--- description: Get detailed information about Lightning Step usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lightning Step Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Substance Abuse EMR Software](/directory/32708/substance-abuse-emr/software) > [Lightning Step](/software/1004940/lightning-step-suite) # Lightning Step Canonical: https://www.capterra.ae/software/1004940/lightning-step-suite Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1004940/lightning-step-suite?page=2) > An all-in-one CRM, EMR/EHR, RCM, and telehealth solution for behavioral health and addiction treatment centers. > > Verdict: Rated **4.4/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Lightning Step? Behavioral Health \& Addiction Treatment Centers Of All Sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 15 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightning Step Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Canada, Mexico, United States ## Features - Appointment Scheduling Software - Charting - Clinic Interoperability - Coding Assistance - Decision Support Software - Denial Management - Document Management Software - E-Prescribing - EMR/EHR - HIPAA Compliant - Insurance Eligibility Verification - Medical Billing Software - Reporting & Statistics - Revenue Management Software - Workflow Management Software ## Integrations (3 total) - CTM - Twilio - Waystar ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [Substance Abuse EMR Software](https://www.capterra.ae/directory/32708/substance-abuse-emr/software) ## Related Categories - [Substance Abuse EMR Software](https://www.capterra.ae/directory/32708/substance-abuse-emr/software) - [Electronic Medical Records Software](https://www.capterra.ae/directory/20028/electronic-medical-records/software) - [Revenue Cycle Management Software](https://www.capterra.ae/directory/32275/revenue-cycle-management/software) - [Mental Health Software](https://www.capterra.ae/directory/30217/mental-health/software) ## Alternatives 1. [Carepatron](https://www.capterra.ae/software/195467/care-patron) — 4.4/5 (843 reviews) 2. [EHR YOUR WAY](https://www.capterra.ae/software/118789/ehr-your-way) — 4.9/5 (527 reviews) 3. [TheraNest](https://www.capterra.ae/software/130400/theranest-mental-health) — 4.4/5 (1029 reviews) 4. [Alleva](https://www.capterra.ae/software/180899/alleva) — 4.5/5 (282 reviews) 5. [SimplePractice](https://www.capterra.ae/software/130710/simplepractice) — 4.6/5 (2822 reviews) ## Reviews ### "Modern looking and easy to use EMR" — 5.0/5 > **Cameron** | *18 October 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all. > > **Cons**: There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions. > > I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation. ----- ### "Refreshing to see EHR innovation" — 5.0/5 > **Marty** | *10 July 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: How quickly they bring solutions to our day-to-day problems. They have really focused on innovating. > > **Cons**: With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all. > > They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points. ----- ### "Huge Disappointment. Do not recommend." — 2.0/5 > **Innis** | *6 February 2026* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. > > **Cons**: Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. > > We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. ----- ### "Best Behavioral Health EMR\!" — 5.0/5 > **Mary** | *21 January 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings. > > **Cons**: I love everything about them. They provide the most value at the best price. > > I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us. ----- ### "Run, Don't Walk, Away from this Product" — 1.0/5 > **Nora** | *18 December 2024* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: There is very little to recommend LightningStep. The user interface is clunky, the server is slow, the customer service is appalling and the term is 36 months for this faulty product. > > **Cons**: 1) Implementation. Major aspects of billing and calendar configuration were left unaddressed. This led to charges not dropping and customers not getting reminders, costing our company thousands in missed appointments and a mess in the billing department. 2) Customer support was so slow that we received resolutation at times WEEKS after the initial complaint. 3) The telehealth feature was a total mess. After we said we didn't want it, we were still charged for it. > > I have profound buyer's remorse. LightningStep has left my entire staff angry at me for making such a bad choice in EMR. They do not live up to their promises and the problems with this software will cost you a huge amount of money. Pay a little more for a better EHR. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1004940/lightning-step-suite?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1004940/lightning-step-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data