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Salesforce Sales Cloud Reviews

4.4 (18,770) Write a Review!

About Salesforce Sales Cloud

Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.

Learn more about Salesforce Sales Cloud

Pros:

The dashboard is in every case exceptionally alluring and basic. The interface is delightful and generally has an excellent cost.

Cons:

There are countless strides to having a total record, so this is definitely not a languid program. In case you will utilize it, focus on utilizing it, in any case, nonsense in, nonsense out.

Salesforce Sales Cloud ratings

Average score

Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Likelihood to recommend

8.1/ 10

Salesforce Sales Cloud has an overall rating of 4.4 out 5 stars based on 18,770 user reviews on Capterra.

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Ana
Ana
Booking Executive in Portugal
Verified LinkedIn User
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Epic tool with fascinating tools for sales management.

5.0 2 months ago New

Comments: Salesforce Sales Cloud has given us the most reliable platform for running our sales. It has helped us streamline all our sales activities from leads capturing to closing sales deals with them. With Salesforce Sales Cloud, our sales experience has greatly improved as we are able to close more deals than before.

Pros:

Salesforce Sales Cloud is easy to use and the simple user interface it has makes it easy to access all its features. It has a very outstanding reporting feature that provide us with very insightful reports allowing us to understand the performance of our selling activities. Salesforce Sales Cloud also has numerous automations that enable us to automate various selling activities. Its advanced sales analytics allow us to understand our sales trends and to forecast future sales. It also has collaboration tools that enable us to work together during sales.

Cons:

There is nothing about Salesforce Sales Cloud that has ever disappointed us. We lack anything to dislike about it.

Jelfry
Sales and customer care agent in Dominican Republic
Facilities Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce to boost your customers satisfaction

5.0 last week New

Comments: Overall has been an incredible experience, at first we were afraid it would takes time to adjust ourselves to this new software, but in just one week everyone was comfortably working with it

Pros:

Salesforce came to change thw way you interact with your customers, giving you tools to improve your customers relationships and experiences. All companies sizes can get the most of you, if you are a small company with 10 or 100 agents or even if you are a large one they can even provide AI agents to improve your capacity of interacting with your customers.

Cons:

Right now i don't have any cons about Salesforce, we has been using it for about 2 years now and has been a plus, agents adapted very quickly, each agent can add personalized shortcut to make even easier the communication eith our customer.

Jonathan
CXO in US
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Too Complicated and Clunky

2.0 4 weeks ago New

Comments: I am not overly impressed with Salesforce Sales Cloud. I prefer my previous provider.

Pros:

There are a few reports that I find helpful

Cons:

Its took clunky and complicated. Its really difficult to find information and run reports.

Nityam
Nityam
Business Development Associate in India
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Software for Sales Professionals

5.0 4 months ago

Comments: it was wonderful for keeping data safe and secure and was easy to understand the UI also

Pros:

The User Interface was so good and secondly comparatively other CRM's It was easy to maintain and record the data

Cons:

Sometimes glitch was the concern and the cost was so high

Tracy
Senior Director IT Systems in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Long time user

5.0 2 weeks ago New

Pros:

I love how easy it is to use and customize. And how the application has progressed over the years. I have been using it for 20 years.

Cons:

Sometimes it's hard to keep up with how quickly the technology changes.

Aiman
Aiman
HR Coordinator in Canada
Verified LinkedIn User
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Convenient Integration into Slack

5.0 last month New

Comments: Overall my experience using the platform has been positive. I haven't had any issues yet and having the integration with Slack allows me to conveniently get notified about any updates regarding our organizations customers.

Pros:

What I like most about using Salesforce Sales Cloud is the easy integration with Slack. I'm able to receive notifications with our primary internal comms which I primarly use day to day. This allows me to conviently focus on my work where I don't need to always check Salesforce.

Cons:

Currently, I have no issue or con with using Salesforce Sales Cloud as it works as expected. I haven't had a problem so far and it serves it's purpose of integrating into Slack and allowing me to easily check our customer accounts and their ARR.

Ramnath
Ramnath
Account Manager in India
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

CRM System for Sales automation

5.0 4 weeks ago New

Comments: overall i am using this software from last 6 months, we opted for 10 users licenses, previously we were not using any other crm systems, now after using Salesforce we auotmated the task and sales automation also able to gather all our leads and contact information at one place which is helping us tracking all our contacts. also lead management is quiet easier it gave you notification when any new lead came to system from digital campaigns etc. by using this crm our business is reaching new heights and able to increase our sales conversion ratio by 60%. definitely its a very good crm system

Pros:

i liked sales automation where it automates the repetitive tasks such as remainders and followups and lead prioritization functionality i really liked it. which is saving a lot of time of mine

Cons:

learning curve is very high, due to more number of features and customizations. per user License cost is also high as compared to other CRM provider in the market.

