--- description: Get detailed information about OXARI ServiceDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OXARI ServiceDesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [OXARI ServiceDesk](/software/1066981/oxari-servicedesk) # OXARI ServiceDesk Canonical: https://www.capterra.ae/software/1066981/oxari-servicedesk Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1066981/oxari-servicedesk?page=2) > OXARI ITSM is a professional IT Service Management (ITSM) platform that complies with ITIL standards. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses OXARI ServiceDesk? OXARI ITSM is a professional IT Service Management (ITSM) platform that complies with ITIL standards. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Infonet Projekt ## Commercial Context - **Starting Price**: €100.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, Polish - **Available Countries**: Poland ## Features - Alerts/Notifications - CMDB Software - Change Management Software - Customer Support Software - IT Asset Management Software - Incident Management Software - Knowledge Base Management - Problem Management - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) ## Alternatives 1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (751 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Desk Manager](https://www.capterra.ae/software/173025/help-desk-software) — 4.8/5 (106 reviews) 5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "OXARI ServiceDesk – Reliable ITSM Platform with Strong Implementation Support" — 5.0/5 > **Marcin** | *26 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: What stands out most about OXARI ServiceDesk is its combination of workflow automation and practical ITSM features in one platform. In particular, the ability to automatically classify tickets, assign priorities, route requests to the right support line, and track SLA performance can significantly reduce manual work for IT teams. The integration with CMDB/Asset Management and the self-service portal are also strong points because they move it beyond a basic helpdesk into a more complete service management tool. > > **Cons**: I haven’t found any bugs or shortcomings that were not quickly addressed by the product team. However, I should note that I do not have experience with other environments, so I lack a direct point of reference for comparison. > > Overall, my experience with OXARI ServiceDesk has been positive. The system is stable and well-structured, offering solid ITSM capabilities covering key areas such as incident management, request handling, SLA tracking, and workflow automation. A strong advantage is that the platform is actively developed, and any issues or questions are quickly addressed by the vendor’s team, which provides a high level of confidence in daily operations. From a usability perspective, the system may require some initial effort to properly configure and adapt it to organizational processes, but once implemented correctly, it runs reliably and supports efficient IT service delivery. This is already the third hospital where I work and implement OXARI ServiceDesk, which allows me to evaluate the solution across different environments and confirms its consistency and stability. I also highly value the quality of implementation support—the deployment engineers and service staff are very helpful, competent, and respond quickly to any needs or requests. In summary, it is a reliable and capable service desk system that performs best when properly aligned with internal processes. ----- ### "Director IT" — 5.0/5 > **Tomasz** | *7 November 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Having all the information in one place allows for effective problem management. Tickets are categorized and assigned to employees. > > **Cons**: You can't change the suffix if the report is an incident but should be a service. This presents a problem when visually assessing urgent failures. ----- ### "A good ITSM tool at a competitive price" — 4.0/5 > **Kamil** | *24 March 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: What I like most about the OXARI ServiceDesk is its simple and intuitive user interface, which makes ticket management a breeze. I also appreciate the wide range of automation features that help streamline repetitive tasks. > > **Cons**: Configuring the tool takes a long time. More flexible configuration options would be useful. The mobile app needs some refinement (though this isn't just an Oxari issue). > > It’s a solid IT service management tool developed and regularly updated by a Polish team. At this price point, it is hard to find a better alternative. ----- ### "The best Oxari" — 5.0/5 > **Radek** | *25 May 2026* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Oxari ServiceDesk is its flexibility and the ability to adapt business processes to the specific needs of the company. This makes it easy to align the system with how the organization actually operates. > > **Cons**: What I like least about Oxari ServiceDesk is the reporting module, although it is something you can get used to over time. > > Overall, my experience with OXARI ServiceDesk has been positive. I particularly appreciate its flexibility and the ability to adapt business processes to the specific needs of the company. While the reporting module is the weakest part of the system, it is something that users can get used to over time. ----- ### "OXARI w EP" — 5.0/5 > **Paweł** | *4 November 2025* | Environmental Services | Recommendation rating: 8.0/10 > > **Pros**: I like the interface and its intuitiveness. The system itself makes it easy to track requests, assign tasks, and monitor problems. The configuration options are a bit convoluted, but that's understandable given the system. The workflows are brilliant if you customize them. The entire system offers a multitude of options, which can be a bit confusing at first. OXARI is the perfect tool for effectively managing IT support and service requests. > > **Cons**: There are many configuration options, which can cause problems upon initial use and initial interaction with the system. The report builder frequently needs to be refreshed because it doesn't always work correctly. > > The overall experience is pleasant. Implementation is included in the price, which is a big plus, but it could use a little more time. When compared to other systems, this one seems to be the best in its class. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1066981/oxari-servicedesk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1066981/oxari-servicedesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | pl | | ----- ## Structured Data