--- description: Get detailed information about CiviCRM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CiviCRM Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Fundraising Software](/directory/20047/fundraising/software) > [CiviCRM](/software/79192/civicrm) # CiviCRM Canonical: https://www.capterra.ae/software/79192/civicrm Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/79192/civicrm?page=2) > Comprehensive and powerful open source CRM for nonprofits and civic organizations. Easy to use, customize and extend. > > Verdict: Rated **3.9/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CiviCRM? Nonprofits, NGOs, associations, civic sector organizations, mission-based organizations, event management, political and campaigning groups. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 41 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support Software | 3.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CiviCRM - **Founded**: 2005 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: the basic plan is $10, the standard is $25, and the pro plan is $50 a month, with each one sequentially suited for larger organizations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Bulgarian, Chinese, Croatian, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - Activity Dashboard - Alumni Management Software - CRM Software - Campaign Management Software - Communication Management - Contact Database - Contact Management Software - Data Import/Export - Document Storage - Donor Management - Dues Management - Electronic Payments - Email Management Software - Email Marketing Software - Event Management Software - Forms Management - Fundraising Management - Grant Management Software - Interaction Tracking - Member Communication - Member Database - Member Directory - Member Portal - Membership Management Software - Membership Renewals - Mobile Giving - Online Payments - Payment Processing Software - Pledge Management - Recurring Giving - Registration Management - Reminders - Reporting & Statistics - Reporting/Analytics - Segmentation - Self Service Portal - Task Management Software - Ticketing Software - Volunteer Management Software - Workflow Management Software ## Integrations (4 total) - PayPal - Stripe - authorize.net - iATS ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Fundraising Software](https://www.capterra.ae/directory/20047/fundraising/software) ## Related Categories - [Fundraising Software](https://www.capterra.ae/directory/20047/fundraising/software) - [Political Campaign Software](https://www.capterra.ae/directory/30221/political-campaign/software) - [Volunteer Management Software](https://www.capterra.ae/directory/10044/volunteer-management/software) - [Grant Management Software](https://www.capterra.ae/directory/30567/grant-management/software) - [Advocacy Software](https://www.capterra.ae/directory/30956/advocacy/software) ## Alternatives 1. [DonorPerfect](https://www.capterra.ae/software/2698/donorperfect-fundraising-software) — 4.5/5 (1384 reviews) 2. [Givebutter](https://www.capterra.ae/software/172048/givebutter) — 4.8/5 (871 reviews) 3. [Neon CRM](https://www.capterra.ae/software/102088/neoncrm) — 4.3/5 (613 reviews) 4. [Bloomerang](https://www.capterra.ae/software/131207/bloomerang) — 4.7/5 (1287 reviews) 5. [Bonterra Network for Good](https://www.capterra.ae/software/111128/bonterra-guided-fundraising) — 4.6/5 (936 reviews) ## Reviews ### "CiviCRM Software" — 4.0/5 > **Sandra** | *6 May 2025* | Airlines/Aviation | Recommendation rating: 8.0/10 > > **Pros**: CiviCRM is a very sophistiacted product with almost everything you could need for storing client data, creating and selling tickets to events, mailings and membership details. The invoicing facility is also very good. > > **Cons**: There's a lot in there so you have to learn it a bit at a time and you do need some expertise as back up if you're unsure of things. > > Overall we're very pleased with CiviCRM - we're a not for profit and we've used the software for around 10 years. ----- ### "DO NOT USE THIS CRM" — 1.0/5 > **John** | *8 May 2025* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: What we liked most is that the CRM was free. Beyond that I would not recommend this CRM to anyone. > > **Cons**: It is archaic, broke all the time, and lack many modern features that other CRMs had. > > It was an headache. The CRM would constant break and we would have to get outside support to fix. The constant issues was costing us donors and volunteers. When we needed to pull reports, the data it pulled was always incorrect. If I could give negative star, I would. ----- ### "Not suitable for small not-for-profits" — 3.0/5 > **Graham and Christine** | *12 December 2024* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: I love that CiviCRM is an open-source community project aiming to assist not-for-profit community groups. Becoming part of this project is a great way for coders and IT professionals to give back to their communities across the world. When it is set up and fully funcitioning, the software offers everything that a not-for-profie organisation needs to recruit and manage volunteers, to organise events and to fund-raise. > > **Cons**: The software is more complex than the needs of a small group with few volunteers. Although open-source, the set, up, running and maintenance of the software is not cheap. It is not accessible for a small organisation without IT support or the budget to outsource. Even with IT support, organisations need to spend significant effort to train staff in the use of the platform. This can be an additional financial cost. > > I recently set up civiCRM on a wordpress site as my contribution for a small not-for-profit in my small remote town. My experience was that (free) on-line support for set up and use of the software was scant and mostly out-of-date. The civi written instructions assume detailed IT knowledge. Although I did manage to set up civi on a hosted-site and it was functioning well, I decided not to procede with it for my group. It seems that the software is prone to "glitches" that can become time-comsuming to troubleshoot. In the end, the software maintemance was beyond our group's technical and financial resources. ----- ### "Unusable product. Don't do it." — 1.0/5 > **Bethany** | *14 October 2024* | Fund-Raising | Recommendation rating: 0.0/10 > > **Pros**: This CRM has lots of capabilities, but honestly none I particularly like. No features are better than any other CRM I've used. > > **Cons**: I genuinely dislike just about everything about this product--the UX and UI are awful. There is a completely unreasonable expectation that users will have time and expertise for extremely complicated customizations and processes. There are frequent errors that render the system unusable and are often unfixed for weeks. Do not choose this product. > > This is an absolutely awful product. Its not worth considering. If you're looking at it, I recommend looking at products former CiviCRM users have switched to\! ----- ### "Our go-to for Associations and others" — 5.0/5 > **Jonathan** | *20 May 2016* | Internet > > **Pros**: Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites. > > **Cons**: It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training. > > CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox. It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events. CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause. We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/79192/civicrm?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/79192/civicrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data