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About QuickBooks Enterprise
The leading accounting software for small businesses. Instant access to customer, vendor and employee information.
Easy to navigate through. Amazing technical support, inexpensive, and it has such seamless integrations.
Nothing really major is wrong but just a slight problem with the customer service, had a problem deleting my previous account and was told that they cannot delete it.
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Filter reviews (20,479)
Our QB online is always ready when we are
Comments: Cloud services make everything more secure. Not having to purchase an upgrade year after year is one of the best benefits. Our business is sized so that the online version, which does have less functionality than the desktop version, still works for exactly what we need. The tutorials are helpful and there are plenty of YouTube videos to find a resolution for any problem you have.
Pros:
The online version of QB makes it easy to always have the necessary updates and current edition. The file sharing capabilities are the exact tool that is needed for the accountant to easily have a hassle-free exchange of the data they need to keep your books and do taxes. QB payroll that can be accessed through the software and there is easy access to QuickBook loan funding should you ever need it. Anytime, anywhere access is a plus.
Cons:
The naming convention for some processes are a bit daunting until you learn exactly where they are and what they are called. The updates can cause features to be relocated, making them difficult to find. As with all cloud-based software, sometimes there are issues with the online connectivity.
Alternatives Considered:
Quickbooks
Comments: Overall, Quickbooks works great and is one of the best options out there. However, there are definitely some downsides and things they really need to work on, especially given that it is one of the higher priced options.
Pros:
For the most part, it is pretty straightforward. QuickBooks is one of the most widely-used software, and it gives the option for an accountant to collaborate with you, making end-of-year, quarterly, etc. tax preparation more simple. It does take a little bit of research and practice to get used to, but it isn't much of a challenge. One could reasonably and comprehensively run a small business just using Quickbooks, which makes it a pretty valuable software.
Cons:
It can be glitchy, and especially so if you don't want to use the automations. For instance, if you don't use the AI tax and payroll payments, it is constantly telling you that you haven't accomplished these 'tasks,' and when they are marked complete, it informs you that there is no task. If you pay overtime, you can't use the automated payroll or taxes, so there isn't much of a way to get around this, and it's frustrating. They try to push you towards these automations, but issues like these prevent it and don't allow you to double-check to make sure all of the numbers are in correctly. Additionally, Quickbooks tries to push you towards AI-assisted answers and chatbots, even when they cannot offer you solutions. Sometimes Quickbooks reps can be helpful and sometimes not at all.
Production Manager
Comments: Quickbooks can be very frustrating to use at times.
Pros:
Entering info in quickbooks is easy to use.
Cons:
Weekly time sheets sometimes changes the description once I've already saved my info. Quickbooks automatically moves invoices from project.
Quickbooks Reiew
Comments: I tracked down it an extraordinary decision for fair size and enormous organizations particularly those with huge inventories yet it's excessively costly and complex for private companies.
Pros:
The accompanying 3 cool highlights of QuickBooks Venture are invigorating. Client prepayments: Here we can undoubtedly record and track client prepayments and stores on deals orders. Then consequently apply the installments when deals orders are switched over completely to a receipt. Thing classification upgrades: we can oversee stock all the more actually with far reaching staggered order. We can now set granular estimating rules by classifications in Cutting edge valuing to assist with working on the primary concern. Simpler HR organization: Directors get proactive notices that let them know when a profile is deficient, empowering quick development and further developed efficiency.
Cons:
Despite the fact that Quickbooks is a main ERP on the lookout, I tracked down following not many drawbacks to the product. Far less computerization apparatuses than cloud bookkeeping programming like Oracle Fusion or net suite. Reports could be more straightforward to channel and sort. Receipt structures could be more adaptable. Matching up credits in Cover Bills can be testing, particularly on the off chance that you commit an error.
Alternatives Considered:
Desktop version was so much better
Comments: It was absolutely fine and worked well with our company workflow, as a desktop version. The rollover of our account to online was horrible. Our company information on our thousands of clients did not work well. Our workflow of how an order was totally miss. There was connectivity to our website but it was extremely generic and we removed the plug-in.
Pros:
I like most the ability to track inventory.
