---
description: Get detailed information about Visual Assistance usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Visual Assistance Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Visual Assistance](/software/1072207/Visual-Assistance)

# Visual Assistance

Canonical: https://www.capterra.ae/software/1072207/Visual-Assistance

> Visual Assistance is software that enables remote teams to collaborate via live video calls, screen sharing, and other features.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Visual Assistance?

Field Service \& Maintenance, 
Manufacturing \& Production, 
Construction \& Engineering, 
IT \& Telecom, 
Insurance,
Training \& Development, 
Quality Assurance \& Inspection, 
Facilities Management

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: OptimaTech

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: SaaS
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Hong Kong SAR China, New Zealand

## Features

- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Diagnostic Tools
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Screen Sharing Software
- Troubleshooting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Remote Support Software](https://www.capterra.ae/directory/30928/remote-support/software)

## Alternatives

1. [Zoho Assist](https://www.capterra.ae/software/181775/zoho-assist) — 4.7/5 (1374 reviews)
2. [TeamViewer ONE](https://www.capterra.ae/software/122252/teamviewer) — 4.6/5 (11620 reviews)
3. [AnyDesk](https://www.capterra.ae/software/149595/anydesk) — 4.6/5 (1781 reviews)
4. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews)
5. [Iperius Remote](https://www.capterra.ae/software/219280/iperius-remote) — 4.3/5 (227 reviews)

## Reviews

### "It Helps a Lot\!" — 5.0/5

> **Yan** | *5 November 2024* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: The product is excellent\! It's quick to connect and easy to use\! The resolution of the video is good with high cost performance\!
> 
> **Cons**: I am looking for an integration with my existing CRM
> 
> Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time\!

## Links

- [View on Capterra](https://www.capterra.ae/software/1072207/Visual-Assistance)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10025634/Visual-Assistance/> |
| en-AE | <https://www.capterra.ae/software/1072207/Visual-Assistance> |
| en-AU | <https://www.capterra.com.au/software/1072207/Visual-Assistance> |
| en-CA | <https://www.capterra.ca/software/1072207/Visual-Assistance> |
| en-GB | <https://www.capterra.co.uk/software/1072207/Visual-Assistance> |
| en-IE | <https://www.capterra.ie/software/1072207/Visual-Assistance> |
| en-IL | <https://www.capterra.co.il/software/1072207/Visual-Assistance> |
| en-IN | <https://www.capterra.in/software/1072207/Visual-Assistance> |
| en-NZ | <https://www.capterra.co.nz/software/1072207/Visual-Assistance> |
| en-SG | <https://www.capterra.com.sg/software/1072207/Visual-Assistance> |
| en-ZA | <https://www.capterra.co.za/software/1072207/Visual-Assistance> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ae/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Visual Assistance","description":"Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dd1b5434-77d2-41bc-949e-1ff48167d1ca.png","url":"https://www.capterra.ae/software/1072207/Visual-Assistance","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/1072207/Visual-Assistance#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Apple, Windows, Chrome"},{"@type":"FAQPage","@id":"https://www.capterra.ae/software/1072207/Visual-Assistance#faqs","mainEntity":[{"name":"What Is Visual Assistance?","@type":"Question","acceptedAnswer":{"text":"Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.","@type":"Answer"}},{"name":"Who Uses Visual Assistance?","@type":"Question","acceptedAnswer":{"text":"Field Service & Maintenance, Manufacturing & Production, Construction & Engineering, IT & Telecom, Insurance,Training & Development, Quality Assurance & Inspection, Facilities Management","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Remote Support Software","position":2,"item":"/directory/30928/remote-support/software","@type":"ListItem"},{"name":"Visual Assistance","position":3,"item":"/software/1072207/Visual-Assistance","@type":"ListItem"}],"@id":"https://www.capterra.ae/software/1072207/Visual-Assistance#breadcrumblist"}]}
</script>