--- description: Get detailed information about Fernand usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fernand Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Fernand](/software/1041499/fernand) # Fernand Canonical: https://www.capterra.ae/software/1041499/fernand > Customer support for SaaS > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Fernand? SaaS companies ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Fernand ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia and 156 more ## Features - Knowledge Base Management ## Integrations (1 total) - Stripe ## Support Options - Email/Help Desk - Knowledge Base Software ## Category - [Customer Support Software](https://www.capterra.ae/directory/32315/customer-support/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.capterra.ae/software/134347/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "A customer support platform for 2024" — 5.0/5 > **Stefanos** | *16 September 2024* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: It's very fast to set up and the UI is very easy to use and satisfying. The team is very responsive and helpful throughout the set up but also post sales process. > > **Cons**: Nothing that I dislike, as expected a lot of features are still under development and the number of native integrations at the moment is limited. > > Our experience has been great so far both pre and post sales. The product is covering our main needs and it is also constantly evolving to the right direction. ----- ### "A truly calm support experience" — 5.0/5 > **Benjamin** | *11 September 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Fernand is wonderfully simple and everything just works. It truly makes customer a much calmer experience. > > **Cons**: I wish there was a mobile app. I added it to my iPhone home screen which works well but a mobile app would feel more integrated. > > I used to be incredibly overwhelmed by customer support so Fernand's promise of making support calmer felt very enticing. After using it for a few months (or maybe a year? Time flies), I feel like it has truly delivered on that promise. I no longer dread answering customers and truly appreciate smart replies, snippets and other tools that allow me to quickly reply to common requests while offering individual and genuinely helpful support to customers questions that can't be answered with a boilerplate. It not only made me less stressed but even led to multiple customers praising the support my company offers. A journalist even loved it so much she interviewed me\! ----- ### "Easy to use support system for modern internet businesses" — 5.0/5 > **Emma** | *11 September 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Fernand is a simple, easy to use (but also powerful) support system. I appreciate the time that they have put into designing an experience that is calming instead of overwhelming. So many other systems bombard you information and noise that the whole experience of using it is chaotic and difficult to use. It is easy to navigate and figure out where everything is that you need but also very powerful if you are interested in building more advanced workflows. > > **Cons**: As a newer support system (started 2022) they don't have as many features as some of the other systems. However, they are great about listening to user feedback so I expect they'll catch up soon with the most requested features. They just released split inboxes which is a great improvement and I hear they're working on an analytics view. > > I've used Fernand for just about a year and it has become one of the systems I don't hate using each day. If you're looking for a calm support experience then this is the right choice. ## Links - [View on Capterra](https://www.capterra.ae/software/1041499/fernand) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data