Cons:
I do NOT like the online version. We lost so many functions and workflow process when we went to the "limited" online version from the desktop.
Alternatives Considered:
A More Robust Accounting Solution
Comments: We are running QuickBooks desktop in an Azure VM. We have 4 companies and 3 users. Our monthly fees are less than they would be with QuickBooks online and we have another 3rd party software that is must sync with so our options were limited.
Pros:
This is the desktop version of QuickBooks and offers a much more robust solution than the online version. 1. Better reporting. 2. Multiple Companies open at the same time.
Cons:
1. Cost. Upfront is very expensive. 2. Uses a lot of system resources.
Alternatives Considered:
Professional and powerful
Comments: It offers powerful features for managing finances, payroll, inventory, and customer data.
Pros:
Customizable: Adapts to specific business needs with specialized tools. Security: Enhanced security with user permissions and data backups. Support: Includes dedicated support for troubleshooting and implementation.
Cons:
The cost it is expensive Complexity it may require training
"Comprehensive and Powerful: A Review of QuickBooks Enterprise"
Comments: Overall, QuickBooks Enterprise is powerful and feature-rich, catering well to larger businesses with complex needs. It offers extensive customization and scalability, though it can be complex to navigate and costly. The depth of its tools and integrations, however, can make it a valuable asset for those needing advanced financial management solutions.
Pros:
One of the standout features of QuickBooks Enterprise is its scalability. It offers advanced inventory management, customizable reporting, and multi-user support, which are particularly useful for growing businesses. The software also provides robust integration options with other tools and systems, enhancing its versatility for complex business needs.
Cons:
The most challenging aspect of QuickBooks Enterprise can be its complexity and cost. The software has a steep learning curve and might be expensive for smaller businesses, especially when considering additional costs for advanced features and support.
Accurate business power tool
Comments: I would recommend it to any business that wants accurate detailed reports to elivate their business opperation
Pros:
This software just links accounting needs and simplifies business processes. I like the most enhanced features like reporting your workflow in a accurate manner.
Cons:
Its a bit complicated to learn but once understood you can explore
QuickBooks- Great for SMEs
Comments: Overall its a great starter invoicing software. Record keeping is clean and receivables collection is efficient.
Pros:
QB Enterprise is a great software for accounting and bookeeping of a growing startup. It has all the capabilities to service SME sector.
Cons:
The pricing could be a little on the lighter side compared to other Accounting software.Client information header can be more exhaustive.
Big improvement over the desktop version
Comments: The newer online version is two thumbs up. I had a CPA that recommended I go back to the program and very glad that I took his advice. The new streamlined format is exactly what I need for my business.
Pros:
I love the fact that I can check out, update and work all my financials from my ipad, phone and computer. I used to use the older Quickbooks desktop version years ago. I dumped it because it was really hard to use. I am a Chiropractor and not a CPA. The past couple of years we have been using the online version and it is exactly what I wanted/needed for the finances and my Chiropractic office.
Cons:
The only problem that I had was, setting up the original accounts and Paypal. I did not set the original accounts up correctly. My bookkeeper fixed all this and explained it to me. From there everything worked out great. Except for the PayPal app. I am happy that I do not do much business through PayPal because it is the only account that I need to spend some real time with to reconcile and make sure I do not have duplicate transactions.
Expensive, not written or tested just inflicted on the user base
Comments: This product really isn't of merchantable quality, in the UK in probably contravenes the sale of goods act. I'm constantly calling support which is something that I never ever had to do using the desktop version. when you call support about something that they've caused as a result of one of their upgrades you're told basically fix it yourself they take no responsibility support is truly appalling
Pros:
absolutely nothing, QuickBooks online is not a patch on the desktop version which was stable and served me well for 15 years
Cons:
absolutely everything, is unstable each release or upgrade on their system brings in new bugs and features that you weren't aware of. For example the previous payroll required you to write manual expense transactions in order to get the money from your bank account was the desktop version never needed that. when you're entering a bill or an expense if you over type the code in create a new expense code for you so you end up with multiple codes within your chart of accounts the screwing up your accounting.
