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About Absorb LMS

An AI-powered strategic learning system for enterprises to train and upskill employees, customers, partners, and members.

Learn more about Absorb LMS

Pros:

Our biggest pluses for Absorb are the integration with Salesforce and users being able to take courses directly from salesforce and the ease of use for our admins to create and manage courses.

Cons:

When assigning courses you can only assign to a whole or sub-department, you can exclude.

Absorb LMS ratings

Average score

Ease of Use
4.5
Customer Service
4.5
Features
4.3
Value for Money
4.4

Likelihood to recommend

8.5/10

Absorb LMS has an overall rating of 4.5 out 5 stars based on 287 user reviews on Capterra.

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Filter reviews (287)

Leonard
Leonard
Business Analyst in US
Verified LinkedIn User
Financial Services Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use and highly customizable LMS

5.0 2 years ago

Comments: In an organization where the employee training process is very significant, it is necessary to have a robust tool that facilitates the planning and execution of staff professional improvement courses. This platform offers a very versatile set of tools.

Pros:

I really like that navigating through its functions is very easy. It allows you to design a personalized, interactive and very flexible learning experience. The tracking of participants' progress is very effective and offers very complete reports that provide detailed information for the improvement of the following courses. The electronic signature helps to confirm the fulfillment of the different training stages that are planned.

Cons:

I would like to see more integration options to strengthen corporate learning paths.

Jason
Sr. Manager Learning and Development in US
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Absorb LMS

4.0 10 months ago

Comments: Absorb LMS does meet our needs and the people at Absorb are always great partners. I am interested in seeing new products and how we can use Absorb more in our business.

Pros:

Absorb's customer support has always exceeded expectations when needed. Fortunately, we have needed their assistance often, but they have always been a great partner when working through any issues. A great example is working with Absorb's support as we transitioned to a new HRIS platform. I had the pleasure of working with [sensitive content hidden] and he was fantastic. Always quick to reply and willing to help! He made the migration a smooth process! Highly recommend [sensitive content hidden]!

Cons:

The new Learner Portal updates are not simple for learners to navigate. We use online courses consisting of several modules/chapters. It has become a challenge for our learners to move to the next module. Please add a button that allows them to move forward to next module.

Pritam
Developer in Canada
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Absorb LMS review

3.0 2 years ago

Comments: Development team is making it more flexible by constantly improving and adding features.

Pros:

It's integration with ADP is considered to be essential for our team. It has the flexibility of features and is robust and stable. The intelligence search feature making it possible to search the most accurate courses. Videos are so much informative.

Cons:

It takes more time to configure the setup. The course organization can be done more properly. The modules are needed to be create by our team only to import the data from LMS.

Beth
Operations Manager in US
Accounting Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A great platform and an even better implementation team!

5.0 8 months ago

Comments: The LMS is very new to us. We just launched on March 25th, so I can really only speak to the implementation process, which was an amazing experience. Our IPM was absolutely wonderful, I was sad to say goodbye when the implementation was complete!

Pros:

It's pretty intuitive from both a user and admin perspective. It's reliable and has a ton of different reporting capabilities.

Cons:

There are certain aspects of Absorb I wish were more customizable.

Ralph
Trainer in US
Gambling & Casinos, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Our experience with Absorb

5.0 11 months ago

Comments: Every Absorb employee we have dealt with has been knowledgeable. and responsive with effective solutions for issues we needed guidance about. They make sure the issue is resolved.

Pros:

The Absorb products have a lot of capability and can be configured appropriately for our particular business needs. Absorb implementation was accomplished in less time that some other employee-based systems we have in place. The Absorb platform has never had a performance issue that affected our business.

Cons:

While there is plenty of report capability designed into the product it would be nice to have the capability expanded to allow for more ad hoc reporting.

Stacie
Training Coordinator in US
Financial Services Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Absorb is making upskilling easy for my firm

5.0 8 months ago

Comments: Overall, I am so glad that we chose Absorb for our LMS. I feel like my company is in great hands and will be able to stay ahead of the curve when it comes to upskilling our employees.

Pros:

The content creation tools make creating courses easy and the final product is beautiful. I am also impressed by the support team and the whole onboarding and training system offered. They made it onboarding a breeze.

Cons:

There has not been any hiccups so far. The training and support has been so robust and the staff so helpful and friendly.

Will
National Advisor Experience Manager in Canada
Financial Services Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Absolutely Thrilled!

