--- description: Get detailed information about DearDoc usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DearDoc Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/31085/patient-engagement/software) > [DearDoc](/software/1015907/deardoc) # DearDoc Canonical: https://www.capterra.ae/software/1015907/deardoc Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1015907/deardoc?page=2) > Provides health care providers with a suite of technology and marketing tools, allowing them to run their practices more efficiently. > > Verdict: Rated **4.2/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses DearDoc? SMB doctors, physicians and health and wellness practitioners. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 19 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: DearDoc ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling Software - Electronic Payments - HIPAA Compliant ## Category - [Patient Engagement Software](https://www.capterra.ae/directory/31085/patient-engagement/software) ## Alternatives 1. [Klara](https://www.capterra.ae/software/203066/klara) — 4.6/5 (212 reviews) 2. [DocVilla](https://www.capterra.ae/software/203619/docvilla) — 5.0/5 (74 reviews) 3. [Carepatron](https://www.capterra.ae/software/195467/care-patron) — 4.4/5 (858 reviews) 4. [Review Wave](https://www.capterra.ae/software/157424/review-wave) — 4.7/5 (70 reviews) 5. [CheckinAsyst](https://www.capterra.ae/software/1014841/checkinasyst) — 4.4/5 (47 reviews) ## Reviews ### "Great experience overall" — 5.0/5 > **Nicholas** | *15 July 2026* | Alternative Medicine | Recommendation rating: 9.0/10 > > **Pros**: \[sensitive content hidden\] has been great and he has helped me see my results and provided great insight. He was able to provide great information. > > **Cons**: There does not seem to be any cons at this time. The team has been super helpful and provided great insight. > > Very informative and helpful. The team over at Dear doc seems to be up to date on all the new tech that is coming out. ----- ### "dear doc and \[sensitive content hidden\]" — 5.0/5 > **Gloria** | *28 July 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: \[sensitive content hidden\] was great and helpful and gave me great metrics. useful in showing my SEO problems. He was full of facts and info. > > **Cons**: the webportal -i dont see a way to chat with customer service. it is too crowded for me, the end user--I am the client. > > excellent- really good for doctors. I would send to other docs. I have sent my colleagues to you all. ----- ### "Failed to Deliver Core EHR Integration — Do Not Sign Without Performance Guarantees" — 1.0/5 > **Jeff** | *21 May 2026* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: •Eventually responded after significant escalation and external pressure •Demonstrated willingness to negotiate but only on their terms > > **Cons**: •Critical failure on core deliverable: EHR scheduling integration promised and contracted for — still not functioning properly after 6+ months. •No responsiveness: Two-month communication blackout after contract signature. Multiple unanswered emails. •Accountability avoidance: When confronted, vendor’s response was “your agreement allows for NO outs.” Used contract language as a shield instead of taking responsibility for failing. •Lack of transparency: No status updates, no timeline, no written confirmation of commitments. •Customer-hostile contract structure: Agreement heavily favors vendor with no performance milestones, no exit clauses, and no accountability for delivery. > > We contracted with DearDoc for $10,164 annually to integrate their scheduling interface with our EHR and provide patient engagement services. The EHR integration was presented as a straightforward deliverable — core to the value proposition. Six months in, the integration still does not work properly. After signing, DearDoc went silent. No responses to emails. No status updates. No acknowledgment of our questions for two months. When we finally demanded answers, their response was contractual, not professional: “Your agreement allows for NO outs.” This is the vendor’s business model in action: collect payment upfront, fail to deliver on critical items, then cite contract language to prevent customers from leaving. The lack of responsiveness is not a service failure — it is intentional negligence covered by unfavorable contract terms. We have lost all trust with this company. ----- ### "Exceptional Support, but Mixed Product Results" — 4.0/5 > **Marc** | *30 July 2026* | Medical Practice | Recommendation rating: 2.0/10 > > **Pros**: \[sensitive content hidden\], my support representative, has been stellar. She is consistently quick to respond, communicates clearly, and takes the time to listen and understand my questions and concerns. Her service has absolutely been worthy of five stars. > > **Cons**: The product itself has not fully met the expectations established during the sales process. The AI has not performed as effectively or consistently as advertised, and we have not seen the level of SEO improvement we expected from the service. > > My experience has been mixed. \[sensitive content hidden\] has provided exceptional five-star support and has been one of the strongest aspects of working with DearDoc. However, based on the actual performance of the AI tools and the limited SEO gains we have experienced, I would rate the DearDoc product itself approximately three stars. I appreciate the quality of the customer service, but I would like to see the technology and measurable results better match what was represented. ----- ### "Helping Turn Website Visitors Into Real Appointments" — 5.0/5 > **Verified Reviewer** | *23 June 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The instant lead capture and automatic booking features work really well and help turn website visitors into actual appointments. The setup process was quick, easy to understand, and did not require much technical effort. > > **Cons**: Very minor initial tweaks were needed to fine tune a few niche responses and make them align better with our specific requirements. It was not a major issue and only required some adjustments during the early setup phase. Once everything was configured properly, the system performed consistently and did not require much ongoing maintenance or attention. > > The AI Smartchat engages site visitors right away with relevant answers about services and insurance, then books appointments directly into our calendar. We've added dozens of new patients monthly with almost no extra staff effort. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1015907/deardoc?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1015907/deardoc) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data