software/1074552/Inagent> |
| en-IN | <https://www.capterra.in/software/1074552/Inagent> |
| en-NZ | <https://www.capterra.co.nz/software/1074552/Inagent> |
| en-SG | <https://www.capterra.com.sg/software/1074552/Inagent> |
| en-ZA | <https://www.capterra.co.za/software/1074552/Inagent> |
| es | <https://www.capterra.es/software/1074552/Inagent> |
| es-AR | <https://www.capterra.com.ar/software/1074552/Inagent> |
| es-CL | <https://www.capterra.cl/software/1074552/Inagent> |
| es-CO | <https://www.capterra.co/software/1074552/Inagent> |
| es-CR | <https://www.capterra.co.cr/software/1074552/Inagent> |
| es-DO | <https://www.capterra.do/software/1074552/Inagent> |
| es-EC | <https://www.capterra.ec/software/1074552/Inagent> |
| es-MX | <https://www.capterra.mx/software/1074552/Inagent> |
| es-PA | <https://www.capterra.com.pa/software/1074552/Inagent> |
| es-PE | <https://www.capterra.pe/software/1074552/Inagent> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ae/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Inagent","description":"Inagent is a cloud-based platform that deploys autonomous AI agents to handle customer service and sales conversations across voice and digital channels, including WhatsApp, webchat, SMS, Instagram, and Facebook Messenger.\n\nBusinesses use Inagent to automate high-volume, repetitive interactions end-to-end. AI agents understand customer intent, query data, and execute actions in connected systems such as CRMs, ERPs, and contact center tools. Human agents can supervise conversations in real time and receive alerts for long, blocked, or negative-sentiment interactions, with defined rules controlling when cases escalate.\n\nThe platform requires no coding to configure. Teams set goals, tone, accent, and escalation rules per agent through a no-code interface. It supports over 200 voices across multiple languages and regional accents, and includes conversation analytics, KPI dashboards, and knowledge base tools.","image":"https://images.g2crowd.com/display-layer-screenshots/1387417/5b7b16400b314cc041b7a64ee03d9d589ad293c682778593c7f0c79f9da6f64e.webp","url":"https://www.capterra.ae/software/1074552/Inagent","@id":"https://www.capterra.ae/software/1074552/Inagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4,"ratingValue":4.8},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ae/software/1074552/Inagent#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Inagent?","@type":"Question","acceptedAnswer":{"text":"Inagent is a cloud-based platform that deploys autonomous AI agents to handle customer service and sales conversations across voice and digital channels, including WhatsApp, webchat, SMS, Instagram, and Facebook Messenger.Businesses use Inagent to automate high-volume, repetitive interactions end-to-end. AI agents understand customer intent, query data, and execute actions in connected systems such as CRMs, ERPs, and contact center tools. Human agents can supervise conversations in real time and receive alerts for long, blocked, or negative-sentiment interactions, with defined rules controlling when cases escalate.The platform requires no coding to configure. Teams set goals, tone, accent, and escalation rules per agent through a no-code interface. It supports over 200 voices across multiple languages and regional accents, and includes conversation analytics, KPI dashboards, and knowledge base tools.","@type":"Answer"}},{"name":"Who Uses Inagent?","@type":"Question","acceptedAnswer":{"text":"Mid-size to large businesses in Spain and Latin America across telecommunications, education, healthcare, banking, insurance, retail, e-commerce, transportation, and tourism running high-volume.","@type":"Answer"}}]},{"@id":"https://www.capterra.ae/software/1074552/Inagent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Survey Software","position":2,"item":"/directory/30092/survey/software","@type":"ListItem"},{"name":"Inagent","position":3,"item":"/software/1074552/Inagent","@type":"ListItem"}]}]}
</script>