Who Uses Vision Helpdesk?

Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter

What Is Vision Helpdesk?

Vision Helpdesk offers Customer Service Software Tools -

1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM PinkVerify Certified)

Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

Vision Helpdesk is trusted by 15000 plus companies across the globe.

Vision Helpdesk Details

Vision Helpdesk

https://www.visionhelpdesk.com/

Founded 2007

Vision Helpdesk Pricing, Cost & Reviews - Capterra UAE 2020

Vision Helpdesk has a free version and offers a free trial. Vision Helpdesk paid version starts at $8.00/month.

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Starting Price

$8.00/month
See pricing details

Pricing Details

Starts from $8 per mo per staff agent..

Free Version

Yes

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Vision Helpdesk Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Software

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

View full list of Issue Tracking Software

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

View full list of Service Desk Software

Vision Helpdesk Alternatives - Capterra UAE 2020

More Vision Helpdesk alternatives

Vision Helpdesk Reviews

Showing 5 of 27 reviews

Overall
4.6/5
Ease of Use
4.2/5
Customer Service
4.7/5
Features
4.5/5
Value for Money
4.4/5
Gitesh T.
Technical Lead
Information Technology & Services, 13-50 Employees
  • Overall Rating
    5/5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/10/2014

"Excellent Help Desk software with wonderful features."

Comments: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Pros: SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Cons: Till today I didn't find out any.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/10/2014
Ryan R.
IT Help Desk Analyst
Museums & Institutions, 201-500 Employees
Used the Software for: Free Trial
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 30/08/2019

"Vision Help Desk Review"

Comments: Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Pros: Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Cons: The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

  • Reviewer Source 
  • Reviewed on 30/08/2019
Daniel alejandro M.
Used the Software for: 1-5 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/07/2018

"Pretty good app for managing tickets"

Pros: This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Cons: Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/07/2018
Dennis M.
Technical Support Analyst
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/05/2018

"Best software for managing the various internet based customer interaction channels"

Comments: Talking to customers using Facebook, Twitter and other platforms is faster

Pros: Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop

Cons: The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

  • Reviewer Source 
  • Reviewed on 25/05/2018
Todd R.
Admin
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 21/01/2010

"Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!"

Comments: Overall We Highly Recommend Vision Helpdesk!!

Pros: They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Cons: Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

  • Reviewer Source 
  • Reviewed on 21/01/2010