Mindbody wellness business software helps you seamlessly manage your business end-to-end, attract new clients, and grow your revenue.
I like how easy this software makes it to reserve a spot in a workout class and cancel a reservation if need be. I also like how the price of classes is made known and shown very clearly.
Customer Service, Pricing, Poor Interface, Difficult to Set Up.
Filter reviews (2,676)
Filter reviews (2,676)
MindBody Could Be Your Friendly Guide to a Thriving Wellness Business!
Comments: What I like about MindBody is that you can focus on your business. MindBody is a fantastic software solution for businesses in the wellness industry. It offers peace of mind, a responsive support team, and takes care of all your backend needs. While it might take some time to learn the ropes, the benefits definitely outweigh any minor drawbacks. If you're in the market for an all-in-one platform, I'd highly recommend giving MindBody a try!
Pros:Peace of mind: I've gotta say, one of the best things about MindBody is the sense of security it brings. It's comforting to know that the platform takes care of all the backend needs for your business, today and in the future. You can trust it to grow with you and adapt to your changing needs.Responsive support: If you ever run into an issue with MindBody, their support team is on it! Just get in touch with your SAM (Success Account Manager) and they'll help you sort it out in no time. No problem is too big or too small for them to handle.
Cons:Honestly, there isn't much to dislike about MindBody. But if I had to nitpick, I'd say that it might take a little time to get the hang of the platform. However, their helpful support team makes this learning curve a breeze to overcome.
Alternatives Considered: Fresha
Reasons for Switching to Mindbody: Pricing.
Membership management software
Comments: Currently, only a few of our locations use MINDBODY. Within our wellness sector, it is utilized to book client appointments. Additionally, it is used to provide our clients access to their accounts so they may make payments, sign documents, and book their own appointments. It enables a smooth transition for first-time clients and speeds up the procedure by doing away with the documentation we previously used.
It combines client and trainer schedules in a single spot. It enables frictionless checkout. Clients can access it through a mobile app.
Certain package integrations are not possible if we are running special offers or discounts.From the client's perspective, there are sporadic problems when using the mobile app.
Alternatives Considered: Genbook
Reasons for Switching to Mindbody: I prefer the use of interface and the simplicity of the program.
Comments: MindBody pulled a scam with me. I did an add-on service for the branded app and they failed to mention it would extend me into a contract. I was lied to in February about canceling my Video On Demand and that it was a contract and after four months of exhaustion, the truth was that it was month to month. Instead of doing the right thing and refunding the $400 they owed me, they wanted to continue to "investigate" when I had all the emails. I was then kicked around to over 9 different support team members who told different stories each time I was emailed. MindBody will raise your rates without warning, increase credit card fees, and you cannot void any transactions so they can triple charge you. I wanted to cancel my subscription and I was told they wanted me to fulfill my contract I never knew I was in. The terms to cancel are month-to-month on their website to pull you in. MBO will give you a contract after lying to get you to sign up. I missed the date to cancel in March and they stole $400 from me and sent me on a four-month chase to get it back. I'm to hold my end of the bargain while they are free to steal and cause you headaches to just get your money back. If you get upset at any point, they will go on repeat with a script that someone from the top will give them. Don't sign up unless you have money and time to waste.
MindBody Online is expensive and has so many glitches your software will be a science project daily to get to work.
MindBody caters to large franchises and corporations. If you are a small studio, stay clear as they will treat you like a bottom feeder. The support team will never respond in a timely manner and you will be kicked around like a rag doll to the point of exhaustion. Payment does not apply correctly and membership setups only work until they do an update, which will force you to rewrite your contracts.
Mindbody is your way to run your good life requirements.
Comments: A good system to use and I do recommend it.
They way you book for a service is very good, the dashboards they have are very good on the system. The system provides an insight snapshot to what is going on today which is great.
The system may have issue when connecting at times and this might be due to few updates that they have been making.
Alternatives Considered: Glofox and Vagaro
Reasons for Switching to Mindbody: It has easy interfaces to use, does not require a lot of training. The cost is decent and fair compared to other systems.
MINDBODY: Unleashing the Power for Your Spa, Yoga Studio, or Fitness Centre
Comments: Having worked as a front desk employee at various businesses that use the MINDBODY system, including yoga studios, spas, and massage centers, I can attest to its efficiency and effectiveness. The software is designed specifically to meet the unique needs of these types of businesses and provides a comprehensive set of features for managing appointments, scheduling, and payment processing. What I appreciated most about the system was its user-friendly interface, which made it easy for me to quickly look up class schedules, book customers into classes, and process payments with minimal delays. Overall, I highly recommend the MINDBODY system to anyone looking for a powerful and reliable business management solution for their wellness business.
As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.
As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.
Driving the wellness industry!
Comments: Software is good for scheduling appointments and making business run more smoothly on daily basis. However, the price of subscription and customer service need improvement.