Quickbooks Online Review
Comments:
Overall QB Online helps me run my two business from anywhere, I can process any amount of suppliers bills, make payments, run reports etc etc ... from my armchair if I wanted to. The 3rd party apps that sync up are great , you need to be prepared to put in some leg work to understand how this all hooks up but once you have it all set up it works a dream. I reckon I save 1.5 admin salaries per year using QB Online and all the other apps
Overall...its worth 10 times the cost
Pros:
We have been using this web based software for around 5 years having used the desktop version for 10 years prior to that. The main advantage is easy access anywhere with no concerns on backing up your data. These alone are worth the very reasonable monthly costs. I chose QB online as its market share attracts a lot of 3rd party integration App developers which help me streamline our processes and save a stack of cash on administration costs
Cons:
Some years ago the UK based support was non existent, over the last 3-5 years this has been massively improved with a UK based support team. Can be a bit laggy when the USA wake up, this can be overcome by using the desktop application that somehow sync's with the Web based platform. I've never tried this, but can see how others might
Intuit Response
6 years ago
Hi David, Thanks for taking the time to write this glowing testimony. It's been great having you as a part of the Intuit Family during these past 15 years. Your review perfectly captures what QB Online is all about, which is helping business owners save time, save money, and manage their business from any location. By the way, if you're interested in giving our desktop app a try, you can download it from this page: https://quickbooks.intuit.com/apps/ The app generally runs faster than the browser version of QB Online, so it'd be worth checking out. We look forward to backing your business for years to come! -Kristian, The QuickBooks Team
A tiny bookstore's dream come true!
Comments: Overall, Quickbooks was a dream. I came into it with absolutely no accounting experience and learned to use it within days. If I can figure it out, anybody can, and boy am I glad I did!
Pros:
My company, a small college bookstore, used to have so much trouble keeping tabs on the books. We were a small operation (only two full-time employees and a handful of part-time employees), and our output was too small to justify a lot of the big beefy software applications. Enter Quickbooks. Finally, we could track sales and generate invoices for our customers with ease! When a customer called with a question about their account, getting data was simple, and it really streamlined our sales process.
Cons:
Sometimes, we had trouble with the print formatting. It wasn't particularly adjustable, and every now and again part of an invoice would get cut off, or put into two pages for what felt like unnecessary reasons.
Intuit Response
6 years ago
Hey there. Please know how happy we are to be backing your bookstore. I'm thrilled to be reading about how QuickBooks is helping you keep track of your sales and customer accounts. The fact that you were able to jump right in, even without much accounting knowledge is a testament to the hard work of our Product Development team. As for the issues with printing, should they arise again, I encourage you to check out this article that covers troubleshooting printer issues on the Windows operating system: https://quickbooks.intuit.com/community/Getting-Started/How-to-troubleshoot-printer-problems-in-Windows/m-p/186105 I also recommend you check out our online resource hub. There you will have access to a bounty of self-help articles and can engage with other users just like you about the software. The following link will take you there: https://quickbooks.intuit.com/community/US-QuickBooks-Community/ct-p/community-us Thank you for the awesome review! Clay, The QuickBooks Team
Discount Bookkeeper in your pocket
Comments: I've used quickbooks as the administrator for several small businesses. It's a powerful tool that can even be useful for forecasting so long as you keep up to date with it. In my own freelance business, I've started to use Quickbooks Self Employed which is not currently as useful as the Quickbooks I've used for small businesses, but the cost per year reflects the lessened capacity it offers.
Pros:
Not only does quickbooks make bookkeeping seem accessible to anyone with the slightest grasp of numbers, the apps make it easy to keep books up to date on the road. It is only as useful as the the effort you put into the software. It's not exactly intuitive, but there are many resources to support you as you learn. It's very easy to find a Quickbooks bookkeeper to work with that can support your business if it's not your speciality while making the transactions easy for both parties. Specialty apps can add to the functionality of Quickbooks increasing the power of this software.
Cons:
Because the detail pulled from the bank can sometimes be quite homogeneous, QBO will try to categorize "Wire" transactions or "checks" to the latest transaction payee. Creating rules to ignore the transactions is tedious and can be confusing to new users of the software that may not realize that its matching to previous transactions. The new model of "tiering" users and how many functions they access seems a bit suspect to me, but so far, we have not reached any limits so I don't know how this will impact us, if at all.
