---
description: Get detailed information about RapportCMS usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: RapportCMS Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [RapportCMS](/software/1017078/rapportcms)

# RapportCMS

Canonical: https://www.capterra.ae/software/1017078/rapportcms

> SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses RapportCMS?

Unity4 caters to a broad spectrum of clients from 10 to 1000s of consultants.
Unity4 also excel in remote working solutions and advanced call routing for non-contact centre staff across AU and NZ.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Unity4

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Please contact Unity4 for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom

## Features

- Activity Dashboard
- Agent Interface
- Auto-Dialer
- Automated Routing
- Automatic Transcription
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Computer Telephony Integration
- Contact Management Software
- Customer Experience Management
- Customer Surveys
- Dashboard Software
- Employee Coaching Tools
- Event Triggered Actions
- Feedback Management
- IVR
- KPI Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- Quality Management Software
- Queue Management
- Recording
- Reporting/Analytics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations
- Voice Mail
- Workforce Management Software

## Integrations (4 total)

- Blackbaud CRM
- NetSuite
- Salesforce.org Nonprofit Cloud
- SugarCRM

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.ae/directory/33415/contact-center-quality-assurance/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)
- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Speech Analytics Software](https://www.capterra.ae/directory/32258/speech-analytics/software)

## Alternatives

1. [CXone Mpower](https://www.capterra.ae/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
2. [CloudTalk](https://www.capterra.ae/software/182004/cloudtalk) — 4.4/5 (268 reviews)
3. [Genesys Cloud CX](https://www.capterra.ae/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
4. [Five9](https://www.capterra.ae/software/132405/five9) — 4.2/5 (481 reviews)
5. [Talkdesk](https://www.capterra.ae/software/132852/talkdesk) — 4.5/5 (732 reviews)

## Reviews

### "Teleworker Contact Centre Platform" — 5.0/5

> **Matias** | *11 March 2022* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: I really like the fact that we don't need to host infrastructure onsite, besides it helped us to leverage internal reporting and monitoring over all client calls.
> 
> **Cons**: The scripts in Teleworker might be limited in some aspects to have customs layouts, but other that than it is a great product.
> 
> I believe RapportCMS is a great platform, it simplify administration, increased security and allow us to take control over the client's calls. I would strongly recommend RapportCMS as a contact centre solution.

-----

### "Tedirex - Rapport Review" — 5.0/5

> **Martin** | *7 February 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use,  the reporting capabilities.  Ability to cut and dice information.  Speed of reports.
> 
> **Cons**: We don't integrate the software into any other platform,  the functunality is fine for our use.
> 
> We are able to report on our clients campaigns in real time without relying on third party reports.  It means we can monitor the performance of the campaigns indepently allowing us to see and deal with any campaign issues before they become a problem.

## Links

- [View on Capterra](https://www.capterra.ae/software/1017078/rapportcms)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/234525/RapportCMS/> |
| en-AE | <https://www.capterra.ae/software/1017078/rapportcms> |
| en-AU | <https://www.capterra.com.au/software/1017078/rapportcms> |
| en-CA | <https://www.capterra.ca/software/1017078/rapportcms> |
| en-GB | <https://www.capterra.co.uk/software/1017078/rapportcms> |
| en-IE | <https://www.capterra.ie/software/1017078/rapportcms> |
| en-IL | <https://www.capterra.co.il/software/1017078/rapportcms> |
| en-IN | <https://www.capterra.in/software/1017078/rapportcms> |
| en-NZ | <https://www.capterra.co.nz/software/1017078/rapportcms> |
| en-SG | <https://www.capterra.com.sg/software/1017078/rapportcms> |
| en-ZA | <https://www.capterra.co.za/software/1017078/rapportcms> |

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