---
description: Get detailed information about Callroute usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Callroute Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Callroute](/software/1055038/callroute)

# Callroute

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> A cloud voice \& management platform for Teams Phone \& Webex. Manage, assign, integrate \& automate all in one platform.
> 
> Verdict: Rated **4.9/5** by 21 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Callroute?

Businesses who are moving to Teams \& their number management solution no longer works, or are tired of using spreadsheets.

Businesses who want to streamline \& save time on user management processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 21 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sipsynergy

## Commercial Context

- **Starting Price**: £1.55
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Germany, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Business Process Automation
- Call Center Management
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tracking Software
- Call Transfer
- Customizable Reports
- No-Code
- Real-Time Monitoring
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- Self Service Portal
- Third-Party Integrations
- Workflow Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Unified Communications Software](https://www.capterra.ae/directory/31035/unified-communications/software)
- [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software)
- [Cloud Communication Platforms](https://www.capterra.ae/directory/31362/cloud-communication-platform/software)
- [Business Process Management Software](https://www.capterra.ae/directory/30010/business-process-management/software)

## Alternatives

1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews)
2. [VoIP.ms](https://www.capterra.ae/software/203084/voip-ms) — 4.8/5 (697 reviews)
3. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [Google Voice](https://www.capterra.ae/software/210592/voice) — 4.5/5 (716 reviews)
5. [RingEX](https://www.capterra.ae/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews)

## Reviews

### "Call route making calling easy" — 4.0/5

> **Jack** | *22 January 2026* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: The ease to use while integrating with teams it makes managing the whole process easy along with reports making it easy to view incoming and outgoing calls
> 
> **Cons**: Sometimes navigating the interface to find call recordings can be hard and a lot of the time it’s hot and miss if the call recordings are there or not
> 
> We have really enjoyed using callroute and are moving a lot of our clients to it and would recommend it to others

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### "Callroute - More role flexibility would be great" — 4.0/5

> **Ashley** | *26 March 2026* | Government Administration | Recommendation rating: 7.0/10
> 
> **Pros**: Callroute is an easy to use system that allows us to assign phone numbers to our users quickly, with no delay between assignment and the ability for user to make calls.

The customer support has always been helpful when needed.
> 
> **Cons**: I do find the roles that are available for use within the Callroute portal are quite limited. It would be great to have more flexibility around what you can allow users to do. For example, it shouldn't just be admins that can run a sync against AD.
> 
> Overall the experience using the Callroute system is a good one. It is easy to use and easy to understand.

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### "Callroute Telephony Review" — 5.0/5

> **Verified Reviewer** | *22 January 2026* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: Seamless integration with MS Teams. Strong reporting capability, providing clear visibility of call volumes, patterns, and performance metrics. Intuitive and well designed portal that is easy to use and manage. Good level of control over call routing and number allocation. Responsive and helpful support team.
> 
> **Cons**: No complaints or issues; the product serves us well and fully meets our current telephony and reporting requirements.
> 
> We implemented Callroute around a year ago as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. 

The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use. From an operational perspective, we now have far better control over call routing and number allocation.

Overall, Callroute has proven to be a reliable and effective telephony solution, and we are very happy with the product and our decision to implement it.

-----

### "Great partnership" — 5.0/5

> **Dave** | *5 January 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.
> 
> **Cons**: I haven’t had the chance to explore the portal fully yet, but I’m confident it offers a wealth of features and functionality that could add real value. There’s likely a lot of useful information in there, and I’m looking forward to finding time to learn more and make the most of it.
> 
> Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. In the past, when configuration changes led to costly issues, they proactively identified the problem and alerted us quickly, enabling us to resolve it before it escalated. Many others would have let it slide, but Callroute truly goes above and beyond, this is the kind of partnership we value.

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### "CallRoute/Orto" — 5.0/5

> **Elliott** | *5 March 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: The Orto product has allowed us to completely streamline the Teams Phone System provisioning process for around 3500 users, saving myself and my colleagues a lot of time.  
CallRoute as a company have a great support response and are also very open with sharing upcoming features and taking in feature requests
> 
> **Cons**: There are still some features that I think would be a great benefit to users that I can't see in the roadmap, however, as mentioned before CallRoute are very open with their roadmap.
> 
> Overall, I couldn't fault them, Support have always responded quickly and accurately and the product itself has taken a weight off my teams shoulders in a very busy project.

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## Links

- [View on Capterra](https://www.capterra.ae/software/1055038/callroute)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10013066/Callroute/> |
| en-AE | <https://www.capterra.ae/software/1055038/callroute> |
| en-AU | <https://www.capterra.com.au/software/1055038/callroute> |
| en-CA | <https://www.capterra.ca/software/1055038/callroute> |
| en-GB | <https://www.capterra.co.uk/software/1055038/callroute> |
| en-IE | <https://www.capterra.ie/software/1055038/callroute> |
| en-IL | <https://www.capterra.co.il/software/1055038/callroute> |
| en-IN | <https://www.capterra.in/software/1055038/callroute> |
| en-NZ | <https://www.capterra.co.nz/software/1055038/callroute> |
| en-SG | <https://www.capterra.com.sg/software/1055038/callroute> |
| en-ZA | <https://www.capterra.co.za/software/1055038/callroute> |

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