Who Uses Bold360?

Any business that wants to improve and automate customer service and deliver personalized, seamless customer experiences.

What Is Bold360?

Bold360 is the ultimate AI-powered engagement platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human.

Bold360 Details

Genesys

https://www.genesys.com/genesys-cloud

Founded 1990

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Bold360 pricing overview

Bold360 does not have a free version and does not offer a free trial. Bold360 paid version starts at $0.01.


Starting Price

$0.01

Free Version

No

Free Trial

No

Bold360 deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation

Bold360 Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Campaign Management Software
  • Chat/Messaging
  • Chatbot Software
  • Collaboration Tools
  • Communication Management
  • Content Management System (CMS) Software
  • Customer Segmentation
  • Customizable Branding
  • Data Capture and Transfer
  • Data Extraction Software
  • Data Import/Export
  • Data Storage Management
  • Data Visualization Software
  • Document Management Software
  • Drag & Drop
  • Engagement Tracking
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Machine Learning Software
  • Mobile App
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Natural Language Search
  • Performance Management
  • Performance Metrics
  • Predictive Analytics Software
  • Process/Workflow Automation
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition Software
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Workflow Management Software

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  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Contextual Guidance
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  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Drag & Drop
  • Email Management Software
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  • Feedback Management
  • For Developers
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture Software
  • Live Chat Software
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Performance Metrics
  • Pre-Configured Bot
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
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  • Speech Synthesis
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  • Churn Management
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  • Customizable Templates
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  • Commenting/Notes
  • Complaint Monitoring
  • Customer Database
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  • Customer Journey Mapping
  • Customer Segmentation
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  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
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  • NPS Survey Structure
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  • Process/Workflow Automation
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
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  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
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Bold360 Reviews

Read all reviews

Overall rating

4.3/5

Average score

Ease of Use 4.4
Customer Service Software 4.4
Features 4.2
Value for Money 4.6

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Share your experiences with other software buyers.

Write a Review!
Carl C.
Greeter
Information Technology & Services, 11-50 Employees
  • Overall Rating
    5 /5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 28/01/2018
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 28/01/2018
John C.
VP Sales and Marketing
Transportation/Trucking/Railroad, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 22/08/2018

"A decent solution for multi channel engagement"

Comments: It works, that is what it comes down to. There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that. They have a lot that could be improved upon and their developers in India and the Philipines are trying but aren't there yet.

Pros: Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger. There are other solutions out there that have been around longer, have a more put-together product that is easier to use, that are less expensive, but Bold360 gets the job done. The multi-channel ability was the biggest feature for me that made us choose them over one of the others in this arena.

Cons: Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there. Customer service is mostly overseas through chat and is difficult to reach lately even though they are a chat company. Pricing leaves a lot to be desired and be aware that the prices will continue to go up with each iteration of their software they introduce with new "features" as the slowly take away some of the most important ones without a word to customers.

  • Reviewer Source 
  • Reviewed on 22/08/2018
Tim B.
Director of Operations
Marketing & Advertising, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    2 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 09/01/2018

"Chat software that does it's job. Expect to pay for any extras."

Pros: Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents. Reporting that helps my team track our performance and where we can use improvement. The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

Cons: Features keep getting taken out of the software that we use on a daily basis. These features were then introduced in a new upgrade which of course costs more money. If you want to be able to use all of the features you need to pay for the highest package they have available and if you want to use other features you have to pay for those through other vendors like language translation services. The first line of customer support is in the Philippines where English is not the first language and they are not able to assist with technical questions. Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have. Salespeople who pressure you into buying upgrades whether you need them or not and within a certain time frame so they are able to make a monthly quota. Also, salespeople who are inattentive and send out mass emails instead of emailing clients personally.

  • Reviewer Source 
  • Reviewed on 09/01/2018
Verified Reviewer
Chief Technology Officer and Marketing Director
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/03/2018

"Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years"

Comments: Helped our company get Live Chat organized properly on our e-commerce site.

Pros: How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves. The customization is both on front end for customers to see such as the look and feel of your Chat popups and chat windows, logos, cretives and the call to action but also on the chat answering side. The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Cons: Bold Chat takes a little bit of time to setup but live support is always available 24/7. Being a hosted solution means that you have to rely on their servers which are fairly good. Not many cons here.

  • Reviewer Source 
  • Reviewed on 26/03/2018
Michael R.
Supervisor, Quality Assurance
Consumer Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    Unrated
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/08/2019

"Bold 360 gets it right"

Comments: We use Bold360 for Chat and Email and have been for some time. It was a nice upgrade over our last system. a least from a Quality Assurance Reviewers standpoint. Much more user friendly.

Pros: As a Quality Assurance team, Bold 360 makes it easy to quickly locate emails and chats for evaluation purposes. It gives us quick access to everything including the customer inquiry, any responses and all the details we need to properly execute our reviews.

Cons: Searching for chats can take some time, but that could be our bandwidth, or the volume of agents and chats within the system.

  • Reviewer Source 
  • Reviewed on 27/08/2019