---
description: Get detailed information about USAN Contact Suite for Amazon Connect usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: USAN Contact Suite for Amazon Connect Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [USAN Contact Suite for Amazon Connect](/software/1017761/usan-contact-suite-for-amazon-connect)

# USAN Contact Suite for Amazon Connect

Canonical: https://www.capterra.ae/software/1017761/usan-contact-suite-for-amazon-connect

> USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses USAN Contact Suite for Amazon Connect?

Financial Services
Healthcare
Insurance
Utilities
Transportation
Retail
Public Sector

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Pricing model**: Usage Based
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 78 more

## Features

- Activity Tracking
- Agent Interface
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Campaign Management Software
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Experience Management
- Customer History
- Customizable Branding
- Data Import/Export
- Drag & Drop
- Email Management Software
- IVR
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition Software
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (4 total)

- AWS CloudFormation
- Amazon Connect
- Calabrio ONE
- DNCScrub

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Related Categories

- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)
- [Customer Journey Mapping Tools Software](https://www.capterra.ae/directory/31537/customer-journey-mapping-tools/software)
- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Conversational AI Platform Software](https://www.capterra.ae/directory/31596/conversational-ai-platform/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (984 reviews)
3. [Genesys Cloud CX](https://www.capterra.ae/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
4. [inconnect](https://www.capterra.ae/software/164772/omnichannel) — 3.9/5 (19 reviews)
5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Staying Connected" — 5.0/5

> **Donabel** | *14 December 2022* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The product is very easy to use and it has helped a lot of consumers with their needs. I would say that It will a good benefit to everyone. It is the most important thing because users are always looking for answers to their problems especially when it comes to errors or troubleshooting.
> 
> **Cons**: I think there's nothing wrong the product and it's all good. Maybe if there will be a problem, that's going to be something to do with the connection but so far, I really liked this software.
> 
> My overall experience was fantastic and it is really a good benefit especially to users because it has helped connections much faster and easier than before. Never encountered any problems at all and I think it's worth trying to get the services we need to have.

-----

### "Easy Integration and Great Professional Services" — 5.0/5

> **Terry** | *18 November 2021* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process.  They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.
> 
> **Cons**: The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.
> 
> Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips.  It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.

-----

### "Me ha gustado" — 5.0/5

> **Nerea** | *25 May 2023* | Education Management | Recommendation rating: 6.0/10
> 
> **Pros**: Me ha gustado su accesibilidad y facilidad de uso.
> 
> **Cons**: Quizá podría mejorar en diversidad de funciones.

## Links

- [View on Capterra](https://www.capterra.ae/software/1017761/usan-contact-suite-for-amazon-connect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/> |
| en-AE | <https://www.capterra.ae/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-AU | <https://www.capterra.com.au/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-CA | <https://www.capterra.ca/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-GB | <https://www.capterra.co.uk/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-IE | <https://www.capterra.ie/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-IL | <https://www.capterra.co.il/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-IN | <https://www.capterra.in/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-NZ | <https://www.capterra.co.nz/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-SG | <https://www.capterra.com.sg/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-ZA | <https://www.capterra.co.za/software/1017761/usan-contact-suite-for-amazon-connect> |
| fr | <https://www.capterra.fr/software/1017761/usan-contact-suite-for-amazon-connect> |
| fr-BE | <https://fr.capterra.be/software/1017761/usan-contact-suite-for-amazon-connect> |
| fr-CA | <https://fr.capterra.ca/software/1017761/usan-contact-suite-for-amazon-connect> |
| fr-LU | <https://www.capterra.lu/software/1017761/usan-contact-suite-for-amazon-connect> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ae/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"USAN Contact Suite for Amazon Connect","description":"USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform.  Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33b21738-3787-448a-9ebb-e4611767b857.png","url":"https://www.capterra.ae/software/1017761/usan-contact-suite-for-amazon-connect","@id":"https://www.capterra.ae/software/1017761/usan-contact-suite-for-amazon-connect#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"operatingSystem":"Cloud, Windows"},{"@id":"https://www.capterra.ae/software/1017761/usan-contact-suite-for-amazon-connect#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is USAN Contact Suite for Amazon Connect?","@type":"Question","acceptedAnswer":{"text":"USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform.Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more.","@type":"Answer"}},{"name":"Who Uses USAN Contact Suite for Amazon Connect?","@type":"Question","acceptedAnswer":{"text":"Financial ServicesHealthcareInsuranceUtilitiesTransportationRetailPublic Sector","@type":"Answer"}}]},{"@id":"https://www.capterra.ae/software/1017761/usan-contact-suite-for-amazon-connect#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Center Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"USAN Contact Suite for Amazon Connect","position":3,"item":"/software/1017761/usan-contact-suite-for-amazon-connect","@type":"ListItem"}]}]}
</script>