What Is simPRO?

simPRO is a leading global provider of field service management software for the trades. Since 2002, simPRO has developed a range of solutions to help businesses work smarter, provide exceptional service and maximize profitability. Over 7,000 businesses with over 200,000 users worldwide use simPRO to streamline their operations. With powerful features for quoting and estimating, scheduling, inventory management, communicating in the field, improving cash flow and reporting.

Who Uses simPRO?

simPRO was designed by trade and service contractors for the trade and service industry, including plumbing, electrical, data networking, solar, HVAC, fire protection, security, and more.

simPRO video simPRO Software - Streamline workflows. Enhance visibility. Increase growth potential. simPRO Software - Quickly order stock. Achieve inventory control. Enhance warehouse management. simPRO Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds. simPRO Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors. simPRO Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.

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Reviews of simPRO

Average score

Overall
4.2
Ease of Use
3.9
Customer Service
4.1
Features
4.0
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lori
President in US
Verified LinkedIn User
Public Safety, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best overall Service/Project Software on the Market

5.0 4 years ago

Comments: It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

Pros:

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

Cons:

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

simPRO Software Response

4 years ago

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

Pippa
Director in UK
Security & Investigations, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Product & Support

5.0 9 months ago

Comments: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Pros:

It's very user friendly and just works for our business

Cons:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

simPRO Software Response

9 months ago

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Verified Reviewer
data analyst in France
Verified LinkedIn User
Accounting Software, 1,001-5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

the ideal software for project management.

5.0 3 weeks ago New

Comments: I recommand this sofware because it's really helps to get project done very quickly

Pros:

Simpro is an excellent software for project management. it embeds features such as estimation, planning, execution of tasks, inventory management. it's really a complete and quite easy to use software.

Cons:

I have to use it at least for 3 pojects to get my hands on it.

Russell
Partner in Canada
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Customer Service is horrible, lots of broken promises.

2.0 9 months ago

Comments: Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.

Pros:

The Quote features and catalogue worked well.

Cons:

Time entering, looking back on jobs, live time costing

simPRO Software Response

7 months ago

Hi there Russell, Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software. We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.

David
Managing Director in UK
Construction, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Simpro

4.0 4 months ago

Comments: We have had a good experience with Simpro implementation team and our consultant was great. The suppourt team are not as well versed in the software and sometimes don't come up with the correct solution to the problem

Pros:

Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon.

Cons:

The mobile app is hard to use not intuative and lacks some funtionality.