---
description: Get detailed information about Smiddle Recording usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smiddle Recording Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Smiddle Recording](/software/1036272/smiddle-recording)

# Smiddle Recording

Canonical: https://www.capterra.ae/software/1036272/smiddle-recording

> Smiddle Recording is a software that allows you to record and save audio \& video calls, chats, and agent screen recordings.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Smiddle Recording?

Large and medium contact centers. 
Customers using the Cisco Contact Center (UCCE, UCCX)

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smiddle
- **Founded**: 2015

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Usage Based
- **Pricing Details**: competitive license (per simultaneous channel)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Linux (On-Premise)
- **Supported Languages**: English, Polish, Russian, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Call Monitoring Software
- Call Transcription
- IVR
- Recording

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)

## Alternatives

1. [JustCall](https://www.capterra.ae/software/157853/justcall) — 4.1/5 (223 reviews)
2. [3CX](https://www.capterra.ae/software/158704/3cx) — 4.4/5 (465 reviews)
3. [Aircall](https://www.capterra.ae/software/144486/aircall) — 4.2/5 (458 reviews)
4. [Five9](https://www.capterra.ae/software/132405/five9) — 4.2/5 (481 reviews)
5. [HoduCC](https://www.capterra.ae/software/156136/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Extending functionality with Smiddle Recording" — 5.0/5

> **Dmitry** | *9 January 2024* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: When choosing a recording system, we looked for a solution on premise. 
An important aspect was a large set of different filters to quickly find the right entry for the given criterion. We originally used the built-in Cisco Media Sense solution, but we needed more features.
> 
> **Cons**: There were times when the calls weren’t recorded. 
If the number of licenses is insufficient, calls are recorded, but it is impossible to listen to them. We did not always understand that the issue is in the license.
> 
> Іn 2015, our company decided to purchase a contact center platform from the global vendor Cisco. In the process of using this platform, company employees were faced with the need to expand its functionality in terms of recording and searching for calls. On the recommendation of Cisco Ukraine, we turned to Smiddle.
Since 2016, the Smiddle Recording solution, a system for recording audio calls, has been purchased and is still in use today.

In the process of use, various tasks, questions and cases arose - both technical and business. This is normal for a 24/7, high-load contact center, especially in a rapidly growing business area such as technical and medical assistance. We communicate closely with the support service. Service in Ukrainian is a big plus. We consult a lot. We carried out several updates as part of support, as versions with fixes and new functionality were released.
All problems and tasks were successfully resolved, we always agreed.
Smiddle also developed another add-on for us - an online dashboard for our queues, which we display on the big screen in the contact center.

In general - a fine solution and a fine vendor, we can recommend it.

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### "Installation of the Smiddle Recording system for 16 CUCM 12 at in 16 separately function branches" — 5.0/5

> **Vsevolod** | *13 June 2023* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Licensing is based on competitive licenses. Those are by the number of concurrent call records. It was a pleasant surprise that the High availability mode was not reflected in the cost and quantity of licenses of Smiddle Recording. The High availability is not additionally licensed.
> 
> **Cons**: The connection of the speech recognition (Smiddle Automatic Speech Recognition Offline Mode) is licensed separately.
> 
> In the last case, we needed to integrate Smiddle Recording with a 3-rd system, which was developed specifically for the Customer. Smiddle provide API for us, so everything was handed over to the developer of the 3-rd system and went quite fast.

## Links

- [View on Capterra](https://www.capterra.ae/software/1036272/smiddle-recording)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/268319/Smiddle-Recording/> |
| en-AE | <https://www.capterra.ae/software/1036272/smiddle-recording> |
| en-AU | <https://www.capterra.com.au/software/1036272/smiddle-recording> |
| en-CA | <https://www.capterra.ca/software/1036272/smiddle-recording> |
| en-GB | <https://www.capterra.co.uk/software/1036272/smiddle-recording> |
| en-IE | <https://www.capterra.ie/software/1036272/smiddle-recording> |
| en-IL | <https://www.capterra.co.il/software/1036272/smiddle-recording> |
| en-IN | <https://www.capterra.in/software/1036272/smiddle-recording> |
| en-NZ | <https://www.capterra.co.nz/software/1036272/smiddle-recording> |
| en-SG | <https://www.capterra.com.sg/software/1036272/smiddle-recording> |
| en-ZA | <https://www.capterra.co.za/software/1036272/smiddle-recording> |

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