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iCIMS Talent Cloud Reviews

About iCIMS Talent Cloud

The iCIMS Applicant Tracking System empowers you to improve candidate experience, streamline HR processes, and hire the right people.

Learn more about iCIMS Talent Cloud

Pros:

The applicant tracking system is the most valuable to me in my day to day job. Icims does a great job of tracking resource from start to finish as for onboarding.

Cons:

Inability of workflows to work with each other. Limitations regarding employee referrals.

iCIMS Talent Cloud ratings

Average score

Ease of Use
4.1
Customer Service
4.4
Features
4.1
Value for Money
4.1

Likelihood to recommend

8.0/10

iCIMS Talent Cloud has an overall rating of 4.3 out 5 stars based on 831 user reviews on Capterra.

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Filter reviews (831)

Samuel
Samuel
Data Analyst in Kenya
Verified LinkedIn User
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

iCIMS Talent Cloud Review

5.0 2 years ago

Comments: One of the best tools for streamlining the job application process is iCIMS Talent Cloud. I wholeheartedly endorse it.

Pros:

It enables a satisfying hiring process from start to finish for the candidates.

Cons:

I wish the ICIMS design was more eye-catching. It has a rather simple appearance when compared to the other recruitment tools I currently use.

Jason
Recruiter in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Why Recruiters love iCIMS Talent Cloud

5.0 2 years ago

Comments: Customizable workflows: iCIMS offers customizable workflows and approvals, allowing organizations to tailor the recruitment process to their specific needs.Improved efficiency: The platform automates many manual tasks, such as resume parsing, and eliminates the need for manual data entry, which saves time and reduces errors.Reporting and analytics: iCIMS provides detailed reports and analytics on recruitment metrics, enabling organizations to make data-driven decisions about their hiring process.Integration with other systems: iCIMS integrates with a range of other systems, such as applicant tracking systems, HR information systems, and candidate relationship management systems.Mobile accessibility: iCIMS Talent Cloud is mobile-friendly, allowing recruiters and hiring managers to access the platform from anywhere, at any time.

Pros:

iCIMS Talent Cloud is a cloud-based recruitment platform that offers several benefits, including:Scalability: iCIMS can handle large volumes of job postings, resumes, and candidate data.User-friendly interface: The platform has a user-friendly interface that makes it easy for recruiters and hiring managers to use.

Cons:

Like any technology, iCIMS Talent Cloud has its own set of drawbacks or limitations, including:Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time-consuming, requiring technical expertise and resources.User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are used to traditional recruitment methods.Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform to be inflexible and unable to meet their specific needs.Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface to be confusing or difficult to navigate, especially if they are not familiar with cloud-based recruitment platforms.

Mike
Career Counselor in US
Writing & Editing, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

iCIMS works fine, but is clunky

3.0 last year

Pros:

Search features, email and text message integration, pipeline movement management (moving candidates from applicant through offer/reject)

Cons:

Limited attachments for candidate application/profile (couldn't add more than 3 documents); on the candidate status part, there's no confirmation, so once you click on a status (like phone screen or interview), it automatically changes. Clunky interface

Rita
HR Information Analyst in US
Hospitality, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Basic Review

5.0 5 years ago

Comments: several integrations - more efficiencies in managing candidates and jobs. the system has grown with us since 2010 and we continue to add

Pros:

Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set.

Cons:

a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice

iCIMS Response

5 years ago

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

Jacob
Store Manager in US
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A software that I will celebrate forever.

5.0 last year

Comments: Try this software. It is easy to use and very flexible for customization. Nice.

Pros:

It is my pleasure to talk about this software. It has kept everything on the reach from anywhere, anytime. It's management skills is satisfying and commendable. It is very easy to use and passionately designed to give control and power. Try it.

Cons:

Really cool and responsible. iCIMS Talent Cloud is perfect. It delivers excellently well. Very flexible and versatile. Am glad.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Very robust system

3.0 5 years ago

Comments: Overall, I would not recommend this applicant tracking system. It's very overwhelming and difficult to navigate. It's also very difficult to see where candidates are at in the process.

Pros:

The software is very robust. There are endless amounts of reports that you can run from iCIMS and there's a lot of features within a candidate profile. I really enjoy using the Dashboard as you're able to pull so much information.

