--- description: Get detailed information about LiveAgent usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.ae/software/102188/liveagent Page: 1 / 73\ Next: [Next page](https://www.capterra.ae/software/102188/liveagent?page=2) > Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. > > Verdict: Rated **4.7/5** by 1782 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1782 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Activity Dashboard - Agent Interface - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Chat/Messaging - Chatbot Software - Client Portal - Communication Management - Contact Management Software - Customer Data Management - Customer Engagement Software - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management Software - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding Software - PBX - Performance Metrics - Quality Management Software - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Reporting/Analytics - Retention Tracking - Screen Sharing Software - Survey/Poll Management - Surveys & Feedback - Task Automation - Usage Tracking/Analytics - Voice Mail ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3432 reviews) 2. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18783 reviews) 4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Elevated our customer service standards" — 3.0/5 > **Furkhan** | *20 March 2025* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: The unified inbox from LiveAgent improves how our team communicates with customers. Our team gains better response speed and performance when all workplace communication channels unite on one platform. > > **Cons**: Some ticket management options are missing from the mobile app which makes us less effective at handling complex service requests. Our ability to respond quickly is affected by this variation when we work away from the office. ----- ### "Empowering self-service with its knowledge base" — 4.0/5 > **Noorul** | *20 March 2025* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: With the help of the customer portal and knowledge base clients were able to search for answers by their own which decreased the number of requests and enabled our team to solve more complicated tasks. > > **Cons**: The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage. ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Cons**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verified Reviewer** | *19 April 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Cons**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Not nearly as robust as Freshdesk" — 3.0/5 > **Alex** | *3 May 2026* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. > > **Cons**: It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. > > Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. ----- Page: 1 / 73\ Next: [Next page](https://www.capterra.ae/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data