Intuit Response
5 years ago
Thanks so much for a detailed review, Amber! We're glad to hear you've been able to easily keep track of each aspect of your business, and other businesses you manage, all while on the go. You can count on us to be there for each business endeavor. We recommend this article that provides a detailed explanation of how to set up and use bank rules (https://quickbooks.intuit.com/learn-support/en-us/banking-topics/how-to-set-and-use-banking-rules-for-downloaded-transactions/00/186468). Additionally, this link offers info about adding, deleting, and changing user access within the account (https://quickbooks.intuit.com/learn-support/en-us/delete-users/add-delete-or-change-user-access/00/185920). You'll find a hyperlink in the same article that will take you to a list of different types of user roles. Thanks for stopping by to leave a review! Morgan, The QuickBooks Team
A wonderful accounting tool for startups and growing businesses. Customer support is nothing to writ
Comments: It's a great accounting software, but charges and customer service could frustrate you
Pros:
I like how QuickBooks has an aesthetic and user friendly interface that makes it relatively easy to navigate. It drastically reduces the amount of work and time I have to expend on basic accounting operations. Its Integrated tools help me draft invoices, keep an eye on financial reports, track my business revenues, costs and expenses very easily. With QuickBooks online, producing financial reports is a matter of just a few clicks as a user finds it easy to create sales receipts and estimates in minutes producing instant accounting reports.
Cons:
Adding transactions from bank feeds can be very time-consuming because there's no functional flexible way of entering transactions from bank feeds. Sometimes I have to visit a transaction twice to get all the data and coding in the right order. Another sticking point is that there’s no way for me to sync QuickBooks Online with QuickBooks Desktop or vice versa. Intuit's lack or inadequacy of professional support is a big weakness. You often have to be on hold for a really long time before speaking with a support staff, and even after you do, sometimes they're unable to solve your problem.
Intuit Response
5 years ago
Saving you time by providing the tools you need to get the job done is our number one goal, Anthony. We're thrilled to know this has been achieved for you! You can continue to rely on us for all of your invoicing, reporting, and revenue tracking needs. For more info on adding downloaded back transactions, we recommend this article (https://quickbooks.intuit.com/learn-support/en-us/bank-feeds/download-match-and-categorize-your-bank-transactions-in/00/185637). As an alternative way to find the support you need, we invite you to browse our other Community articles. If you can find exactly what you're looking for, you can post your own unique questions and receive helpful advice from fellow users and QuickBooks Team members (https://community.intuit.com/). Thanks for stopping by to leave a review. Morgan, The QuickBooks Team
Bad experience
Comments:
They asked me to contact you and that is when the problems started.
If you have a restriction on when QBSE account has to be activated, you should posted on turbotax so that is visible and people can read it like the restrictions for late filers. It is not fair you make up restrictions that are not disclosed on my account and after I have been using the account, you just cancel it all of a sudden. Therefore I think this is false advertising and I will definitely file a complain with FTC if necessary. I have all screenshoots and there is nowhere to be found any restrictions to activate the account before July 15th.
2- If there was indeed a restriction and I had to activated before July 15th, how was it possible that I did activated my account on September and started using it with no problem and no warning or notification until last week?
3-You cancelled my account with no warning. I did not get a warning stating my subscription will expired on specific date. How could I have known this? All the information I have taken time to categorize including miles, payments and transactions are lost now and I do not have access. That is also not fair because I can not access any of that information to save it or transfer it right now if I do not want to continue the subscription.
4- For such a big company, not having a phone number to communicate directly and having customers wasting time writing emails is just a shame.
Pros:
This review is based on my experience interacting with Intuit, other’s experiences my defer. Most of my bad experience was with Quick Book Self Employed but since the company is Intuit, I will leave my review here too. Turbotax is a good tool for filling, I used the Self employed portion to file my 2018 taxes. This was done in March 2019 and it worked well. As part of the package, you are supposed to get a free year subscription of Intuit Quick Book Self Employed (QBSE) until March 2020. I signed up on (QBSE) the app on September 2019 and I started working on classifying my transactions and adding miles manually (the automatic tracking was not working that well). All of a sudden in October 2019, with no warning, they cancelled my subscription and I lost all the data and time I used to do the work. I can not log in and retrieve anything. I can not see any information on my account. I never got an email notification or warning on the app, they just cancelled it.