Cons:

This software is sometimes very overwhelming. It takes so many clicks to get to a candidate's profile and there are an overwhelming amount of features within a candidate's profile. It is also very difficult to figure out how to run reports and pull information you're wanting to see.

Anthony
TA Recruiter in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

iCims Talent Cloud

5.0 11 months ago

Comments: It was a great experience, nothing negative to say

Pros:

Liked its searchable options it was easy to use

Cons:

I don't think our feature supported video recording for interviews.

Weronika
Manager in Poland
Furniture, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

iCIMS Talent Cloud

5.0 2 years ago

Comments: My experience with iCIMS Talent Cloud has been positive, as it provided a comprehensive and user-friendly solution for managing the recruitment process. While there were limitations in customization and reporting, it greatly facilitated our talent acquisition efforts and improved our overall hiring efficiency.

Pros:

One aspect I liked most about iCIMS Talent Cloud was its comprehensive suite of talent acquisition tools, which facilitated end-to-end recruitment processes. The platform's robust applicant tracking system and intuitive user interface made it easy to manage job postings, track candidate progress, and collaborate with hiring teams effectively.

Cons:

One drawback I experienced with iCIMS Talent Cloud was the limited flexibility in customization options for certain aspects of the platform, such as the candidate portal or application forms. Additionally, the reporting and analytics features could have been more advanced, providing deeper insights into recruitment metrics and trends.

Kevin
Director of Resourcing in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Works well if you have someone who knows what they are doing

4.0 2 years ago

Comments: iCIMS was a ever long continuous improvement project that needed constant attention. We paid an implementer to set it up and he did, but there was much left that needed to be changed. I spent endless hours on iCIMS support (who are very good) to make sure our ATS was functioning properly.

Pros:

The customization of iCIMS is undeniable. You can create all sorts of reports and integrate it with pretty much anything.

Cons:

You really have to know what you're doing in the system to get the most out of it. An iCIMS admin on staff is almost a necessity.

Temple
Owner in US
Automotive, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Good Program for the most part....

4.0 last year

Comments: Simple on some things.....complicated on others no in between.

Pros:

The vast database of candidates for hire!

Cons:

Alot of data usage mobile wise if using your phone!

Tiffany
Owner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

iCIMS for Recruiting

4.0 2 years ago

Pros:

It’s very helpful to be able to search candidates in a specific way and iCIMS does a good job facilitating that

Cons:

Some features are outdated however I have seen favorable updates recently

Amara
Technical Sourcing Recruiter in Canada
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Sourcing on iCIMS

5.0 2 years ago

Pros:

iCIMS gives you the opportunity to boolean search into the database and with that you can efficiently utilize the large pool of candidates that seat there for months.

Cons:

No con at the moment. iCIMS is perfect, especially for a large organization

Jody
Director of Nursing in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Icims for hiring

5.0 3 years ago

Comments: Overall I would recommend this product. Some of the tabs are less intuitive but it certainly meets the needs of my department.

Pros:

I’d like that the software sends me timely emails with Updates regarding each applicant. The emails go from the recruiter to myself and then also to the applicant when appropriate.

Cons:

I am off and on the go and have not found a mobile application for this. Hiring managers need to have the flexibility to utilize their smart phone for on the go hiring and résumé review.

Vicki
Vicki
Director of Administration in US
Verified LinkedIn User
Human Resources Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

iCIMS Saves Time & Money

5.0 4 years ago

Comments: Our overall experience is very positive. We love the configurability of the product so that we can make it unique for our business model. Their support team is fantastic.

Pros:

Before we starting using the iCIMS applicant tracking system, we were doing everything by hand. Reports included. Our candidates were annoyed because we had no way to maintain a profile with their information, and so they would have to send us a resume and fill out an application every time they applied for one of the positions for which we were sourcing. Everything was laboriously saved in a Dropbox folder for our clients. Now everything is automated, our client have candidate materials at their fingertips, and we are far more efficient,

Cons:

The learning curve to get up and running if you have not used an applicant tracking software is pretty steep. Anyone on your integration team needs to be able to devote a large amount of time to work with the iCIMS team to get everything set up. And the resume parsing is not the best.

Vicky
Vicky
Senior Recruiter in US
Packaging & Containers, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

I love iCIMS Recruit!

