--- description: Get detailed information about Hipporello Service Desk for Trello usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hipporello Service Desk for Trello Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Forms Automation Software](/directory/10023/forms-automation/software) > [Hipporello Service Desk for Trello](/software/1010843/hipporello) # Hipporello Service Desk for Trello Canonical: https://www.capterra.ae/software/1010843/hipporello Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1010843/hipporello?page=2) > Cloud-based service desk and help desk software designed to transform the way users manage customer inquiries and support requests. > > Verdict: Rated **4.8/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hipporello Service Desk for Trello? Hipporello Service Desk is designed for customer support teams, IT departments, product operations managers, non-profit organizations, event planners, and workflow strategists. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 20 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hipporello ## Commercial Context - **Starting Price**: $10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Collaboration Tools - Conditional Logic - Customer Database - Customer Support Software - Customizable Forms - Drag & Drop - Electronic Signature - Email Management Software - Forms Creation & Design - Forms Management - Inbox Management - Knowledge Base Management - Macros/Templated Responses - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Support Ticket Management - Surveys & Feedback - Task Management Software - Template Management - Workflow Automation - Workflow Management Software ## Integrations (1 total) - Trello ## Support Options - Email/Help Desk - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Forms Automation Software](https://www.capterra.ae/directory/10023/forms-automation/software) ## Related Categories - [Forms Automation Software](https://www.capterra.ae/directory/10023/forms-automation/software) - [Customer Support Software](https://www.capterra.ae/directory/32315/customer-support/software) - [Form Builder Software](https://www.capterra.ae/directory/33235/form-builder/software) - [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (751 reviews) 3. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Desk Manager](https://www.capterra.ae/software/173025/help-desk-software) — 4.8/5 (106 reviews) 5. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "Definitely recommend" — 5.0/5 > **Rowena** | *14 August 2024* | Human Resources Software | Recommendation rating: 10.0/10 > > **Pros**: So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello. > > **Cons**: Ummmm haven't found anything not to like. > > EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace. ----- ### "Easy set up and Great tool" — 5.0/5 > **Shara Rose** | *14 November 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Hipporello Service Desk for Trello is how seamlessly it integrates with Trello boards. It turns customer inquiries into organized Trello cards automatically, which makes tracking, responding, and managing tickets much easier without needing a separate platform. > > **Cons**: What I liked least was that some of the customization options felt limited, especially when trying to tailor forms and workflows to more complex processes. > > My overall experience with Hipporello Service Desk for Trello has been positive. It streamlined the way we manage support requests by organizing everything directly within Trello. While there were a few limitations in customization, the integration and workflow improvements were valuable. ----- ### "A Reliable Service Desk Solution for Organized Workflows" — 5.0/5 > **Verified Reviewer** | *22 January 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place. > > **Cons**: While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners. > > Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time. ----- ### "Hipporello Service Desk Review" — 5.0/5 > **Aariful Shahid** | *22 October 2024* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Their automations features are handy and easy to use and saves a lot of time. > > **Cons**: They charge cost based on the members of Trello present. But not all the members of Trello are directly involved with the backend/Hipporello. So if there is any option for assigning roles. So that only those certain members will be charged for using Hipporello not all the other members present in Trello. > > Hipporello Support team is really helpful. I have been taking help from agent "Mustafa" and it was a very helpful experience. ----- ### "Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️" — 5.0/5 > **Josh** | *22 February 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team. > > **Cons**: In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution. > > I can't say enough good things about \[sensitive content hidden\] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1010843/hipporello?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1010843/hipporello) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data