---
description: Get detailed information about Tikit by Cireson usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tikit by Cireson Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Tikit by Cireson](/software/1029572/tikit)

# Tikit by Cireson

Canonical: https://www.capterra.ae/software/1029572/tikit

> Tikit by Cireson is a powerful Microsoft 365 Service Desk built inside of Teams.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Tikit by Cireson?

For organizations frustrated by cumbersome platforms or escalating bills, Tikit by Cireson delivers an intuitive, tightly integrated service desk built natively on Microsoft Teams and Microsoft 365.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cireson
- **Location**: San Diego, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: $26.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: All plans bill annually upfront. Free 14-day trial with free setup included. No credit card required.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management Software
- Collaboration Tools
- Incident Management Software
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management Software

## Integrations (4 total)

- Azure DevOps
- Microsoft 365
- Microsoft Teams
- Power Automate Monitor

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)

## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)
- [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Alternatives

1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Tikit is a low-cost, high-feature desktop support staff alternative. Quick to implement." — 5.0/5

> **Chad** | *26 August 2025* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: The time to implement was very short. Live teams assistance was not only available but recommended to show how to use Tikit. The help provided was wonderful. Video tutorials are short and succinct and available to come back to later. The value for the price point was well within our budget, and so worth it that we upgraded to the highest package within the hour of on-boarding it. The default settings were out-of-the-box ready. Tweaking things is simple to customize. I consider Tikit to be my Desktop Support Employee.
> 
> **Cons**: Sometimes viewing the full comments/ticket attachments, etc. are not available on Teams App. I have to go to the Web App. I prefer the web app anyway, so for me it's not a huge con. Just something that might be handy if at all possible.
> 
> New customer but a quick fan. From knowledgeable staff at Cireson to a solution that makes my life simpler and my employees happier, it's a win-win. I always like to implement tools that make good sense for our company and I feel this is just a home run. I'm just upset it took me so long to find it (look for it). I should have searched sooner.

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### "Quick implementation, elegantly simple" — 5.0/5

> **Moses** | *24 July 2024* | Nonprofit Organization Management | Recommendation rating: 8.0/10
> 
> **Pros**: Cost effective and simple to implement, we went from no ticketing to proper tracking overnight
> 
> **Cons**: Some of the initial settings could use more options (EX: ticket categories) and the automated replies could use a database of standard

## Links

- [View on Capterra](https://www.capterra.ae/software/1029572/tikit)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251319/Tikit/> |
| en-AE | <https://www.capterra.ae/software/1029572/tikit> |
| en-AU | <https://www.capterra.com.au/software/1029572/tikit> |
| en-CA | <https://www.capterra.ca/software/1029572/tikit> |
| en-GB | <https://www.capterra.co.uk/software/1029572/tikit> |
| en-IE | <https://www.capterra.ie/software/1029572/tikit> |
| en-IL | <https://www.capterra.co.il/software/1029572/tikit> |
| en-IN | <https://www.capterra.in/software/1029572/tikit> |
| en-NZ | <https://www.capterra.co.nz/software/1029572/tikit> |
| en-SG | <https://www.capterra.com.sg/software/1029572/tikit> |
| en-ZA | <https://www.capterra.co.za/software/1029572/tikit> |

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