5.0 5 years ago

Comments: We use iCIMS for all our recruiting needs and created a customized way to route consultants through the platform that does not disrupt the recruiters and provides accessibility to managers who hire their own consultants -- thanks to the support staff!

Pros:

I love the customization capabilities that enable us to move candidates through the recruiting process, communicate with candidates and hiring managers, integrate our background check process, report metrics, and create guides, include attachments and links to our hiring assessments ... and the support is second to none!

Cons:

I like the bi-directional email address string least. Candidates often comment on how it looks like Spam. I would love to see the email address appear without the additional clutter.

iCIMS Response

5 years ago

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

Verified Reviewer
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Not User Friendly

3.0 6 years ago

Comments: I have not had a good experience with iCIMS Recruit. I had to teach myself how to use it, I've spent countless hours on the line with customer support trying to get the system to do normal things and it cannot be done in this system (simple scheduling, assigning onboarding tasks - I realize that's not Recruit but whatever, sourcing out of the system is a mess - I could keep going)....I thought adding Connect would be better but it's not, so I plan to get rid of this ASAP - pay the fee to get out of it and get another system. The ONE thing I can say is the customer support team is very nice and they TRY to help as best they can. But most things cannot be done - and if they can, it's never just an A-to-B fix...it's a work-around to go from A-F-D-X-R-Z-B.

Pros:

It is a place to store candidate information.

Cons:

Its UI/UX is clunky, you have to configure your own dashboards (I didn't know I worked at iCIMS but, after a few days on the line with customer care, I feel like I should be getting paid), the scheduling feature is a nightmare, sourcing out of the system is a nightmare (I don't even bother), there's a "person", "candidate," and "manager" profile - ALL for the SAME individual. Why? Why can't you just have one person and they are either a candidate for a role or they're not? I've worked with so many other Applicant Tracking Systems and this was never an issue or even a "thing." Everything is "a la carte" - other ATS's such as Lever or Greenhouse are much easier to use, have built in functionalities that you'd otherwise have to pay extra for an API connector to have said functionality, and - wait for it - already have dashboards in place that make sense for most organizations - and will CUSTOMIZE IT FOR YOU - no questions asked!!

Jared
Jared
Senior HRIS Manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great ATS at a Great Value

5.0 6 years ago

Comments: I came from a Taleo environment, so I thought that iCIMS would have fewer features, but I have been extremely pleased with the feature set that iCIMS provides and the customer service is some of the best in the business. Their representatives are knowledgeable and have always answered my question and explained items in a clear and concise manner. I would highly recommend iCIMS to anyone who is looking for an ATS.

Pros:

I like the great customer service to help me with all of my configuration needs. I like that it has all of the capabilities and integrations that are easy to setup and get working. I like the annual review of the system and the helpful advice iCIMS provides to improve the system.

Cons:

I don't like that their is no auto progression. Auto progression is extremely helpful around key statuses.

iCIMS Response

6 years ago

Thank you for the awesome review, Jared! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you and your organization.

Jose
Jose
Recruiter in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Modern Recruitment Communication

5.0 6 years ago

Comments: TextRecruits customer service is outstanding and the user design is easy! You can organize candidates by job titles and campaigns. An app can be downloaded to your smart device to allow for communication with candidates as needed. We have been able to successfully set up large hiring campaigns and keep candidates updated on where they are in the hiring process. We also use it for orientation and interview reminders by scheduling text to be sent out prior. Overall it has been an important tool to add to our recruiting tool box.

Pros:

It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns.

Cons:

I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet.

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Good hiring software

4.0 6 years ago

Comments: Overall, iCIMS has been a great help with our hiring process. We're able to easily invite applicants to interviews and schedule them without overlap. It's made our whole process so efficient!

Pros:

- Easy to organize applicants into different categories, based on where they are in the hiring process - Great option to list multiple interview times for multiple people to schedule simultaneously (without overlap) - Can send emails directly from iCIMS and create templates for ease of use

Cons:

- The landing page is a little clunky when there are multiple open positions at once - We've had issues with default time zones with some users, which has been challenging to schedule interviews when someone doesn't know their iCIMS account is set to a different time zone

iCIMS Response

6 years ago

Thank you for the awesome review!