Amy
Amy
Energy coordinator in US
Verified LinkedIn User
Environmental Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Just made the switch for the better,

5.0 last month New

Comments: We just switched to this program in my office. Like I said learning curve. But we are all starting from scratch and we are taking training and also learning from Trial and error.

Pros:

The ability to keep everything you need in once software program. Inventory, work orders, job assignments, etc.

Cons:

There is a learning curve but with proper training it’s easy peezy

Kenidra
Kenidra
Customer Service Representative in US
Verified LinkedIn User
Retail, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Thumbs Up!

5.0 2 weeks ago New

Comments: I definitely give Salesforce a five star rating.

Pros:

I like that the customers' information populate easily. Salesforce is a onestop shop for addressing customers' needs.

Cons:

Nothing. I use Salesforce on my job every week.

Katja
Katja
Employer Relations Manager in US
Verified LinkedIn User
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good product, needs compatibility work

4.0 2 months ago

Comments: Salesforce has been a great tool for my work but it could use some improvements when it comes to talking with other software.

Pros:

It's an easy way to keep track of all constituents.

Cons:

The inability to link it with another key software I use.

Joseph
VP of Global Sales in US
Financial Services Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Take your sales processes to the nect level

5.0 5 months ago

Comments: I love using Salesforce Sales cloud for all my sales peocesses and also for my team of sales executives to keep track and help them achieve thier sales goals.

Pros:

The ability to manage my sales pipline ane my prospect pipeline to keep track of all my client book of business and all the information about my book of business which is worth 5.9 million dollars of business

Cons:

I really dont see what I like least about Salesforce

Sam
Salesforce Administrator in Yemen
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Powerful Tool with a Learning Curve, but Worth the Investment

4.0 3 months ago

Comments: My overall experience with Salesforce Sales Cloud has been positive. It’s a powerful tool for managing customer relationships and sales processes, and once you get the hang of it, it can really improve how you work. The platform helps keep everything organized and gives you a clear view of your sales pipeline and performance. It took some time to learn at first because there are so many features, but the customization and automation options are worth it. The ability to work from anywhere with the mobile app is also a huge plus. Overall, it’s a solid tool for any sales team.

Pros:

What I liked most about Salesforce Sales Cloud is how easily it can be customized to meet business needs. It helps organize and manage customers and deals in a flexible and simple way. It also allows for quick and accurate reporting, making it easy to track performance and make decisions. The integration with other tools and the mobile app make it convenient for sales teams to work from anywhere.

Cons:

What I liked least about Salesforce Sales Cloud is that it can feel a bit overwhelming at first. There are so many features and options that it takes time to learn and get comfortable with everything. Also, the customization options, while helpful, sometimes require more technical skills or extra support from a developer, especially if you want something very specific. It’s powerful, but the learning curve and setup can be challenging for new users or small teams without a lot of tech resources.

Arpit
IT Consultant in India
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful CRM for Driving Sales Growth

5.0 4 months ago

Comments: Overall, Salesforce Sales Cloud is a very useful and powerful CRM that increases sales efficiency and customer relationship management.
Mobile app integrations improve accessibility and connectivity which makes this an essential tool for sales success.

Pros:

Salesforce Sales Cloud helps in lead management, AI-driven information, and customizable dashboards which help sales teams to prioritize and close deals with our clients.

Cons:

Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for smaller businesses with low budgets

PRACHI
PRACHI
Legal Consultant in India
Verified LinkedIn User
Legal Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Salesforce Sales Cloud: A Powerful Tool for Growing Businesses

5.0 5 months ago

Comments: Using Salesforce Sales Cloud has been pretty smooth overall. It’s packed with useful tools that help automate tasks and give smart insights, making the sales process much easier. It can seem complex at first but once you get the hang of it, it’s a powerful system that grows with your business and helps keep everything organized in one place.

Pros:

I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake.

Cons:

There are no major loopholes that I could point out about the tool.

Miguel
Sr. Technical Support Specialist in US
Consumer Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce, a practical and useful tool.

4.0 5 months ago

Comments: Salesforce is a tool that I use on a daily basis, so my overall experience is pretty good, there are only details to be corrected. It's a useful tool that definitely helps me to provide a good customer service and keep record of each ticket I create.

Pros:

I enjoy creating tickets using Salesforce because it's practical and functional, and you can navigate easily in each ticket. This helps to have each ticket's information faster.

Cons:

Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first.

Alfiya
Software Engineer in India
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Salesforce Sales Cloud - working experience at Builder.ai

5.0 6 months ago

Comments: I was in the backend team where the data from front end of potential customers used to come, this data was upsync to the salesforce cloud in a refined form. I could see data reflecting and transforming into graphical charts for better visualisation. It also have this email functionality for triggering notifications

Pros:

I like the visuals- graphical representation, the automated process of email triggering for potential leads. It has a tailor made calendar for scheduling meetings, transcripts support etc

Cons:

The costing, initial setup and maintenance is high. Not so easy to grasp at a glance

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Cloud Expert review

5.0 4 months ago

Comments: I have been working jn salesforce cloud and on salesforce software since last 4 years and i feel this a very usefull tool and well know software which is used globally and the most important think which i like is its accessibility of the documents which are stored on the cloud.

