--- description: Get detailed information about LiveAgent usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.ae/software/102188/liveagent Page: 1 / 71\ Next: [Next page](https://www.capterra.ae/software/102188/liveagent?page=2) > CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide. > > Verdict: Rated **4.7/5** by 1748 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? CyberSentriq protects over 150,000 SMBs and supports more than 3,000 MSPs globally with an end‑to‑end, AI‑driven cybersecurity and data protection stack. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1748 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Assignment Management - Automated Attendant - Automated Routing - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Chat/Messaging - Chatbot Software - Client Portal - Communication Management - Contact Management Software - Content Management System (CMS) Software - Customer Data Management - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding Software - PBX - Performance Metrics - Quality Management Software - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Reporting/Analytics - Retention Tracking - Screen Sharing Software - Survey/Poll Management - Surveys & Feedback - Task Management Software - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 82 more features ## Integrations (132 total) - 2Checkout - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk ... and 117 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) ## Related Categories - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) ## Alternatives 1. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24018 reviews) 2. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1708 reviews) 3. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4066 reviews) 4. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3396 reviews) ## Reviews ### "Elevated our customer service standards" — 3.0/5 > **Furkhan** | *20 March 2025* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: The unified inbox from LiveAgent improves how our team communicates with customers. Our team gains better response speed and performance when all workplace communication channels unite on one platform. > > **Cons**: Some ticket management options are missing from the mobile app which makes us less effective at handling complex service requests. Our ability to respond quickly is affected by this variation when we work away from the office. ----- ### "Empowering self-service with its knowledge base" — 4.0/5 > **Noorul** | *20 March 2025* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: With the help of the customer portal and knowledge base clients were able to search for answers by their own which decreased the number of requests and enabled our team to solve more complicated tasks. > > **Cons**: The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27 January 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Cons**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- ### "An effective and reliable Helpdesk solution that made our customer support more simplified." — 5.0/5 > **Ishant** | *15 October 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. > > **Cons**: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. > > The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 March 2025* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Cons**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- Page: 1 / 71\ Next: [Next page](https://www.capterra.ae/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data