--- description: Get detailed information about textback.ai usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: textback.ai Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [textback.ai](/software/1024972/textbackai) # textback.ai Canonical: https://www.capterra.ae/software/1024972/textbackai > Textback.ai is a cloud-based SMS platform that offers users an AI-powered text messaging service to help with marketing reach outs. > > Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses textback.ai? Small, Medium \& Enterprise businesses looking for a battle tested SMS platform with high volume sending capability \& global routing. Designed \& built by marketing professionals to maximise campaigns. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Textback.ai ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact textback.ai directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Austria, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Montenegro, Netherlands, New Zealand and 13 more ## Features - 2-Way Messaging - Automated Responses - Campaign Planning - Campaign Scheduling - Contact Management Software - Mass Texting - Message Personalization - Reporting/Analytics - Scheduled Messaging - Third-Party Integrations ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [SMS Marketing Software](https://www.capterra.ae/directory/30842/sms-marketing/software) ## Related Categories - [SMS Marketing Software](https://www.capterra.ae/directory/30842/sms-marketing/software) - [Conversational Marketing Platform Software](https://www.capterra.ae/directory/31562/conversational-marketing-platform/software) ## Alternatives 1. [Wati](https://www.capterra.ae/software/204314/wati) — 4.6/5 (202 reviews) 2. [WA Smart Business](https://www.capterra.ae/software/1051873/wa-smart-business) — 4.9/5 (19 reviews) 3. [TextP2P](https://www.capterra.ae/software/183310/text-p2p) — 5.0/5 (124 reviews) 4. [Sinch MessageMedia](https://www.capterra.ae/software/150203/messagemedia) — 4.6/5 (51 reviews) 5. [Kimoby](https://www.capterra.ae/software/1002618/kimoby) — 5.0/5 (22 reviews) ## Reviews ### "All-In Solution for (SMS) Data Management & Sending + In-Depth Analytics/Features" — 4.0/5 > **Stan** | *10 February 2022* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Textback is extremely easy to use and you can set up multiple accounts per geo, route, vertical (your preference), data management and storage is the beste I have seen so far in the industry with built-in data validation and carrier validation. > > **Cons**: Does not support API, after updates the software can have some bugs, but these are often resolved soon > > Overall experience has been very good, Textback has been the only sending platform I have actively used since we started and haven't stopped using since, we ran Australia, UK, US, Canada and France with Textback and results have been good so far. As for the account managers, they are always active and very friendly, whenever you have feedback or need help they will reply to you in a timely manner and find a suitable solution. ----- ### "Best in class" — 5.0/5 > **Dan** | *15 February 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Even if you are a novice with software applications, The Textback UI is very intuitive and is easy for anyone to learn quickly. It's robust functionality that is constantly being improved with cutting edge features is only exceeded by its unparalleled customer service. As a daily user of Textback for 2+ years, I highly recommend this product. > > **Cons**: Although it was very intuitive, building responder trees was the most challenging part of the learning curve. This was mostly because it was new functionality we had never worked with before. As Textback continues to build upon their service, detailed use-cases and examples in this facet of the software application will be extremely useful. > > The customer service team is excellent. You always feel supported and they go above and beyond to make sure any issue is resolved expediently. ## Links - [View on Capterra](https://www.capterra.ae/software/1024972/textbackai) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data