Cons:
The only restrictions that are available are for late filers, not for regular filers. I requested multiple times to speak on the phone with a supervisor and nothing, just email responses relating the same thing. I never got an apology, never got the service reestablished, and at last, they just ignored my last email. I will leave below my last email which was never answered back. If you have read so far, please read it and and make your own conclusions. This is one of the worst customer services I have ever interacted with. October 14th, 2019 Hi representative, Thank you for contacting me. I am sorry to inform you that your answer does not solve my problem. You are repeating the same statements from the previous costumer service representative. I am not sure if you read the thread but I do not have problems activating my QBSE account. My account was working fine and it was active until it was cancelled with no warnings. My problems are the following. 1 -When I filed my taxes with turbotax I was offered a free QBSE account for one year. There is no restrictions on my Turbotax account that states I had to activate my account before July 15th. I have previously sent screenshots of the restrictions that are shown on my turbotax and they are only valid for late filer which is not my case.
Intuit Response
5 years ago
Hi, Anabel. Thank you for your thorough review. We'd like to provide some info and help get this resolved. Once you receive your free year of QuickBooks Self Employed, you'd be required to log into that account at least twice before July 16th. Otherwise, the account will expire. It sounds like there may have been a 30 day trial created in September, which is why it expired the following month. We'd be glad to investigate this further and make sure you get your free year. Please reach out to us via email at [email protected], and we'll be there to help. Additionally, you can request a callback by logging into the site (https://selfemployed.intuit.com/login) and clicking the Help button in the top-right corner. Wishing you the best. Morgan, The QuickBooks Team
Best option we've found
Comments: Overall, it's the best solution for bookkeeping that we've found. It does what it's supposed to do most of the time. It's frustrating when it doesn't. It's pretty customized and we like that. It works as well as anything else we've seen for invoicing, if not better, which is a major factor for us.
Pros:
QuickBooks gets points with me for being basically THE standard for bookkeeping software. You can bring it to any bookkeeper or accountant and expect them to know exactly how to handle it. That's worth a lot when dealing with people who typically charge more than $60/hour for their time. I use the online version (QBO) and I also like that I can open my books on any device anywhere. Moreover, while I've used a handful of different bookkeeping softwares, QuickBooks is the most intuitive (for me).
Cons:
QBO has some problems that are causing issues with my books. I've been to 2 different accountants with my problem and neither has been immediately able to tell me what's wrong, but it's most likely something to do with duplicate entries. My books should be relatively straightforward, but I experience discrepancies of anywhere from several hundred to several thousand dollars, and it fluctuates frequently. This is very distressing and may end up costing me a lot of money to sort out.
Intuit Response
5 years ago
Hey there, Tom. Thanks so much for your detailed review. We're happy to hear you've been able to do so much with your QuickBooks account. You can continue to rely on us for all of your accounting needs! To locate and resolve any discrepancies in your account, we recommend checking out this article: https://quickbooks.intuit.com/learn-support/en-us/undo-reconciliation/learn-the-reconcile-workflow-in-quickbooks/00/186429 Wishing you continued success! Morgan, The QuickBooks Team
OK, I love it
Comments: I'm a small business owner. I tried QB about ten years ago when I first began and hated it because I have a math learning problem. I tried several methods over the past ten years, and after having terrible experienes with combined schedling/notetaking/insurance billing/bookkeeping programs I threw in the towel and reluctantly got QB. Great move. Most people would probably have less trouble than I, but even I caught on fairly quickly. It is flexible enough for my quirky techniques, lets me know when I'm doing something they disaprove of. The drawbacks are that you have to hire someone to teach you how to use the program. I only had to do this twice. I still have not figured out how to tally charge/payment for a session in which the patient pays a copay and the insurance pays also. I have to do two separate recordings. But that works! Another plus is that my bank has a designated person to help with Quickbooks and Quicken (which I use for my personal accounts) who is fre and quite helpful. One complaint I have is that there doesn't seem to be one window where I can see the name, date of service, charge for service, what was paid, what the check number is, and what the balance is. Each report contains some of that info but not all. Accountants are probably used to that but it's difficult for me.
