--- description: Get detailed information about ConnectWise RMM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise RMM Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Remote Monitoring and Management Software](/directory/31715/remote-monitoring-and-management-software/software) > [ConnectWise RMM](/software/1021795/connectwise-rmm) # ConnectWise RMM Canonical: https://www.capterra.ae/software/1021795/connectwise-rmm Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/1021795/connectwise-rmm?page=2) > ConnectWise RMM is a new solution built upon the ConnectWise Platform that combines: out-of-the-box automation with robust automation. > > Verdict: Rated **4.2/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise RMM? MSP, MSP+, TSP, VAR, Managed Service Providers, Technology Service Providers, Value Added Resellers (of Technology) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 71 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Alerts/Notifications - Backup and Recovery - Configuration Management - Dashboard Software - Event Logs - IT Asset Tracking - IT, Server & Network Monitoring Software - Inventory Management Software - Issue Management - Maintenance Scheduling - Patch Management Software - Performance Metrics - Real-Time Monitoring - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Self Service Portal - Third-Party Integrations ## Integrations (10 total) - Acronis Cyber Backup - Auvik - BrightGauge - ConnectWise CPQ - ConnectWise PSA - IT Glue - Ninite Pro - OpenText Core DNS Protection - ScreenConnect - SentinelOne ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Monitoring and Management Software](https://www.capterra.ae/directory/31715/remote-monitoring-and-management-software/software) ## Related Categories - [Remote Monitoring and Management Software](https://www.capterra.ae/directory/31715/remote-monitoring-and-management-software/software) - [Network Monitoring Software](https://www.capterra.ae/directory/30019/network-monitoring/software) - [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software) - [MSP Software](https://www.capterra.ae/directory/30921/msp/software) ## Alternatives 1. [SuperOps](https://www.capterra.ae/software/1017782/superopsai) — 4.6/5 (65 reviews) 2. [N-central](https://www.capterra.ae/software/13803/n-central) — 4.1/5 (195 reviews) 3. [N-sight RMM](https://www.capterra.ae/software/163344/n-sight) — 4.3/5 (194 reviews) 4. [Cove Data Protection](https://www.capterra.ae/software/163343/backup-and-recovery) — 4.7/5 (217 reviews) 5. [Syncro](https://www.capterra.ae/software/207618/syncro) — 4.6/5 (147 reviews) ## Reviews ### "Amazing RMM tool" — 5.0/5 > **Erick** | *10 December 2025* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: Very quick and smart remote management monitoring software. I use this a lot to perform work (troubleshooting) \& prevent client disruption or identify problems quickly. > > **Cons**: Pricing does punish you but does make your life easier in terms of work. In addition, the UI could also be improved. > > My overall experience was great \& ConnectWise RMM makes it simple to analyze issues regarding to PC in the monitoring software. I had no issues installing the RMM tool \& providing great CS to clients in reach. ----- ### "ConnectWise - A refresh review" — 4.0/5 > **Charles** | *8 September 2025* | Computer Networking | Recommendation rating: 5.0/10 > > **Pros**: Installing agents was somewhat easy, the platform is easy to use for the monitoring of client devices and the integration with other products is good. There are quite a lot of different alerting configuring that can be setup wither that be simple of complex, remote access via Screen Connect is fast. > > **Cons**: No pricing for MSP's to lookup if we wanted to setup new services, we have to go through an account manager first. > > A positive experience so far, their Tech Advantage service is a great addition of you don't have the time or just require a little more help. ----- ### "I give it a B" — 3.0/5 > **Adam** | *8 September 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I think the dashboard is nicely laid out. It gives me good filtering options to narrow down groups of PC/Server over various customers. > > **Cons**: I don't like when things are available to use in the menu, but are broken and deemed unsupported. Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface. Let's get that simple thing fixed\! > > It's been ok, there are some granularities missing, especially around patching. Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality. The entire patching process needs an overhaul so that we can more easily/accurately patch across varying customers with varying schedule needs. ----- ### "Connectwise RMM has proven to be an excellent product." — 5.0/5 > **Chris** | *11 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I came for Automate but stayed for the UMM and managed services. Overall, CW RMM provided a reliable and easy to use monitoring and management tool with the integration options we needed to continue adding value to our managed service offering. Plus, we were already a Screenconnect remote access client before the CW acquisition, so it was one less thing we needed to learn how to operate and administer. > > **Cons**: Like anything, it's difficult to transition business systems but CW provided dedicated resources to onboard, migrate, and implement CW RMM. At the time, there wasn't one to one features from Automate to CW RMM and that caused a negative impact on our processes. We didn't identify those differences, and we weren't informed about them prior to signing. Fortunately, much of those issues have been rectified in CW RMM plus Asio UMM brings on considerably more that allows all departments to operate out of the same interface. > > Excellent. A few hurdles and unexpected roadblocks. But an overall great experience. CW RMM brings a lot to the table but will only be as useful as the time you spend developing it. Out of the box, NOC provides tried and tested monitors for alerting to get you going. But the real benefit comes from building out the automation. ----- ### "Don't believe the haters, RMM actually works well" — 5.0/5 > **Dominick** | *3 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We switched from CW Automate to CW RMM when it first came out and we have never been happier. This was the right choice for us and really pushes the needle of a cloud first organization. Our technicians are able to perform all the tasks they performed in Automate and then some with the ability to easily access tools without jumping through pop-up after pop-up like in Automate. > > **Cons**: In the beginning it was a little rough but you can tell that their was massive investment over the past few years. Whereas there were some issues initially with monitoring VMWare appliances those issues are now null. Support is a little lacking in some areas if it's a specific issue in RMM but usually I can get a response the same day. > > Despite the fact that this is more costly than Automate was its worth it. I'm not paying staff to maintain Automate servers and time is saved by the usability of the interface. I love that integrations are added almost monthly at this point and it's truly making our ability to manage viewable under one pane of glass which has been my goal for my technicians for over a decade. Alerts sync directly with CW PSA and none are missed. This has made our time with RMM very fruitful and we will continue to use it for the foreseeable future. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/1021795/connectwise-rmm?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1021795/connectwise-rmm) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Structured Data