--- description: Get detailed information about SMART Service Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SMART Service Desk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) # SMART Service Desk Canonical: https://www.capterra.ae/software/100670/smart-service-desk-itsm Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/100670/smart-service-desk-itsm?page=2) > Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001 > > Verdict: Rated **4.7/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SMART Service Desk? Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 31 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SMART Service Desk - **Founded**: 2012 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: User based pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Escalation - Asset Tracking Software - Automated Routing - Configuration Management - Contract/License Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) ## Alternatives 1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [SysAid](https://www.capterra.ae/software/107225/sysaid) — 4.5/5 (511 reviews) 4. [Caspio](https://www.capterra.ae/software/137206/caspio) — 4.6/5 (249 reviews) 5. [BOSSDesk](https://www.capterra.ae/software/144825/boss-solutions) — 4.6/5 (139 reviews) ## Reviews ### "Excellent Service Management Software Suitable for IT, HR and Operations Support" — 5.0/5 > **Salma** | *4 October 2016* | Civil Engineering | Recommendation rating: 9.0/10 > > **Pros**: Easy of use > > **Cons**: We are waiting for SMART Service Desk to release that application on Oracle Platform, Oracle RDBS is our enterprise database platform, and we prefer to have SMART HelpDesk also on Oracle. Vendor has promised to deliver in Q1 2017 > > We have been using cloud instance of SMART Service Desk for Managing IT and Non IT Incidents and Service Requests for more than 2 years. We have not hesitation to recommend it. As we could not afford servicenow or remedy, we went with SMART Service Desk, for their best price performance ratio. ----- ### "Best value for ITSM software" — 5.0/5 > **Dikhi** | *23 November 2020* | Mining & Metals | Recommendation rating: 9.0/10 > > **Pros**: Cost, flexible service catalog, full-feature > > **Cons**: A nice-to-have self asset review would be important for my requirement. There is alternate approach to fulfill this approach. ----- ### "We have been using SSD from last 1.5 years. Its been good but we are not fully using the features." — 3.0/5 > **Rashmi** | *26 September 2016* > > Our technical support process is complicated hence the tool to support the work is bit complex as well. In whole customizing it to our requirement is the challenge. Few features are yet to work on like auto reporting for which I am still working with vendor. SLA is not properly configured. Without these basic feature Service desk tool is hard to review. I appreciate SSD team support to bring back the feature when we lost it in the Q1. Its our fault I agree. We have together worked for its betterment and we are still working for its successful usage internally. Looking forward to make this a better tool to log all our incidents, SR and change request and track it to meet the SLA. ----- ### "Maintenance Service Request & Resolving" — 5.0/5 > **Amelita** | *4 June 2017* | Primary/Secondary Education | Recommendation rating: 10.0/10 > > **Pros**: Useful, accessible can be used anywhere as long as you have an internet connection. Options not complicated it's easy to understand so it's easy to create and monitor the service request. It saves time in reporting concern because of no need to talk to maintenance personnel personally. It shows also how/what the maintenance personnel works. The concerns were properly reported and monitored so it was also properly documented and can check the history of the concern. It can generate reports in so many ways. > > **Cons**: Their is no option or category how it was resolved. The time \& date is not synchronize to the place of the user. > > This is very useful in creating, monitoring, reporting and resolving service request. I suggest that they should develop more option about how it was resolved and also include it a report that can be generated. ----- ### "Great value for organizations looking for Digital Transformation of IT and HR Departments" — 5.0/5 > **Sethi** | *11 November 2016* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy of use > > **Cons**: None i came across, I required some special features, SMART Service Desk Global Support team was able to customize it in just 3 days. > > From the first time I used SMART Service Desk, I was surprised at just how simplicity and ease of use. I am not a programmer and I was able to setup for my Service Desk for in hours. It has code less form creation feature, which lets you create e-forms, which are of great value for organizations looking for Digital Transformation of IT and HR Departments. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/100670/smart-service-desk-itsm?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/100670/smart-service-desk-itsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data