17 years helping Emirati businesses
choose better software
About Gofrugal
ERP made easy for Retail, Restaurant, Distribution & Enterprise businesses on the digital path helping them stay competitive
Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.
This creating a lot of financial trouble for us.
Filter reviews (199)
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Filter reviews (199)
User Friendly Software
Pros:
User friendly. Cloud-based. Suitable for any size of Retail Business.
Cons:
while viewing the report you must define specific data otherwise it will take a long time to generate.
Zoho Response
4 years ago
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Best software for retail
Comments: User friendly , fast working and easy learn and best to train any one
Pros:
Billing easy to do , inventory management is very good and User friendly
Cons:
Gosecure due to multi data- base so I am unable to use
Poor After sales support
Pros:
Minimal design fast billing Nothing more than this
Cons:
Lot of cons, majorly the customer support team and their responsiveness when a major issue is there. The developers are still trainees
Alternatives Considered: VasyERP
Reasons for Choosing Gofrugal: Sales teams gave a fancy description of the product.
Switched From: Zopper Retail
Reasons for Switching to Gofrugal: Their promise, which they dint fulfil.
My Review
Comments: Superb!
Pros:
It is a very simple software to operate. Very user friendly.
Cons:
Customer support over chat can be challenging at times
Value for money.
Pros:
Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.
Cons:
There are few requirements not available at moment but those can be customised and feature request can be raised for that.
Alternatives Considered: MARG ERP 9+
Reasons for Choosing Gofrugal: For new possibilities
Reasons for Switching to Gofrugal: Assurance by the partner godelight about the product was satisfactory.
Zoho Response
4 years ago
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range
Comments:
My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.
Pros:
1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.
Cons:
1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"
Alternatives Considered: QuickBooks Desktop and TallyPrime
Reasons for Switching to Gofrugal: Features and Pricing
Zoho Response
4 years ago
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
RESTAURANT POS -RPOS6.5 REVIEW
Comments: It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.
Pros:
The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App. I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this. Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.
Cons:
The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.
Representng GoFrugal in Kenya and other African Countries as implementing Partners
Pros:
GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR The most impressive part of this software is there is always newer innovations, ease of use and user friendly. We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need
Cons:
Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team
Best Software for Reatil
Comments: Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet
Pros:
Support and Upto date Software Update as Per best in industry standard
Cons:
Report designer should be added in product. It will allow us to design report as per customer required format
Zoho Response
4 years ago
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Best software of market
Comments: I am using from a long time and it is best software.
Pros:
User friendly , fast working and easy learn,
Cons:
Account easy is so tuff to use and it is not same as software
GoFrugal
Comments: If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery
Pros:
Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports
Cons:
Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports
Zoho Response
4 years ago
Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared.
Mixed Feeling
Comments: Overall experience with Gofrugal has been satisfactory.
Pros:
Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available
Cons:
The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.
Zoho Response
4 years ago
Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.
Good
Comments:
Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems
Pros:
Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management
Cons:
Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading
Zoho Response
4 years ago
Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.
More than a decade of Quality and Assurance
Pros:
I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.
Cons:
The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.
Zoho Response
4 years ago
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Feedback
Comments: I am happy with the investment made on GOFRUGAL Software
Pros:
Ease of doing transactions and Customer support is extremely good!
Cons:
Nothing in Particular . Over all experience is good and encouraging
Alternatives Considered: Petpooja
Reasons for Choosing Gofrugal: Due to very poor customer support
Switched From: SaralPOS
Reasons for Switching to Gofrugal: Better customer support and ease of working
Best software without support
Comments: Developed best software but unfortunately without proper support system.
Pros:
Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,
Cons:
Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.
Zoho Response
4 years ago
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
A complete data management package.
Pros:
Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.
Cons:
No cons find yet. (within an experience of 2 years.)
Zoho Response
4 years ago
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
The front runner
Comments: Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.
Pros:
Easy to use, understanding the application and 15 years of addiction
Cons:
No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.
Zoho Response
4 years ago
Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.
REVIEW FROM NEELKAMAL
Comments: ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG
Pros:
CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED
Cons:
INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE
Zoho Response
4 years ago
We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.
Gofrugal features are very easy to use and can using instantly without training
Comments: We are really very happy with the service and the features
Pros:
Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.
Cons:
Nothing major as we are serviced with all the required features
RPOS review
Comments: its good and easy to use
Pros:
Its easy to use. easily understandable. User friendly.
Cons:
There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers
Zoho Response
4 years ago
Dear Medha Joshi, Thank you for the review. We will definitely look into your feedback and add the self-help videos on the missing modules. Also we will plan for webinars in the upcoming weeks.
Good software, but lacks customization & prompt solving of issues
Comments: Good. But can be far better.
Pros:
It has good reports, integration with business functions.
Cons:
It lacks integration with online business, online websites
Alternatives Considered: TallyPrime and MARG ERP 9+
Reasons for Switching to Gofrugal: Ease of use, stock updation, Gst reports
Zoho Response
4 years ago
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
Pos
Comments: Fantastic solutions
Pros:
Very good. Software billing is easy. Secure and rubbust solutions
Cons:
Day closing option not much matured. Modern digitalisation missing
Zoho Response
4 years ago
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on the best possible solution
The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business with them
Comments:
Intelligent Data Analytics Feature
End to End solution in one software for Business
Pros:
Software Features Regular Software Updates based on Market Need Automated Support Easy Self Help Materials as well Videos, to self learn the product.
Cons:
Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.
GOFRUGAL IS EXCELLENT SOFTWARE
Comments: I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT
Pros:
INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT
Cons:
MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER
Zoho Response
4 years ago
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.