--- description: Get detailed information about Amazon Connect usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Amazon Connect Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) # Amazon Connect Canonical: https://www.capterra.ae/software/1017140/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.capterra.ae/software/1017140/amazon-connect?page=2) > Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. > > Verdict: Rated **4.5/5** by 93 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Amazon Connect? Contact centers, customer service departments, call centers, and customer support operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 93 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Monitoring Software - Call Recording Software - Call Routing - Call Tracking Software - Callback Scheduling - Caller ID - Campaign Management Software - Contact Management Software - Customer Support Software - Dashboard Software - IVR - Interaction Tracking - List Management - Natural Language Processing - Predictive Dialer Software - Reporting/Analytics - Voice Mail - Workforce Management Software ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software) ## Related Categories - [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software) - [IVR Software](https://www.capterra.ae/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.ae/directory/30597/predictive-dialer/software) - [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software) ## Alternatives 1. 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[LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "worth the money even for small companies" — 5.0/5 > **Kristopher** | *27 July 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: ease of use compared to other call center applications and chat plus it doesnt cost that much and start up companies can afford to use it as its pay as you go > > **Cons**: connection errors and quality issues from time to time as it can be slow but most of the time its fine > > its good and worth using to connect with your customers tho i would recommend you have a good stable internet first ----- ### "Amazon Connect Transformed Our Customer Service" — 4.0/5 > **Phumela** | *12 July 2025* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: what i can say is that they have a good service and their consultants are good listeners and deliverers > > **Cons**: I once had 1 day delay of my products but they made sure that they communicate and I understood because I have been using them I know their services. > > very easy to use and they offer quality customer service with well trained staff , I always recommend them ----- ### "Amazon connect review" — 3.0/5 > **Yollanda** | *4 July 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: customer service is always at par. few times when you dont get a reply within a space of 30mins from them > > **Cons**: the website looks like its overloaded. can take a long time to load especially if you are using a phone > > i guess i am learning when it comes to use but so far it has been an eye opening experience with great outcomes ----- ### "Good call center software" — 5.0/5 > **Verified Reviewer** | *18 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software. > > **Cons**: It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software. > > Overall I like this product, it provide the basic calling and chat system to our customer, and it is reliable. ----- ### "Flexible and reliable contact center solution with high communication quality." — 4.0/5 > **Clara** | *22 October 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Amazon connect is easy to integrate with AWS ecosystem, the learning curve is short and manageable, it has flexible call flows, and great testing options for QA validation. > > **Cons**: The UI can feel a bit complex for new users, and reporting dashboards could be more intuitive and customizable. > > My team find a smooth setup and a stable performance, and great scalability for managing and testing communication workflows. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.ae/software/1017140/amazon-connect?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1017140/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data