5.0 8 months ago

Comments: Absolutely thrilled with the customer support provided by [sensitive content hidden] at Absorb! [sensitive content hidden] is knowledgeable, patient, and incredibly helpful. She resolves any issues we have swiftly, making the entire process incredibly smooth. Couldn't be happier with the on-going service we receive from both [sensitive content hidden] and the Absorb team.

Pros:

Customer Support has been outstanding and the platform is very easy to use, our users are completely satisfied.

Cons:

Nothing, everything is suited to our needs at this point.

Erin
Training Coordinator in US
Renewables & Environment, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Absorb LMS for External Trainings

4.0 8 months ago

Comments: Absorb has been an amazing tool for boosting my teams existing online content and I look forward to seeing where this product goes.

Pros:

I really appreciate how closely the CSM worked with my team so we weren't launching this product blindly. They were personable and easy to get in touch with. I'm new to the L&D space and love how simple and straightforward it is to implement interactivity in our content through Absorb Create

Cons:

There's a bit of a learning curve when getting courses set up and optimized in the system. If I wasn't tech savvy I think I would have struggled because of just how much customization there is.

Terry
Sr. Instructional Designer in US
Information Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Chosen Absorb - 3 times

5.0 10 months ago

Pros:

What I like most about Absorb is the ease of use as admin. I also value the responsiveness of the customer service team.

Cons:

My dislikes are trivial to be honest. I wish the certificate creation tool was easier to use and I had the ability to assign deactivation dates to non-regular users.

Christian
Training and Development Manager in US
Financial Services Software, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

The Standard in Learning Management Systems

5.0 10 months ago

Comments: In searching for the right LMS for our organization, Absorb was the perfect fit. We have a diverse group of learners and need to provide reporting to auditors multiple times of year. With a small T&D department, Absorb proved to be just the software needed to meet the high expectations of our organization.

Pros:

Absorb provides ease of use for all learners regardless of technological skills. Absorb provides the data and reporting that our organization needs.

Cons:

Absorb is not as attractive/visually appealing as some of the other systems on the market.

Tami
Director of Learning and Development in US
Electrical/Electronic Manufacturing, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Absorb LMS

4.0 8 months ago

Comments: We have been with Absorb just past implementation and we are pleased with the product. It is easy to learn and manage.

Pros:

The Customer Service for Setup and Implementation was great! The representative was knowledgeable and easy to reach when needed.

Cons:

There are many screens to click in to find what you need to set up a class. Once you learn all the little places to put things, it is not difficult.

Sarah
Research Analyst in US
Research, Self Employed
Used the Software for: 6-12 months
Reviewer Source

eLearn Anywhere

5.0 last year

Comments: Excellent, the technology itself, and set up, software? I couldn't ask for anything better when it comes to progressive learning and excelling within a business.

Pros:

In case you're wondering, the LMS stands for learning management system and this is exactly what it is. I can't tell you how many times I've literally depended on this e-learning software to help jog my business / customer focus point of view. This is a very helpful system, it'sseems almost customized to your cloud-content.

Cons:

I only have one issue with this system, and of course it would be pricing. I'm a small business, and I work alone, so I was lucky to receive the free trial that I did because it cost around $12 to $17 (I believe) per active user to operate the system per month. It's a top of the line piece of software however the pricing, surely there's another way?

Fidela
Senior LMS Adminstrator in US
Public Relations & Communications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great product and great services

5.0 9 months ago

Pros:

Absorb LMS is well-regarded for its user-friendly interface, robust reporting and analytics features, and its ability to easily integrate with other systems. It also offers a range of customization options to suit different organizational needs. Absorb customer service is very responsive and provides top tier customer support.

Cons:

Absorb LMS is alway considering feedback from their customers. It's great that they have an area to provide some feedback and they actually look into it and provide updates from their team.

Logan
Instructional Designer in US
Leisure, Travel & Tourism, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Superb LMS

5.0 8 months ago

Comments: Overall experience has been great and they are quick to respond when help is needed.

Pros:

Absorb has a ton of features that are included for the standard price. The leaners portal and admin portal are easy to use, navigate, and customize.

Cons:

There are a few items that could be a little better such as group management, but overall a great system.

Sarah
Program Manager in US
Professional Training & Coaching, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A Wonderful Learner Experience!

5.0 8 months ago

Comments: My overall experience surpassed all the expectations I had. May Larkin was our Implementation Project Manager and we felt she was right along side us throughout our entire process. She was quick to reply to emails or jump on a call when we needed assistance. She was patience and had an understanding of our unique platform usage.