Pros:
Steep learning curve for non-math/accounting people but then easy and reliable, with flexible ways of inputting data. Good and numerous reports are useful. Connects to TurboTax for tax preparation so I think I'll save money on accounting this year.
Cons:
I haven't figured out how to charge for sessions in which patient and insurance both pay, so I've begun just billing them separately. There is an endless feedback loop if you make a mistake in a deposit you've already made--you can't correct the deposit until you correct the payment entry and you can't do that until you correct the deposit. That's crazy making. But on the whole, no major cons and I'm a fairly incompetent money person who like it pretty well.
Small business person's perspective of QB Pro 2019 and prior
Comments: Overall, fairly positive. Bit stressful if don't understand newly added form questions or when upgrading to a newer release
Pros:
Being able to quickly design a reusable invoice template, quickly setup new customer profiles and get invoices printed to PDF and emailed out using a laptop computer was enormously helpful, especially during business travel times before Covid-19 struck. The e-Filing feature (form 941,etc) also eliminated having to make post office trips. The biggest benefit was that the accounting firm I work highly preferred using QB backup files to transmit company info, so they could immediately get to work on tax forms for me.
Cons:
There are occasions when: (1) On screen forms change, which require the user to "know" what is meant by a vague phrase (that a non-accountant would be confused by). Making some of the text into a hyperlink to popup a clarification would be helpful and easy to implement, without cluttering the screen with detail that others don't care to see. (2) Sometimes, I have already filled out a quarterly IRS 941 reconciliation form. Then while in the middle of e-Filing it, QBooks suddenly tells me it cannot proceed because I should have downloaded new forms updates. If it had instead proactively checked during my filling out the form to start with (because I spent 15min filling it out), that would have made more sense than waiting until I was finished and sending it out. (3) Each time the software becomes obsoleted in 3 yrs, it just locks up. I usually get an email a few months before offering a discount to upgrade...but not actually advising a date when the software will lock and become inactive. Adding a deadline to the email would be appreciated. Each time our QB checks for updates on the Intuit server, that is an opportunity to capture our release# and base your mass emailings on a data extract which includes the end of life date for that release#. (4) When upgrading to newer versions, there is no way to selectively exclude outdated vendors + trxns.
Quickly impressive!
Comments: To summarise its an incredibly attractive & useful product, both for sole traders and Limited companies. It's great value for money and can save a huge amount of time and headaches. This is particularly evident when you consider it as an interest in something that will without a doubt save you time, and may even lessen or cut your bookkeeper expenses totally. In view of that, I've have no problems in suggesting Quickbooks. Start with the 30-day trial to completely evaluate whether or not it meets your specific needs.
Pros:
First and foremost, keep in mind that this is a product with a long history. The parent organization, Intuit has been creating expense and bookkeeping programming beginning around 1983. They are a US organization however adjusted Quickbooks for the UK market and duty framework in 2014. Quickbooks is one of the main bookkeeping programming arrangements with more than 624,000 endorsers in 2014 (a figure liable to have risen). Once more, that simply adds to the entire trust and security component. The greatest benefit of utilizing Quickbooks is the time and stress it will save you. When you're fully operational you'll see how effectively you can keep all of your bookkeeping records forward-thinking. It truly turns into a breeze. Also the biggest advantage is that you're no longer shackled to your desk! saving your opportunity to develop your business. All of that for only a couple of pounds a month implies it truly is an easy decision and one of the best choices you'll make when maintaining a business.
Cons:
Nothing is perfect and to guarantee a decent Quickbooks review it's vital that you're aware of the disadvantages too. Right off the bat, similar to any product, it's somewhat flawed. There are some reviews on Trustpilot surveys of individuals encountering technical issues. Regardless of whether that is with connecting bank accounts or individuals simply doing something wrong. However it's frustrating when such things happen. However, to alleviate that, Quickbooks do have a pretty responsive tech support team. There are a huge number of surveys that describe the supportiveness and persistence of the Quickbooks customer service team. So it's reassuring to know that should you encounter a problem, they'll assist you with tackling it rapidly. The other negative worth focusing on is that with any product there is an expectation to absorb information. You'll have to invest some time figuring out how to take full advantage of its capabilities. Fortunately, Quickbooks make it relative easy with instinctive plan and design and a lot of tutorials and help material.
