--- description: Get detailed information about Spiceworks Cloud Help Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.ae/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Next: [Next page](https://www.capterra.ae/software/102709/spiceworks-it-help-desk?page=2) > Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Spiceworks Cloud Help Desk? IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 584 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: $6.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Spiceworks IT Cloud Help Desk offers a Core (free) plan and a Premium (paid) plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking Software - Assignment Management - Automated Routing - Capacity Management - Change Management Software - Compliance Management - Configuration Management - Connectivity Management - Customer Support Software - Dashboard Software - Diagnostic Tools - Event Logs - IT Asset Management Software - IT Reporting - IT, Server & Network Monitoring Software - Incident Management Software - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Maintenance Scheduling - Monitoring - Network Analysis - Network Monitoring Software - Patch Management Software - Performance Metrics - Performance Monitoring - Prioritization - Problem Management - Real-Time Monitoring - Remote Access/Control - Reporting/Analytics - Resource Management Software - Root Cause Analysis - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Ticket Management - Uptime Reporting - Web Traffic Reporting ## Support Options - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) - [IT, Server & Network Monitoring Software](https://www.capterra.ae/directory/32713/server-monitoring/software) - [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3397 reviews) 2. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4066 reviews) 3. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1749 reviews) 5. [SysAid](https://www.capterra.ae/software/107225/sysaid) — 4.5/5 (503 reviews) ## Reviews ### "A Simple Yet Powerful Free Help Desk Solution That Delivers" — 4.0/5 > **Gannon** | *6 October 2025* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Spiceworks Cloud Help Desk is its simplicity and ease of use. The portal is straightforward and does exactly what we need, it allows us to input and manage ticket information efficiently. I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side. > > **Cons**: What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. Instead of being able to easily integrate our own domain, I had to create a shared mailbox and set up a forwarding rule, which felt like a workaround. Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket. > > Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution. It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees. While there are areas for improvement, it's hard to complain about a tool that offers so much at no cost. We’re definitely open to exploring the paid version in the future, depending on the features offered. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 March 2025* | Nonprofit Organization Management | Recommendation rating: 2.0/10 > > **Pros**: The price point compared to other solutions > > **Cons**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22 November 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Cons**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- ### "The Help Desk tool that does what we need." — 4.0/5 > **Juan** | *15 September 2025* | Industrial Automation | Recommendation rating: 9.0/10 > > **Pros**: \* Ease of use \* Very flexible and configurable \* Easy to get historical tickets for metrics \* Does emailing for me \* Cannot beat the cost \* No functional cons (this is a pro) > > **Cons**: I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying. > > We have used Spiceworks for a long time and watched as it has gone through its growth and iterations. Since day one, we have been very happy with the migration to the Cloud, and the migration from on-prem to the cloud was very easy. My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up just fine. ----- ### "A Full Featured Help Desk For Stewart Home & School" — 5.0/5 > **Michael Uber** | *15 September 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: First and foremost is the price. We are a small privately funded school for the intellectually disabled. Finding a tool that works so well for the school for no cost was a huge bonus. Next would be the features. The ability for users to just send an email to open a ticket is perfect for our population. There is a portal, but our users do not take advantage of it. I use the Mobile app when I am out on campus to take down requests from students and teachers as I am walking around. There is also an email method for updating tickets, though I do not use this very often. > > **Cons**: When a ticket is opened by email and the user is unknown you have to go into the settings for users and add additional information for the reporting to provide useful information. (This would be solved if our users would take advantage of the portal...) The knowledge base also does not come pre-configured with any common issues and resolutions, and has proved not worth our time to update. This may not be true for some larger users of Spiceworks Cloud Help Desk. > > Spiceworks Cloud Help Desk was easy and fast to set up. I was able to put in custom attributes for our teachers and school locations. The reporting was instantly available with all the metrics management wanted. The dashboard gives me a quick update on how we are keeping up with the demands of our teachers, staff, and students. Most of the time I go out on campus with a list of locations/students I need to see, and at the end of the day I update my tickets. The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.ae/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data