---
description: Get detailed information about Frontline Care usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Frontline Care Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platform Software](/directory/31596/conversational-ai-platform/software) > [Frontline Care](/software/1069187/Frontline-Care)

# Frontline Care

Canonical: https://www.capterra.ae/software/1069187/Frontline-Care

> Frontline Care is a cloud-based customer service tool that helps manage customer care interactions via artificial intelligence (AI).
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Qualtrics
- **Location**: Palo Alto, US
- **Founded**: 2013

## Commercial Context

- **Pricing Details**: Contact Qualtrics for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Australia, Brazil, France, Germany, Italy, Japan, United States

## Features

- Call Center Management
- Chatbot Software
- Employee Activity Monitoring
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Productivity Analysis
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Time Tracking Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Conversational AI Platform Software](https://www.capterra.ae/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platform Software](https://www.capterra.ae/directory/31596/conversational-ai-platform/software)
- [Employee Monitoring Software](https://www.capterra.ae/directory/31087/employee-monitoring/software)
- [Artificial Intelligence Software](https://www.capterra.ae/directory/30938/artificial-intelligence/software)
- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)

## Alternatives

1. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [Genesys Cloud CX](https://www.capterra.ae/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
3. [Fin](https://www.capterra.ae/software/1077853/Fin) — 4.6/5 (14 reviews)
4. [Cognigy.AI](https://www.capterra.ae/software/176610/cognigy-ai) — 4.8/5 (22 reviews)
5. [Ada](https://www.capterra.ae/software/164470/ada-support) — 4.7/5 (15 reviews)

## Links

- [View on Capterra](https://www.capterra.ae/software/1069187/Frontline-Care)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10022598/Frontline-Care/> |
| en-AE | <https://www.capterra.ae/software/1069187/Frontline-Care> |
| en-AU | <https://www.capterra.com.au/software/1069187/Frontline-Care> |
| en-CA | <https://www.capterra.ca/software/1069187/Frontline-Care> |
| en-GB | <https://www.capterra.co.uk/software/1069187/Frontline-Care> |
| en-IE | <https://www.capterra.ie/software/1069187/Frontline-Care> |
| en-IL | <https://www.capterra.co.il/software/1069187/Frontline-Care> |
| en-IN | <https://www.capterra.in/software/1069187/Frontline-Care> |
| en-NZ | <https://www.capterra.co.nz/software/1069187/Frontline-Care> |
| en-SG | <https://www.capterra.com.sg/software/1069187/Frontline-Care> |
| en-ZA | <https://www.capterra.co.za/software/1069187/Frontline-Care> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ae/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Frontline Care","description":"Frontline Care is a cloud-based customer service solution that helps businesses manage and enhance customer care interactions across digital channels. The software integrates artificial intelligence (AI) and data analytics to provide real-time coaching and quality management for agents, call summarization, online reputation management, and omnichannel listening tools. Key features include interactive dashboards, automated scoring of customer interactions, AI-generated responses to online reviews, and analyzing conversations across service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f18517cc-7211-406a-8118-20924d2629b7.webp","url":"https://www.capterra.ae/software/1069187/Frontline-Care","@id":"https://www.capterra.ae/software/1069187/Frontline-Care#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.capterra.ae/software/1069187/Frontline-Care#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Frontline Care?","@type":"Question","acceptedAnswer":{"text":"Frontline Care is a cloud-based customer service solution that helps businesses manage and enhance customer care interactions across digital channels. The software integrates artificial intelligence (AI) and data analytics to provide real-time coaching and quality management for agents, call summarization, online reputation management, and omnichannel listening tools. Key features include interactive dashboards, automated scoring of customer interactions, AI-generated responses to online reviews, and analyzing conversations across service channels.","@type":"Answer"}}]},{"@id":"https://www.capterra.ae/software/1069187/Frontline-Care#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platform Software","position":2,"item":"/directory/31596/conversational-ai-platform/software","@type":"ListItem"},{"name":"Frontline Care","position":3,"item":"/software/1069187/Frontline-Care","@type":"ListItem"}]}]}
</script>