Vicky
Vicky
Senior Recruiter in US
Verified LinkedIn User
Packaging & Containers, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

iCIMS Recruit Review

5.0 6 years ago

Comments: iCIMS Recruit solves our Talent business problem by enabling us to quickly and easily post jobs to our sites and move candidates to jobs as well as perform its core function of maintaining a robust database of candidates.

Pros:

I am a complete iCIMS fan on all fronts! iCIMS allows me to perform my job and maintain order with candidate flow, statuses, and I am currently creating a platform for hiring managers to manage consultants, including an automated iForm for the statement of work.

Cons:

The Connect Talent Pools are evolving but they do not provide the full flexibility of Recruit. I am still gettting used to them but the fact I can create Talent Pools to refer to easily is very attractive.

Mike
Mike
Sr. Talent Acquisition Partner in US
Verified LinkedIn User
, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent company, product and experience.

5.0 7 years ago

Comments: Excellent performance, support and results from using this product in out Talent Acquisition process. We get results.

Pros:

I have lots of experience with recruiting platforms, both corporate and staffing environments. I love the ease of use, great functionality and it is highly configurable. The workflow components make it easy to scale a good process for efficiency and results.

Cons:

I have used over 10 different ATS tools in my career and been part of implementing them all. With that said, there are none that are "perfect". This one is the closest. The calendaring/scheduling function is a bit clunky and needs more functionality especially self service.

Verified Reviewer
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

iCIMS has been the most customizable ATS i've used

4.0 7 years ago

Comments: I got my start in HR analytics.

Pros:

Reporting and dashboard Customization is best in class Reporting Speed, output, and scheduling are excellent Customer Service team will rarely ever give up regardless of task difficulty

Cons:

Lack of advanced filtering/reporting options A funnel feature Graphic dashboard option should be customizable Should be able to merge search results. (if i use a person search based on a recruiter workflow criteria, i get too many duplicates with recruiting search) More flexible any/all search conditions Easier to search recruiting workflow history Safe merging person profiles

Verified Reviewer
Verified LinkedIn User
Construction Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

iCIMS is a great product

5.0 6 years ago

Pros:

We interviewed a lot of software companies when we chose iCIMS so many years ago. It was certainly the right decision, and we have not regretted it. iCIMS is user-friendly, visually appealing, and intuitive to use.

Cons:

No ATS is perfect. There are a few features that I'd like to see iCIMS have that they don't YET. But over the years, we've asked for things and offered ideas, and they truly listen. The features that aren't available yet, I'm hopeful will come soon.

iCIMS Response

6 years ago

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

Suzanne
HR Manager in US
Architecture & Planning, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Intuitive and to Easy to Use

5.0 6 years ago

Comments: Overall this program has significantly simplified our process of screening candidates and moving them through the hiring process, which continues to improve as we learn the system. Customer service is excellent. Implementation went pretty smoothly, but if you are connecting to your HRIS, that adds a complicating layer depending on the vendor. I am happy with the product 15 months post implementation.

Pros:

iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users.

Cons:

The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out.

iCIMS Response

6 years ago

Thank you for the awesome review, Suzanne!

Edith
Edith
Corporate Recruiter
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

CAME BACK TO ICIMS

5.0 9 years ago

Comments: Our HR department used ICIMS for a year and raved about it. Then our company moved to an "all in one" package to connect the functions between billing, payroll, HR and more. During this 2 year period HR simply had a data base of applicants .... not a recruiting tool. We came back to ICIMS specifically for it's ability to match our varied hiring flows, customize requisitions for each facility, hiring manager access, and the ability to capture metrics.

Pros:

- Truly customizable - Easy set up process - after a few ATS we knew exactly what we wanted - Clean visuals - Intuitive design - easy for new Hiring Manager to learn - Catches duplicate applicants - Search and reporting options are vast! Not limited to a few canned reports. - Ability to capture hiring expenses - Nice addition of Connect to capture passive applicants - Nice integration with Job Target to push our jobs out to job boards - Responsive Help Desk Team - Multiple learning tools (printed guides, videos, web conferences) - Reasonable price - we had been paying more for less functionality and consistent performance problems.

Cons:

NO CONS With this system we have all the basics... plus areas to grow!