---
description: Get detailed information about Infradesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Infradesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Infradesk](/software/1046490/infradesk)

# Infradesk

Canonical: https://www.capterra.ae/software/1046490/infradesk

Page: 1 / 2\
Next: [Next page](https://www.capterra.ae/software/1046490/infradesk?page=2)

> Do you want to open tickets, manage workflows, control assets and obtain metrics with just one online tool? Use Infradesk.
> 
> Verdict: Rated **5.0/5** by 17 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Infradesk?

Infradesk is a service management and internal management tool. It has complete solutions for opening calls, asset management, projects, cost center, chat, among others.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 17 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Infradesk

## Commercial Context

- **Starting Price**: R$69.90
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese
- **Available Countries**: Brazil

## Features

- Activity Dashboard
- Alerts/Notifications
- Analytics
- Asset Tracking Software
- Assignment Management
- Automated Routing
- Calendar Management
- Collaboration Tools
- Contract/License Management
- Deadline Management
- IT Asset Management Software
- Incident Management Software
- Inventory Management Software
- Knowledge Base Management
- Macros/Templated Responses
- Prioritization
- Problem Management
- Project Planning Software
- Project Tracking Software
- Real-Time Notifications
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Task Management Software
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking Software
- Workflow Management Software

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software)
- [IT Project Management Software](https://www.capterra.ae/directory/30952/it-project-management/software)
- [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software)
- [Task Management Software](https://www.capterra.ae/directory/10030/task-management/software)

## Alternatives

1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (763 reviews)
3. [Alloy Navigator](https://www.capterra.ae/software/108129/alloy-navigator) — 4.5/5 (64 reviews)
4. [TeamDynamix](https://www.capterra.ae/software/121317/teamdynamix) — 4.4/5 (150 reviews)
5. [ManageEngine ServiceDesk Plus](https://www.capterra.ae/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews)

## Reviews

### "Great" — 5.0/5

> **Edinaldo** | *24 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Of all the facets of infra, the best is functionality and user interaction.
> 
> **Cons**: Not applicable, as infradesk is a powerful tool.

-----

### "Ferramenta de alta qualidade, excelente para organizar todos os processos da empresa\!" — 5.0/5

> **Cassila Lais** | *2 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: consigo saber exatamente o diagnóstico do que faço e como resolver.
> 
> **Cons**: Eu gostei de tudo, até o momento o infradesk está em disparado em relação a outras ferramentas.
> 
> Suporte excelente, sempre à disposição e como é simples acessar e começar a usar\!

-----

### "Software muito completo, o Infradesk revolucionou nosso suporte de TI." — 5.0/5

> **Michael** | *11 May 2023* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: O Infradesk descarta a necessidade de utilizar softwares externos, oferecendo alguns recursos como "Agenda" e "Gerenciamento de Projetos" dentro do próprio sistema.
> 
> **Cons**: Não encontramos problemas relevantes ao ponto de citar aqui. A equipe do Infradesk está sempre de prontidão para solucionar os problemas que surgem no dia a dia.
> 
> Extremamente positiva. A equipe do Infradesk sempre atende nossas necessidades e estão sempre atualizando a ferramenta e lançando recursos novos. Parceria fundamental para o sucesso do nosso time.

-----

### "Avaliação de qualidade Infradesk" — 5.0/5

> **Adriano** | *6 May 2023* | Market Research Software | Recommendation rating: 10.0/10
> 
> **Pros**: Sistema muito intuitivo, Fácil implementação, organiza as tarefas diárias, amplia e organiza a comunicação entre os setores, Rápido, Ágil, e de baixo custo, ferramenta completa para gerenciamento de tarefas chamados e equipamentos
> 
> **Cons**: Sistema poderia trazer mais opções de relatórios e mais opções de dashboard, trazer a possibilidade de comparativos de gráficos por período de analise.
> 
> Implantamos o Infradesk na empresa no intuito de controlar os chamados para área de TI, e fomos ajudando a melhorar a ferramenta e ampliamos para todas as áreas da empresa, hoje é possível realizar os lançamentos de despesas através do Infradesk com aprovação e controle orçamentário, além de suas funções originais, aperfeiçoando assim o fluxo interno e a comunicação entre ares.

-----

### "Help Desk Top" — 5.0/5

> **Maicon** | *6 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Facilidade, agilidade, visões das solicitações
> 
> **Cons**: O design do sistema é um pouco antogo, poderia ser customizavel tambem cada tipo de cliente
> 
> A experiencia no geral é otima

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.ae/software/1046490/infradesk?page=2)

## Links

- [View on Capterra](https://www.capterra.ae/software/1046490/infradesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10007353/Infradesk/> |
| en-AE | <https://www.capterra.ae/software/1046490/infradesk> |
| en-AU | <https://www.capterra.com.au/software/1046490/infradesk> |
| en-CA | <https://www.capterra.ca/software/1046490/infradesk> |
| en-GB | <https://www.capterra.co.uk/software/1046490/infradesk> |
| en-IE | <https://www.capterra.ie/software/1046490/infradesk> |
| en-IL | <https://www.capterra.co.il/software/1046490/infradesk> |
| en-IN | <https://www.capterra.in/software/1046490/infradesk> |
| en-NZ | <https://www.capterra.co.nz/software/1046490/infradesk> |
| en-SG | <https://www.capterra.com.sg/software/1046490/infradesk> |
| en-ZA | <https://www.capterra.co.za/software/1046490/infradesk> |
| pt | <https://www.capterra.com.br/software/1046490/infradesk> |
| pt-PT | <https://www.capterra.pt/software/1046490/infradesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ae/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Infradesk","description":"Infradesk is a service management, internal management and user support tool. In the SaaS model, it does not require installation or configuration. In addition to facilitating the opening of calls, at Infradesk you will find complete solutions in asset management, task management, projects, budgets, contracts, cost center, chat, among others. Infradesk provides reports and metrics that help companies identify patterns of problems and opportunities for improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/17bb8821-bc14-4989-bff8-d43f3e49220d.jpeg","url":"https://www.capterra.ae/software/1046490/infradesk","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/1046490/infradesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":17},"offers":{"price":"69.9","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.ae/software/1046490/infradesk#faqs","mainEntity":[{"name":"What Is Infradesk?","@type":"Question","acceptedAnswer":{"text":"Infradesk is a service management, internal management and user support tool. In the SaaS model, it does not require installation or configuration. In addition to facilitating the opening of calls, at Infradesk you will find complete solutions in asset management, task management, projects, budgets, contracts, cost center, chat, among others. Infradesk provides reports and metrics that help companies identify patterns of problems and opportunities for improvement.","@type":"Answer"}},{"name":"Who Uses Infradesk?","@type":"Question","acceptedAnswer":{"text":"Infradesk is a service management and internal management tool. It has complete solutions for opening calls, asset management, projects, cost center, chat, among others.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Infradesk","position":3,"item":"/software/1046490/infradesk","@type":"ListItem"}],"@id":"https://www.capterra.ae/software/1046490/infradesk#breadcrumblist"}]}
</script>