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Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

What Is Spiceworks Cloud Help Desk?

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!

Who Uses Spiceworks Cloud Help Desk?

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Spiceworks Cloud Help Desk Software - Manage Help Tickets
Spiceworks Cloud Help Desk Software - Zoom ticket
Spiceworks Cloud Help Desk Software - Zoom ticket (bottom)

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Reviews of Spiceworks Cloud Help Desk

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.2
Features
4.2
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joshua
Joshua
System Administrator in UK
Verified LinkedIn User
Banking, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

5.0 2 years ago

Comments: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

Pros:

The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.

Cons:

I haven't find any fault using the app, so there is non for me to write

john
IT Consultant in Netherlands
Verified LinkedIn User
Computer Networking, Self Employed
Used the Software for: 2+ years
Reviewer Source

SpiceWorks Cloud IT helpdesk for free!

4.0 5 years ago

Comments: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros:

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons:

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Sara
Engineer in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A good ticketing system!

4.0 2 months ago New

Comments: Spiceworks Cloud Help Desk is a really good choice if you need to manage tickets and need an efficient system. The interface is intuitive and you learn fast how to use. You can customize the alerts and other features to better fit your organization needs. You can also use the interface via mobile/tablet and interact without problems (I mean "it fits well"). Thumbs up!

Pros:

Among the ticketing system for helpdesk purpouses, I think spiceworks is one of the best. The interface is quite simple and you will learn fast how to use and manage the tickets. Obviously there are many other features (for example managing users, creating reports), but I always use it as ticketing systems. Customers may send an email or log to interface with their accounts and open or update a ticket. You will reply to them via web interface and of course you can (and they can) attach files and images, in a fast and easy way. You can assign to others / deassing the tickets in case of need.

Cons:

I preferred the on premise version but it is not available anymore

Josh
IT Support Specialist in US
Used the Software for: 2+ years
Reviewer Source

Awesome IT Help Desk software, horrible inventory system.

2.0 7 years ago

Pros:

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons:

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Fabruzio
Technician in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Manage your tickets with Spicework Cloud Help Desk

5.0 2 months ago

Comments: I use Spiceworks Cloud Help desk via computer but also via mobile phone, and i am able to have a look and interact with ticket even if I am not at the office, I think it's a very important feature having a well done website.

Pros:

Spiceworks Cloud Help Desk is crucial, speaking about ticket management. Customers can open and update their tickets via email or via web interface in a fast and easy way. The dashboard allows to view and manage - of course - the tickets, assign them, update and attach files, add comments (that won't be visible to customers), you can also view statistics and make reports. And if you are an administrator you can add new user and set their permissions. The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon). Highly recommended.

Cons:

There is not an on premise version (they stop supporting it some years ago)