---
description: Get detailed information about ConnectWise RMM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
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title: ConnectWise RMM Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Remote Monitoring and Management Software](/directory/31715/remote-monitoring-and-management-software/software) > [ConnectWise RMM](/software/1021795/connectwise-rmm)

# ConnectWise RMM

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> ConnectWise RMM is a new solution built upon the ConnectWise Platform that combines: out-of-the-box automation with robust automation.
> 
> Verdict: Rated **4.2/5** by 73 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ConnectWise RMM?

MSP, MSP+, TSP, VAR,
Managed Service Providers, Technology Service Providers, Value Added Resellers (of Technology)

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 73 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support Software | 3.7/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: ConnectWise
- **Location**: Tampa, US
- **Founded**: 1982

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States

## Features

- Alerts/Notifications
- Backup and Recovery
- Configuration Management
- Dashboard Software
- Event Logs
- IT Asset Tracking
- IT, Server & Network Monitoring Software
- Inventory Management Software
- Issue Management
- Maintenance Scheduling
- Patch Management Software
- Performance Metrics
- Real-Time Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Self Service Portal
- Third-Party Integrations

## Integrations (9 total)

- Auvik
- BrightGauge
- ConnectWise CPQ
- ConnectWise PSA
- IT Glue
- Ninite Pro
- OpenText Core DNS Protection
- ScreenConnect
- SentinelOne

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Remote Monitoring and Management Software](https://www.capterra.ae/directory/31715/remote-monitoring-and-management-software/software)

## Related Categories

- [Remote Monitoring and Management Software](https://www.capterra.ae/directory/31715/remote-monitoring-and-management-software/software)
- [Network Monitoring Software](https://www.capterra.ae/directory/30019/network-monitoring/software)
- [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software)
- [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software)
- [MSP Software](https://www.capterra.ae/directory/30921/msp/software)

## Alternatives

1. [NinjaOne](https://www.capterra.ae/software/165889/ninjaone) — 4.7/5 (296 reviews)
2. [N-central](https://www.capterra.ae/software/13803/n-central) — 4.2/5 (253 reviews)
3. [Cove Data Protection](https://www.capterra.ae/software/163343/backup-and-recovery) — 4.6/5 (375 reviews)
4. [N-sight RMM](https://www.capterra.ae/software/163344/n-sight) — 4.3/5 (201 reviews)
5. [Syncro](https://www.capterra.ae/software/207618/syncro) — 4.6/5 (149 reviews)

## Reviews

### "ConnectWise is a great tool with a few quirks" — 4.0/5

> **Adam** | *10 August 2026* | Nonprofit Organization Management | Recommendation rating: 8.0/10
> 
> **Pros**: It works in the cloud as well as a downloadable app. It is online and ready for use an overwhelming majority of the time. The value it provides for the money is good.
> 
> **Cons**: Some of the dashboard functionality and user interface is not intuitive enough. It needs to be laid out in a cleaner fashion that makes clicking in various levels easy to discern and understand.
> 
> Great vendor overall and the product they sell does perform well as it is projected to. They are responsive when needed.

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### "The logical next step from ConnectWise to replace Automate" — 4.0/5

> **Verified Reviewer** | *14 April 2026* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: What I like most about ConnectWise RMM is the simplicity of the web page to manage the devices. It is easily accessed via any browser and is pretty intuitive to use.
> 
> **Cons**: What I like least about ConnectWise RMM is that the product is still very much under development. That is both a good and a bad thing because stuff gets added regularly but some features that Automate RMM had are still lacking.

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### "I give it a B" — 3.0/5

> **Adam** | *8 September 2025* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: I think the dashboard is nicely laid out. It gives me good filtering options to narrow down groups of PC/Server over various customers.
> 
> **Cons**: I don't like when things are available to use in the menu, but are broken and deemed unsupported. Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface. Let's get that simple thing fixed\!
> 
> It's been ok, there are some granularities missing, especially around patching. Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality. The entire patching process needs an overhaul so that we can more easily/accurately patch across varying customers with varying schedule needs.

-----

### "ConnectWise - A refresh review" — 4.0/5

> **Charles** | *8 September 2025* | Computer Networking | Recommendation rating: 5.0/10
> 
> **Pros**: Installing agents was somewhat easy, the platform is easy to use for the monitoring of client devices and the integration with other products is good.
There are quite a lot of different alerting configuring that can be setup wither that be simple of complex, remote access via Screen Connect is fast.
> 
> **Cons**: No pricing for MSP's to lookup if we wanted to setup new services, we have to go through an account manager first.
> 
> A positive experience so far, their Tech Advantage service is a great addition of you don't have the time or just require a little more help.

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### "Connectwise RMM has proven to be an excellent product." — 5.0/5

> **Chris** | *11 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I came for Automate but stayed for the UMM and managed services. Overall, CW RMM provided a reliable and easy to use monitoring and management tool with the integration options we needed to continue adding value to our managed service offering. Plus, we were already a Screenconnect remote access client before the CW acquisition, so it was one less thing we needed to learn how to operate and administer.
> 
> **Cons**: Like anything, it's difficult to transition business systems but CW provided dedicated resources to onboard, migrate, and implement CW RMM.  At the time, there wasn't one to one features from Automate to CW RMM and that caused a negative impact on our processes. We didn't identify those differences, and we weren't informed about them prior to signing. Fortunately, much of those issues have been rectified in CW RMM plus Asio UMM brings on considerably more that allows all departments to operate out of the same interface.
> 
> Excellent. A few hurdles and unexpected roadblocks. But an overall great experience. CW RMM brings a lot to the table but will only be as useful as the time you spend developing it. Out of the box, NOC provides tried and tested monitors for alerting to get you going. But the real benefit comes from building out the automation.

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## Links

- [View on Capterra](https://www.capterra.ae/software/1021795/connectwise-rmm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/239557/ConnectWise-RMM/> |
| en-AE | <https://www.capterra.ae/software/1021795/connectwise-rmm> |
| en-AU | <https://www.capterra.com.au/software/1021795/connectwise-rmm> |
| en-CA | <https://www.capterra.ca/software/1021795/connectwise-rmm> |
| en-GB | <https://www.capterra.co.uk/software/1021795/connectwise-rmm> |
| en-IE | <https://www.capterra.ie/software/1021795/connectwise-rmm> |
| en-IL | <https://www.capterra.co.il/software/1021795/connectwise-rmm> |
| en-IN | <https://www.capterra.in/software/1021795/connectwise-rmm> |
| en-NZ | <https://www.capterra.co.nz/software/1021795/connectwise-rmm> |
| en-SG | <https://www.capterra.com.sg/software/1021795/connectwise-rmm> |
| en-ZA | <https://www.capterra.co.za/software/1021795/connectwise-rmm> |
| fr | <https://www.capterra.fr/software/1021795/connectwise-rmm> |
| fr-BE | <https://fr.capterra.be/software/1021795/connectwise-rmm> |
| fr-CA | <https://fr.capterra.ca/software/1021795/connectwise-rmm> |
| fr-LU | <https://www.capterra.lu/software/1021795/connectwise-rmm> |
| nl | <https://www.capterra.nl/software/1021795/connectwise-rmm> |
| nl-BE | <https://www.capterra.be/software/1021795/connectwise-rmm> |

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