---
description: Get detailed information about Nuance Contact Center AI usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nuance Contact Center AI Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Database Monitoring Software](/directory/31775/database-monitoring/software) > [Nuance Contact Center AI](/software/1029673/nuance-contact-center-ai)

# Nuance Contact Center AI

Canonical: https://www.capterra.ae/software/1029673/nuance-contact-center-ai

> Nuance Contact Center AI is a contact center platform that utilises conversational AI to improve customer and agent experiences.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Nuance Communications
- **Founded**: 2015

## Commercial Context

- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, New Zealand, United States

## Features

- Automated Routing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Database Monitoring Software](https://www.capterra.ae/directory/31775/database-monitoring/software)

## Related Categories

- [Database Monitoring Software](https://www.capterra.ae/directory/31775/database-monitoring/software)
- [IT, Server & Network Monitoring Software](https://www.capterra.ae/directory/32713/server-monitoring/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews)
2. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (335 reviews)
3. [CTM](https://www.capterra.ae/software/152004/call-tracking-software) — 4.7/5 (159 reviews)
4. [Aircall](https://www.capterra.ae/software/144486/aircall) — 4.2/5 (466 reviews)
5. [Dialpad](https://www.capterra.ae/software/190976/dialpad-sell) — 4.2/5 (571 reviews)

## Links

- [View on Capterra](https://www.capterra.ae/software/1029673/nuance-contact-center-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251431/Nuance-Contact-Center-AI/> |
| en-AE | <https://www.capterra.ae/software/1029673/nuance-contact-center-ai> |
| en-AU | <https://www.capterra.com.au/software/1029673/nuance-contact-center-ai> |
| en-CA | <https://www.capterra.ca/software/1029673/nuance-contact-center-ai> |
| en-GB | <https://www.capterra.co.uk/software/1029673/nuance-contact-center-ai> |
| en-IE | <https://www.capterra.ie/software/1029673/nuance-contact-center-ai> |
| en-IL | <https://www.capterra.co.il/software/1029673/nuance-contact-center-ai> |
| en-IN | <https://www.capterra.in/software/1029673/nuance-contact-center-ai> |
| en-NZ | <https://www.capterra.co.nz/software/1029673/nuance-contact-center-ai> |
| en-SG | <https://www.capterra.com.sg/software/1029673/nuance-contact-center-ai> |
| en-ZA | <https://www.capterra.co.za/software/1029673/nuance-contact-center-ai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ae/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Nuance Contact Center AI","description":"Nuance Contact Centre AI adds an intelligent engagement layer to your contact centre operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform.\n\nRide our innovation wave, with award‑winning AI for contact centre solutions for improved conversational customer engagements, biometric authentication, and agent efficiency.","url":"https://www.capterra.ae/software/1029673/nuance-contact-center-ai","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/1029673/nuance-contact-center-ai#software","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ae/software/1029673/nuance-contact-center-ai#faqs","mainEntity":[{"name":"What Is Nuance Contact Center AI?","@type":"Question","acceptedAnswer":{"text":"Nuance Contact Centre AI adds an intelligent engagement layer to your contact centre operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform.Ride our innovation wave, with award‑winning AI for contact centre solutions for improved conversational customer engagements, biometric authentication, and agent efficiency.","@type":"Answer"}}]},{"@type":"BreadcrumbList","@id":"https://www.capterra.ae/software/1029673/nuance-contact-center-ai#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Database Monitoring Software","position":2,"item":"/directory/31775/database-monitoring/software","@type":"ListItem"},{"name":"Nuance Contact Center AI","position":3,"item":"/software/1029673/nuance-contact-center-ai","@type":"ListItem"}]}]}
</script>