LiveAgent

The easiest to use customer service software

Comments: It helps me organize the movies so that I can give my users a good experience. With this wonderful method, I am able to eliminate the need for assistance and significantly reduce the amount of time I spend responding to support tickets.

Pros:

Having pre-written answers available has been a huge time-saver. The option to make my own fields for recording certain bits of client data is also quite useful. My help desk has a record of every time I asked for help. It has helped me get back to support tickets much sooner.

Cons:

The UI is not always clear to me. It took some time for me to adjust to it. There are no other major problems. It took me a while to get everything set up, so there is a small learning curve.

Best quality/cost ratio among several ticketing systems I tried

Comments: Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.

Pros:

There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial)

Cons:

In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.

Alternatives Considered: Eudonet and Zendesk Suite

Reasons for Switching to LiveAgent: LiveAgent suffices for our needs and we cannot afford more expensive products

Simplifies communication with practicality

Comments: User-friendly, thanks to real-time chats and a great communication management system.

Pros:

Time saver software, great customer service and very easy to navigate.

Cons:

Sometimes it becomes slow and short trial period.

LiveAgent Review- Best IT Product

Comments: Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.

Pros:

LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets

Cons:

We are very satisfied with support and services. And we do not have anything to dislike about these products.

A very good tool for technical support

Comments: I have been using Live Agent throughout 2023 to provide telephone technical support working for a well-known manufacturer of photovoltaic inverters. The standard of service offered has been very high also thanks to the perfect correspondence of Live Agent's features with what we did.

Pros:

Clean interface, reminder management, gamification, ticket info search.

Cons:

Not perfect handling of multiple ticket merge.

LiveAgent is the best customer service tool for all channels.

Comments: Overall the demo session went good, all supported documents were easy to understand we were able to quickly intergrate our live chat widget and also tested incoming and outgoing emails. Features are great.

Pros:

Pricing, Interface and Customer Support service.

Cons:

Getting challenges in porting phone numbers

Very powerful application with an excellent customer service.

Comments: During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers.

Pros:

The level of customisation and tailoring to your business needs.

Cons:

Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.

Alternatives Considered: HubSpot CRM

Switched From: Sail

Reasons for Switching to LiveAgent: A more affordable price, within the reach of smaller companies and with the features needed to help your sales team grow.

Excellent Customer support software

Comments: Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy.

Pros:

I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.

Cons:

To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.

Great platform to boost our customer support features.

Pros:

It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features.

Cons:

Till now everything is going smoothly with no issues.

Alternatives Considered: Freshdesk, Zoho Desk, and Zendesk Suite

Reasons for Switching to LiveAgent: LiveAgent has more features and provides great customer support in this segment.

A simple and easily accessible customer service tool

Pros:

Transparency and clear rules. Bringing all communication channels to one e-mail box. The software is responsive and has a simple interface.

Cons:

No ready-made startup configuration. Limited number of statuses.

Easy-to-use and all-in-one help desk and live-chat support platform. Elevate customer experience.

Comments: I like how perfect this help desk tool is and easy to use plus it has perfect security which meets our standards. Great user experience.

Pros:

LiveAgent is a full-featured and easy-to-use to use customer support platform and offers very robust and scalable features and one of its powerful and reliable features is the live-chat which is very great in helping us to resolve the customers issues on real-time and also the fact I can manage the contact forms. I also appreciate the automation feature which is time saving and makes our business processes much easier. I also like UI which is very user-friendly and easy to navigate through so it's make it easy for the first time users.

Cons:

Nothing. LiveAgent will be remain to best help desk and live-chat support platform. I love how dedicated and supportive the customer support team has always been. The set-up and configuration was smooth and easy.

Multi-channel Customer Support Program

Pros:

I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository.

Cons:

LiveAgent is the most robust customer support program which I have ever used. I find nothing to outline as a flaw since it accomplishes all my needs.

LiveAgent in Education Management Sector

Pros:

As Chief Editor in Education Management industry, I use LiveAgent to offer customer support via live chat and calls.

Cons:

I have used LiveAgent for 18 months now and I have not yet come across any defect.

My Experience with LiveAgent

Pros:

LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues.

Cons:

Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user.

Customer Communication Manager of All Times

Comments: My experience is decent with LiveAgent - it is the best tool ever for customer engagement.

Pros:

LiveAgent enhances customer satisfaction through real-life ticket and issue management.

Cons:

I haven’t explored all the features, but LiveAgent suits all my needs with zero errors along the way.

Transforming visions into reality with live agent.

Comments: It is a very satisfying tool,it offers both iOS and Android apps which helps them to provide excellent customer service on the go. It's a nice one.

Pros:

Their customer service help desk is what I love most. It helps in answering all questions and helping troubleshoot issues. Has incredible features like live chat which enables us to chat with our customers in real time.

Cons:

Everything has been good,no cons as for now.

Liveagent provide the real-time solution to all the customer support related issues

Comments: As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more productive and help our customers to get the support they are looking for.

Pros:

The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms.

Cons:

Liveagent gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience.

LiveAgent: Robusta Tool for Customer Support

Comments: It is seamless to solve customer issues via live chat with LiveAgent.

Pros:

LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy.

Cons:

I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs.

Enquiry Assistance Software

Comments: LiveAgent is a mobile website to serve one's online enquires

Pros:

LiveAgent give me access to attend to unlimited clients online solving their problems

Cons:

I like everything about LiveAgent and due to that, I don't have any negative word against it

Must try LiveAgent!

Comments: Starting to build a connection. Look forward to have a good experience.

Pros:

Easy setup. It is offering great features to help you learn and grow. Great potential.

Cons:

So far very good. Nothing to dislike about LiveAgent.

easy to use messaging platform

Comments: it's a useful platform for determining why someone is on a website

Pros:

easy to reach out to people visiting the website

Cons:

needed more options to get notifications when not currently online

Great asset for any Customer Support team

Comments: Overall, LiveAgent is an amazing asset Customer Support to stay in contact with clients

Pros:

Allows for Customer Support to be in direct contact with clients, and stay organized when handling multiple clients at once

Cons:

I wish there were more reporting stats to view

Good lovely

Pros:

LiveAgent is known for its comprehensive and intuitive features that enhance customer support. Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities. These features enable businesses to streamline their customer service processes and provide efficient and effective support to their customers

Cons:

LiveAgent can be a bit steep, especially for users who are not familiar with customer support software. Additionally, some users have expressed the need for more advanced reporting and analytics features within the platform. It's important to note that these opinions may vary depending on individual preferences and requirements.

My Experience With LiveAgent

Pros:

The software comes with great live chat features It is a great help desk solution It makes handling IT ticketing easy

Cons:

All we ever needed LiveAgent has offered. No dislikes.

LiveAgent: Robust Help Desk System of 2023

Comments: Improves customer satisfaction via live chat and IT ticketing.

Pros:

LiveAgent combines help desk, call center, knowledge base, live chat, social media and ticketing tools in one place.

Cons:

It’s been years now and I rarely land into errors when using LiveAgent.