Pros:

What I like most about Absorb is how clean and user friendly the learner experience is! Our goal was to minimize manual task for our admin team and provide our learners a more trendy and all-in-one platform to house their learning materials and certificates. Absorb checked off all our requirements, which are unique, and provided us solutions to all our questions.

Cons:

While the Knowledge Articles are helpful and a great tool, they are at times overwhelming because the large number of them can make it hard to locate the exact help you need.

Krisstina
Safety Administrator in Canada
Oil & Energy, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Absorb LMS

4.0 8 months ago

Pros:

The Admin panel is very intuitive for self learning and navigation. The flexibility in the end user view was so configurable that we made this an very easy to use system for our audience.

Cons:

The reporting structure within the Admin panel is extremely rigid. Ultimately, this was not as useful for us and we had to export all of our information out of the system and manage it elsewhere.

Katherine
Business Operations Manager in US
Broadcast Media, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

NBCU - Technical Operations Absorb Training

4.0 8 months ago

Pros:

Helped with course creation, easy enrollment, and helped with our hands-on training teams with managers manually updating certifications.

Cons:

Not able to edit multiple courses for multiple employees. This was helpful for trainers/admins who did hands-on training for employees who were enrolled in the same courses and completed them on the same date.

Melissa
Sr Instructional Designer in US
Food Production, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

This is a solid LMS

4.0 9 months ago

Pros:

We now have one complete year of use with Absorb LMS. All of our training cycles have been successful. There were no issues with courses completing. If problems did come up, it was because of access getting into the system (a quirk of our integration), not a technology problem with the LMS itself.

Cons:

Wish the standard version came with more of the advanced features available at the buy-up plan.

Viviana
Executive Assistant Training Coordinator in US
Computer & Network Security, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great platform outstanding customer service

5.0 8 months ago

Pros:

That is user friendly. We can run reports. Send automatic notifications to all the learners.

Cons:

The capability to be integrated with other platforms.

Dakota
LMS Administrator in US
Defense & Space, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Intuitive, Sleek, and Robust

5.0 8 months ago

Pros:

Absorb's suite of offerings is comprehensive and leaves you wanting for little else. If you can dream it, you can configure and tweak it to exactly your needs. The workflow is so simple and it makes every part of the system accessible to everyone.

Cons:

There are some types of selection options for user configurations that don't exist and we've had to work around to make things work.

Steven
Operations and Leadership Trainer in US
Public Safety, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to Absord

4.0 8 months ago

Comments: It's been great the two months I have been using it.

Pros:

The majority of the features are very intuitive to utilize, and our Rep [sensitive content hidden] is amazing with the level of support she offers.

Cons:

I think a few features are missing that other LMS systems, like post-hiring day enrollments not tied to another course.

Nery
Elearning Specialist in US
Airlines/Aviation, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Why absorb

4.0 8 months ago

Pros:

I like the customization and implementation process.

Cons:

There are a lot of functions that need to be developed further for ease of use.

Payal
ASE in Canada
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Absorb LMS: Make Your Online Learning Interactive

5.0 last year

Pros:

Absorb LMS has the excellent customer support. Integration with PowerBi is easy. Training and reporting are boosted with the help of Absorb LMS through automation.

Cons:

I haven't find anything to dislike about Absorb LMS. Wherever I was having difficulties the customer support provides excellent solutions.

Maxine
Trainer in Canada
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

So far so good

5.0 2 years ago

Comments: it's good they are responsive when needed and our onboarding agent [sensitive content hidden] was amazing

Pros:

the learner interface is super easy to use

Cons:

the calendar function, the inability to track compliance certifications and licenses, checklist function

Nicholas
Sr. Director of Training in US
Airlines/Aviation, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

LMS Focused on Client Satisfaction

5.0 2 years ago

Comments: Absorb LMS is exactly what we needed to streamline our training deliver consistently and reliably. Learners love the ease of use and our admins love the reporting. Absorb also offers content integrations which we are utilizing to deliver leadership training.

Pros:

Absorb has such a wonderful client portal to submit feedback. There's an ability to submit feature requests and have other clients talk through the pros/cons and use cases for those items. I've had calls with Absorb developers based on the feedback that I had submitted and those features then went forward into the production environment. It is awesome to see how involved Absorb is in the client community.

Cons:

There are not many features that are problematic. I wish there was a more seamless way to allow a learner to take one course in place of another. If a learner submitted a third party certificate for a course that is equivalent to an in-house course, the admin needs to manually award completion for the in-house course. It isn't exactly clean and can lead to some confusion when auditing learner completions to understand which version was completed vs credited.