I'm focusing on CONSTRUCTION PAYROLL here, not A/P, A/R, G/L
Comments: It was a real learning curve for me. Honestly, for years I would have given QB very high remarks, but that was BEFORE I had to start using the PAYROLL module to do heavy duty use, construction Job Costing and such. I'm now in discussion with the company Controller about going to different software. I'm a nice guy, but I've come to loath the problems and trying to get any help from QB, i.e., called Assisted Payroll, "I have this problem you can see on the screen." "Oh, that's not an Assisted Payroll problem, I'll get you over to Tech Support..." First thing Tech Support guy says, "Oh, that's an Assisted Payroll problem. I'll transfer you over to them." OK, and on it goes. We purchased a 30-user Enterprise 2018 for a reason. We have many users, accounting, owners, construction managers, those using Remote Desktop into the Server, etc. Last support (yesterday) said I need to be logged in as Admin (excuse me, but that is the Controller, who uses QB every day & is way above my pay grade), and in Single User mode. Are you kidding me? "Oh, you want to be able to put this car in reverse? Only when you are facing North and only on the second Tuesday of the week." Am I sounding a bit ridiculous? Well, that's about what support is now sounding like to me.
Pros:
I gave highest (4-stars) in ease of use.
Cons:
The P/R module has been like the ugly, red-headed step child of QB. For YEARS, I used the help/feedback. Never so much as heard that anything was received. No changes have been made, lots of errors/bugs, VERY poor job costing ability, I'm now told you must be Admin & logged in as single user. My list of problems & suggestions is LONG, but none of their resources (time, money for development) have been put into fixing/upgrading this very old module. It's OK if you have a couple of office staff and do payroll for them, but if you are larger and really need to do Job Costing? Forget it. Staff WANTS to be helpful, but 1) they can't change what the program is sorely lacking; and 2) very often I've gotten "newbie" support personnel that hardly have a clue themselves as to what the program can/can't do or don't understand simple constraints in business. Yes, I can give MANY very specific examples, but no one that matters (has the authority/ability to make any changes) cares. Apparently we who push/need the payroll to do construction/job costing are just too few to warrant attention. I've been using QB since the day it came out. I know, that really dates me, but my point is that I am certainly no newcomer to QB. The next category only went "2+ years". Not nearly long enough.
My experience with Quickbooks Online has been nothing but positive.
Comments: Apart from accurately doing my bookkeeping and various other tasks, this software allows me to create invoices, pay employees, and see my business finances - all in one easy snapshot. I find that the UI of QB is the best on the market, and it is also fully connectable to other services such as your bank account. Personally I have some automations setup with my bank account, Quickbooks, and Google Drive. I've made it such that my accountant can view all of my books and finances with ease. Quickbooks has been an important part of that. Love it!
Pros:
I am the Co-Owner of a local marketing agency in Brooklyn. We use Quickbooks online for all of our accounting and bookkeeping needs. The software is updated often and gets better with each improvement. One of the most important reasons we stay with QB online is the customer service. On most occasions they will assist you with even the most complicated issues you may have - and they'll stay on the phone till it's fixed. Very happy with that especially when something isn't working and is hampering your workflow.
Cons:
On some occasions you will run into service representatives that are less than likely to help you. I simply call back until someone good and decent answers the phone. Some features are complicated to use and require professional assistance. The UI can also be improved.
