--- description: Get detailed information about Planet Payments usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Planet Payments Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Planet Payments](/software/1037329/planet) # Planet Payments Canonical: https://www.capterra.ae/software/1037329/planet > Planet is a leading global provider of integrated technology and payments solutions that empower retail and hospitality customers. > > Verdict: Rated **3.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Planet Payments? Planet’s solutions enable retail and hospitality customers in over 120 markets to provide great customer experiences and optimise their full potential. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 3 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Planet ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Andorra, Austria, Belgium, Bosnia & Herzegovina, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man and 21 more ## Features - API - Credit Card Processing - Debit/Credit Card Processing - Electronic Payments - Electronic Signature - In-Person Payments - Mobile Access - Mobile Payments - Multi-Currency - Multiple Payment Options - PCI Compliance Software - Payment Fraud Prevention - Point of Sale (POS) - Receipt Management - Reporting/Analytics - Third-Party Integrations - Transaction Management ## Integrations (3 total) - Apple Pay - Google Pay - Klarna ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [Payment Processing Software](https://www.capterra.ae/directory/30232/payment-processing/software) ## Related Categories - [Payment Processing Software](https://www.capterra.ae/directory/30232/payment-processing/software) - [Currency Exchange Software](https://www.capterra.ae/directory/10053/currency-exchange/software) - [Mobile Credit Card Processing Software](https://www.capterra.ae/directory/31089/mobile-credit-card-processing/software) ## Alternatives 1. [PayPal](https://www.capterra.ae/software/179251/paypal) — 4.6/5 (26301 reviews) 2. [Venmo](https://www.capterra.ae/software/182159/venmo-) — 4.7/5 (9271 reviews) 3. [Stripe](https://www.capterra.ae/software/123889/stripe) — 4.6/5 (3309 reviews) 4. [Square Payments](https://www.capterra.ae/software/170278/square-payments-processing) — 4.7/5 (2672 reviews) 5. [Square Point of Sale](https://www.capterra.ae/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews) ## Reviews ### "Excellent support" — 5.0/5 > **Massimiliano** | *27 December 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Easy to solve any problems thanks to the very prepared personnel > > **Cons**: Personnel is very kind and gentle and voted for solving problems > > Easy to reach the service, the experience was absolutely positive ----- ### "Service Request Response" — 5.0/5 > **Leslie** | *8 October 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Great to help balance the books. Ease of searching for customer payments. > > **Cons**: The new video on the log in page. Terrible for an ADHD person. > > Excellent service with technical support. ----- ### "An expensive payment solution with unnecessary complexity" — 1.0/5 > **Mark Alexander Joel** | *26 January 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Planet Payment covers basic payment processing and supports multi-currency payments, which can be useful for businesses with international customers. Once and if transactions eventually go through > > **Cons**: The overall value for money is weak compared to similar solutions on the market. Fees are high and not always transparent, especially for currency conversion and international money transfers. The system is not particularly easy to use, and everyday tasks require more steps than necessary. Mobile device compatibility is limited, making it difficult to manage payments efficiently on the go. Customer support has been inconsistent, with slow response times and limited follow-up when issues arise. When problems occur in payment processing, it can take too long to get clear answers or resolutions. > > Overall, our experience with Planet Payment has been disappointing. While the platform handles basic payments, the combination of high costs, usability challenges, and support issues makes it hard to justify. For businesses looking for a modern, flexible, and cost-effective payment solution, there are stronger alternatives available. ## Links - [View on Capterra](https://www.capterra.ae/software/1037329/planet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data