Pros:

Easy user interface, best to customer and sales database and multiple documents can also be uploaded for further reference

Cons:

License is very costly and limited options

Lars
Sales and Strategic Partnership VP in US
Transportation/Trucking/Railroad, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud has all fundamentals for streamlining sales.

5.0 7 months ago

Comments: We are using Salesforce Sales Cloud to optimize our sales operations and has really helped us to facilitate more successful sales than before. Salesforce Sales Cloud allows us to engage easily with our clients and customers which help create great working relationships with them.

Pros:

Salesforce Sales Cloud has solid AI automations which help us to get the repetitive tasks completed quickly and with zero human errors. It has a very flexible architecture which made it possible for us to customize it to fit to our unique sales needs. Salesforce Sales Cloud analytical features keep us on the lookout for our sales performances by giving us very detailed metrics reports.

Cons:

Salesforce Sales Cloud has consistently delivered very fulfilling services to us. There are no cons towards it.

Shashank
Shashank
Head of Marketing in United Arab Emirates
Verified LinkedIn User
Financial Services Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Mature System for large organization

4.0 8 months ago

Comments: It is ensuring to use versatile business system. It has all the features needed by organization for optimal business analytics and forecast

Pros:

Lots of features Mature and evolved system Established knowledbase and online help available Ready support and experts available

Cons:

Expensive Legacy system Ease of use / navigation Maintanance is expensive

Soumiya
Soumiya
Account Manager in Morocco
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud: à comprehensive CRM solution for rowing business with complex needs.

5.0 9 months ago

Comments: Overall, my experience has been positive. Despite the initial complexity, the platform's comprehensive features & integration capabilities have greatly improved our customer management & business processes.

Pros:

I appreciated the robust client management features, powerful workflow automation, & extensive customization options. These capabilities significantly enhanced customer relationship management & operational efficiency.

Cons:

The steep learning curve & complexity of setup were challenging. Setting up access controls, customizing fields, & configuring workflows required significant time & expertise.

Aaron
Area Director in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce is a Top Tool for Work across Large Teams!

5.0 3 months ago

Pros:

The convenience and use across large teams

Cons:

The learning curve is steep. Some processes take a bit of time to master

Girish
Research and Development Engineer in Australia
Telecommunications, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Sales Cloud: A Powerful CRM with a Price Tag

5.0 6 months ago

Comments: While the platform offers extensive customization options and seamless integration with other tools, I did find the learning curve to be quite steep, especially as a newcomer to CRM systems. Additionally, the pricing can be on the higher side, which might be a concern for smaller businesses or those with limited budgets.

Pros:

Exceptional customization capabilities, Seamless integration and Automation are the Pros.

Cons:

Steep Learning Curve, Limited Customization for Advanced Users and Cost.

Sujal
Organizer in US
Education Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

"Powerful and Customizable CRM That Boosts Sales Efficiency"

4.0 5 months ago

Comments: Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly enhanced our sales operations, provided valuable insights through detailed reporting, and helped us better manage customer relationships.

Pros:

I really appreciate the robust CRM features that Salesforce Sales Cloud offers. Its customization options and integration capabilities have greatly streamlined our sales processes and improved team collaboration.

Cons:

The user interface can be a bit overwhelming at first, especially for new users. There's a steep learning curve, and it took some time for me to navigate all the features effectively.

Eddie
Eddie
Managing Director in Nicaragua
Verified LinkedIn User
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce its a must to have in your sales department.!

4.0 12 months ago

Comments: My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities streamline processes, from lead management to analytics. Although the learning curve exists, the scalability and comprehensive features make it an invaluable tool for enhancing sales efficiency and driving business growth.

Pros:

Salesforce Sales Cloud with its comprehensive CRM solutions. Streamlined lead management, robust reporting, and scalability make it a powerful ally for driving sales success and enhancing overall business growth

Cons:

Salesforce Sales Cloud, while powerful, faces a learning curve. The complexity can be overwhelming for new users. Additionally, the cost may be a deterrent for smaller businesses.

Leslie
Leslie
recruiter in US
Verified LinkedIn User
Staffing & Recruiting, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great tool for everyone and every business

5.0 12 months ago

Comments: I really like all of the tools and resources that salesforce has.

Pros:

Comprehensive CRM capabilities Customizable dashboards for personalized insights Extensive integration options Efficient lead and opportunity management Scalability to accommodate business growth

Cons:

Steep Learning Curve: Initial complexity may pose challenges for new users.