Intuit Response
6 years ago
Hi Richard. You deserve top-of-the-line support every time you reach out. Next time you need assistance, I encourage you to find us on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have a dedicated team of chat reps on standby to lend a hand, and they likewise monitor our Community forum space at https://intuit.me/2rJQ95o. When customers post there, they can expect crafted responses from members of our support team. When you're not working side by side to resolve issues, you can explore this site to find a library of how-to and troubleshooting articles. The Community is a great place to start when you need insight, or simplification, into how certain features work. As for improvements to the interface, could you send those details to me at [email protected]? I'll forward your suggestions to the Development Team on your behalf because when you speak, we listen. Looking forward to hearing from you again, and thanks for the review! Jess, The QuickBooks Team
Workable solution for a solo freelance accountant up to small businesses
Comments: A go-to software for accounting personal to small business projects. Very intuitive and comes with mobile access from multiple devices. Reporting is at the heart of any accounting person (esp Tax and Audit season), Quickbooks will make life a little bit pleasanter during those torture months in the fiscal year. :)
Pros:
This accounting solution is Web-based. It makes life easy for a mobile accountant (or executive) as one can readily access the ledgers from anywhere, anytime, using any/multiple devices. The reporting capabilities for me is another most important item to watch. Quickbooks is flexible, customizable, and easy to create reports either via templates or custom to the business scenario. It works well for both. The interface is intuitive and easy to navigate. We have not yet experienced any lag/downtime (at least whenever we are actively using the service). Lastly, the terror "Tax Season" is really made a lot more manageable and pleasant due to the powerful reporting tool and easy integration with our third-party tax system.
Cons:
Limited integrations to third party apps. Actually, for the most basic part, we wanted to hook it up with our timekeeping app, but is currently not covered. Back to the manual solution of inputting hours brute force. It may be a little tricky (esp at first) when using with multiple accounts. There need to manually change accounts can mess things up esp for pay/payroll.
Intuit Response
6 years ago
Hi Alvaro. I'm delighted QuickBooks alleviates some of the pain of tax season, and am glad you enjoy the flexibility of our web-based product. With this said, I want to ensure any third party apps you're using are integrating as well as possible. If you haven't yet, I encourage you to check out our App Center at https://apps.intuit.com. You mentioned your timekeeping app wasn't covered, but we have hundreds of ready-made add-ons hosted here. Additionally, you can find helpful insights on linking apps on our Community Q&A forum at https://intuit.me/2rJQ95o. It doubles as a troubleshooting/how-to library, as well. This means when you're not working with QuickBooks reps, you can search the digital database of syncing fixes and workflow insights. There are similar self-help tools in our Resource Center, as well. A prime example is this tutorial on how to manage multiple accounts: https://quickbooks.intuit.com/tutorials/lessons/edit-chart-of-accounts/. Jess, The QuickBooks Team
There is a reason it is the #1 small business accounting softare
Comments: QuickBooks is your best friend if you are an office worker or new to accounting as it is extremely simple to use. If you are a developer working to interface with it from outside systems you will learn to both love and HATE it. All in all I certainly recommend it to all my clients as the benefits most surely outweigh the problems.
Pros:
- Easy to use, intuitive interface. Even non accountants will be able to dive in and use the software. - Powerful features and reporting allows you to really see where your P&Ls are sitting. - Tons of training and support available from a wide variety of sources. - Import and Export ability allows you to interface with other software or pull data into other programs for custom reporting. - Ability to interface with outside programs to sync data automatically. - Allows for tracking of inventory and placing/receiving purchase orders from vendors. - Gives a decent audit trail on item/customer activity so you can see what happened with your financials.
Cons:
- QuickBooks is truly incredible, but their database architecture and some of their restrictions are incredibly dated. For example, they limit customer names, product names and several other fields to 31 characters. In today's more complex market it is extremely easy to have product names that are longer than 31 characters and QuickBooks will not let you enter them. They will tell you to either cut the product off at 31 (which can create duplicate names which is not allowed) or they will tell you to rename the product. Neither is good option for most companies. This becomes very apparent when you have customers with the same name, for example John Smith. QuickBooks will only let you create one of them and prevent the other from getting added. Their solution again is to rename the customer by giving it extra characters like a space at the end, or adding a 1 or a 2. But when you are limited to 31 total characters and your office staff then has to make sure that they select the right customer when working with a record, well you can see where these solutions are not really workable either. The pros of the software certainly outweigh this issue and it is possible to come up with internal naming conventions to fix these issues, still with a company the size of Intuit and software as popular as QuickBooks these issues should have been addressed years ago.
