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What Is Simpro?

Simpro is the leading global provider of field service management software for the trades. We offer solutions to help trade businesses work smarter, provide exceptional service, and maximize profitability. Features include quoting, estimating, scheduling, inventory management, communicating in the field, improving cash flow, and reporting. Our workflows support break & fix service, large-scale project management, and planned maintenance job management.

Who Uses Simpro?

Simpro is designed for plumbing, electrical, data networking, solar, HVAC, fire protection, and security industries. Our workflows are geared towards those doing commercial work with 5-99 field techs

Simpro Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds.
Simpro Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors.
Simpro Software - Quickly order stock. Achieve inventory control. Enhance warehouse management.
Simpro Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.

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Reviews of Simpro

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
4.0
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Construction Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Excellent Program - HIGHLY Recommend!

5.0 2 years ago

Pros:

They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail.

Cons:

The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great.

Simpro Software Response

2 years ago

Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth.

Pippa
Director in UK
Security & Investigations, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Product & Support

5.0 2 years ago

Comments: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Pros:

It's very user friendly and just works for our business

Cons:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

Simpro Software Response

2 years ago

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Verified Reviewer
Verified LinkedIn User
Construction Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Office Manager

1.0 2 months ago New

Comments: Not good any more. This product is not well supported by customer support

Pros:

I dont like it at all, Simpro was sold off to an offshore investor. Since then no customer support are available and their product is often offline and the mobile apps don't upload Techn notes

Cons:

No customer support, software often down and slow and mobile app not working properly

Joel
Operations Manager in Canada
Construction Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

simPRO works well for our us

5.0 5 years ago

Comments: The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.

Pros:

The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software.

Cons:

Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.

Simpro Software Response

5 years ago

Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

Nichole
Business Manager in US
Security & Investigations, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Worth every penny!

5.0 5 years ago

Comments: Our workflow is much more efficient and all users can easily see the information they need to do their jobs. The implementation/set-up was essential in getting us up and running quickly and without the frustrations that can come with learning anything new. Our Implementation Consultant has been fantastic! I have been in contact multiple times with the Help Desk/Software Support and they are great too!

Pros:

Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient.

Cons:

It has taken time to get it up and running just the way we want it, but that would be the case with any software.

Simpro Software Response

5 years ago

Hi Nichole, thank you for taking the time to review simPRO! We're glad to hear that your technicians have had a positive experience with our software. If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO