--- description: Get detailed information about Mekari Qontak usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mekari Qontak Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Mekari Qontak](/software/1023821/qontak) # Mekari Qontak Canonical: https://www.capterra.ae/software/1023821/qontak Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1023821/qontak?page=2) > Mekari Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology. > > Verdict: Rated **4.9/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Mekari Qontak? Business Owners, C-suites level, Managers, Officers or Administration staff working in sales, marketing, and customer relationship management. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 20 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mekari ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile) - **Available Countries**: Indonesia ## Features - Activity Dashboard - Contact Management Software - Data Import/Export - Interaction Tracking - Lead Management Software - Lead Qualification - Reporting/Analytics - Sales Pipeline Management - Segmentation - Workflow Management Software ## Integrations (4 total) - Facebook Business Suite - Instagram - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (6982 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.ae/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [HubSpot CRM](https://www.capterra.ae/software/152373/hubspot-crm) — 4.5/5 (4468 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18790 reviews) 5. [Kylas Sales CRM](https://www.capterra.ae/software/210630/kylas) — 4.8/5 (607 reviews) ## Reviews ### "Great WA Omnichannel & Blue Tick Support" — 5.0/5 > **Ahmad** | *15 May 2026* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: The best parts are the stable WhatsApp Omnichannel integration and the Chatbot. These features make handovers between our 2 shifting CS agents incredibly smooth, as all chat history is perfectly saved. Additionally, their full support in helping our company secure the verified blue tick on WhatsApp is a massive advantage > > **Cons**: The thing I liked least is that the AI Agent feature is offered as a paid add-on. Because it is separate from the main subscription, we have to pay an extra fee to utilize the AI technology > > As a Customer Service representative at PT Arranet Indonesia Sejahtera, my overall experience with Mekari Qontak has been fantastic. The WhatsApp omnichannel integration and chatbot features make it incredibly easy for our 2 CS agents to work in shifts and assist our agents daily without losing any chat history. Another major highlight was their excellent support in helping our company secure the verified badge (blue tick) on WhatsApp, which has greatly boosted our credibility ----- ### "Efficient and Reliable Omnichannel Customer Service Solution" — 5.0/5 > **Chatelia** | *5 May 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Mekari Qontak is its ability to centralize multiple communication channels into one platform. It significantly improves response time, enhances team efficiency, and provides clear visibility into customer interactions and performance > > **Cons**: One of the main drawbacks is the limited customization in certain features, which can make it less flexible for specific business needs. Additionally, there are occasional system delays when handling high volumes of data or messages. > > Overall, my experience with Mekari Qontak has been very positive. The platform helps streamline customer communication by centralizing multiple channels into one system, which improves response time and team efficiency. It also provides useful insights through its reporting features, allowing better monitoring and decision-making. ----- ### "Game-Changer" — 5.0/5 > **Eroika** | *21 April 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: What really changed the game for the Blossom marketing team was how Mekari Qontak turned our chaotic communication into a streamlined garden. Here are the highlights: The Omnichannel Magic: Before Qontak, I was jumping between Instagram DMs and many WhatsApp like I was in a sprint, since every campus has their own WhatsApp number. Having a single unified dashboard for all customer interactions allowed us to maintain a consistent brand voice without the burnout. Data-Driven Insights: As a Head of Marketing, I live for the analytics. The reporting tools gave us a clear view of agent performance and customer response times. It’s much easier to scale when you can actually see where the "blooms" are happening in your conversion funnel. Seamless Integration: It played very nicely with our existing CRM, meaning no lost leads. Every interaction is logged, so we never miss an opportunity to re-engage a customer with a personalized offer. > > **Cons**: It’s a powerful tool, but it requires a bit of patience during the honeymoon phase. If you aren't careful with your automation logic, it can feel a bit robotic—which is the last thing a brand like Blossom wants for its community. > > Honestly, bringing Mekari Qontak on board was one of those decisions that caused a few headaches up front but paid off massively in the long run. When we first started, getting through the Meta verifications and setting up the WhatsApp API felt like jumping through hoops. My team at Blossom is highly creative, so dealing with the technical setup and figuring out the slightly rigid chatbot logic wasn't exactly our favorite week. But once we got past that initial learning curve? Total game-changer. ----- ### "A Reliable Solution for Large-Scale WhatsApp Messaging" — 5.0/5 > **Rudi** | *18 August 2025* | Research | Recommendation rating: 8.0/10 > > **Pros**: The ability to send WhatsApp messages in bulk with ease is what I like the most. It makes communication with a large number of users efficient, reliable, and straightforward, which has been very helpful for our project needs. > > **Cons**: The limitation on the maximum number of users that can be included in a scheduled WhatsApp blast. This requires us to split campaigns into multiple batches, which sometimes adds extra effort. > > Overall, Mekari Qontak is a good and reliable product that has supported our company project requiring large-scale WhatsApp messaging. It has streamlined our communication process and improved efficiency, though there is still room for improvement in terms of scalability and service quality. ----- ### "Omnichannel platform that combines all communication media into an integrated one" — 5.0/5 > **Verified Reviewer** | *21 April 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: What I like about this service is the Campaign/Broadcast feature, because it really helps us when we want to broadcast important school information to parents more efficiently, quickly and easily. > > **Cons**: There aren't any, overall the features offered are very helpful for our school, customer support is also very quick to solve problems > > Before we used Mekari Qontak, our school had several separate WhatsApp service numbers across different departments, making it difficult and confusing for prospective parents and students who wanted to contact the school regarding finances, catering, pick-up, PPDB (School Admissions), and so on. Since we started using Mekari Qontak, all of our problems and concerns have been resolved, and handling the needs of prospective parents and students has become much easier. Mekari Qontak's omnichannel platform unifies all interactions between the school and prospective parents and students across various platforms like WhatsApp, email, and social media, making everything feel more integrated, streamlined, fast, and professional. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1023821/qontak?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1023821/qontak) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data