Mindbody is effectively the most impressive and thorough programming that anyone could hope to find to assist with running your wellbeing and wellness organization. What many people may not know is that this organization is driving the charge to further develop wellbeing and wellness in this country. Having only one program that can accomplish such a great deal is an enormous in addition to concerning straightforwardness and thriftiness. In particular, it is extremely ideal to have a POS, planning programming, and web based booking across the board. Client assistance is very great. I never needed to look out for hold for longer than a couple of moments. Once in a while the assistance takes more time than appears to be needed and is hard to understand, however I feel that is more than shortcoming of this to some degree tangled programming than the genuine client care itself. The product is effectively open from anyplace. Mobile usage is great!
I accept on the off chance that anybody considers utilizing other programming, it is on the grounds that you are compelled to use a certain charge card organization with Mindbody. They attempted to carry out a portable devoted installment gadget called POYNT which has been frustrating. It is bothersome, yet I was enjoyably shocked to have the option to return for a credit. Customer service could be a whole lot better. Reps that I spoke with were unhelpful at times.
Comments: I think this is better for fitness places and I do not recommend for salons
It was easy and efficient to make appts.
It did not have an easy access to the business reports I needed. The customer service was not good.
Easy to use and lots of options
I have used this while working in a spin studio as well as use it when booking classes for myself. I love all the recommendations of classes and salons in the area as well as deals for trying something new. Using it while working at the studio is very EXTREMELY straight forward and very easy to use.
Overall was extremely happy with this product
With this app, you can get personal fitness recommendations and chart for excercises.
The UI can be laggy at times else overall a good app.
Comments: Overall, I like this product, it’s easy to use, and if it weren’t for the price factor, I would definitely probably switch to just this program.
I love that it covers all of my needs when coming to my business management, and maintains all my new schedules, informs me of old schedules that might be overbooked, and the data sync for Google-based applications and products. It makes integration of breeze.
The price is a little steep for me, considering the access, I have the other applications, and products that offer the same qualities as this product for almost free. So yes, it’s too expensive considering those conditions.
Terrible software, terrible customer service
Comments: Customer service is awful. The message always says they have an unusually high call volume, so it takes hours to solve any issues, and half the issues the techs have never heard of it, so they just punt.
The software is good at booking clients, and minding the number of sessions remaining in a package. It reminds clients of appointments.
The point of sale is a nightmare. They have NO point of sale effectively. They don't even allow an instrument as a chip reader!!! The only solution is a 3rd party instrument that costs $900, and does not fully integrate with the mindbody software. They forbid you getting a functional Credit card terminal, and have no options. This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain. The company has had an urgent fix in the works for over a year. I could go on, this is just the tip of the iceberg. Aditionally, they charge way above what I can get credit card processing for on the open market, but they forbid any competition in this arena.
Way too expensive for what you get. Currently the online booking App displays doesn't work
Comments: Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit the App is broken. Their response is they can just remove my business from the App. (I pay for this, I want the features.) It also often takes Support several days to respond to support requests, which is very frustrating when you're having a issue. This Software is definitely not worth the $260 a month. I was paying $50 for Acuity and it was a better product, and I will be switching back as soon as I can get out of this contract.
It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)
First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.) The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly. The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible. The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.
MindBody for Small Gym
Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.
Easy to use, very intuitive. Set up took almost no time at all. MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory. The software is flexible enough to handle multiple users and expand when needed. The software will also take into account independent contractors. Most functions are very user friendly and mistakes are easy to correct.
I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds. It can take time to put together information for sales tax, most of my business, 95%, is service related. All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.
Alternatives Considered: Zen Planner and Zendesk Suite
Reasons for Choosing Mindbody: RhinoFit didn't have the flexibility I needed and wasn't as intuitive
Switched From: RhinoFit
MindBody for Music Schools
Comments: Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.
Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.
We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.
MindBody Software is Mostly Great
Comments: Honestly, software is software these days. But my experience with MindBody is that the team of people they have behind the scenes is absolutely phenomenal. They just put on the most amazing in person event called Bold, and I was so impressed I already bought my ticket for next year. They also do a yearly training on their software called MindBody University, and I have heard great things. I'm hoping that once I attend, I will fall in love with the software as much as I have with the people.
It has a lot of features that I need to run my business, like reports, memberships, and online booking for clients.
I do not find it intuitive, and sometimes it's glitchy and inconsistent.
Alternatives Considered: Vagaro
Reasons for Choosing Mindbody: I needed more functionality than it provided. Honestly, I also tried Booker, Full Slate, and Massage Book.
Switched From: Bookeo
Reasons for Switching to Mindbody: It came recommended from my mentor.
MindBody is on its way to becoming something great.
Comments: My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need.
I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.
What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it. Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one. What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab.
None. This thing takes hours to set up - the numbers in the revenue tracker do not match up to the deposits in the bank account. We have to keep track of our own revenue and can't trust any of the numbers that show up in their tracking.
Horrific customer service - insanely high price increases - unethical business practices - For example - we decide to try out a new retention marketing program that they came up with. Sounds like a great idea, decided to test it out. It sucked, whatever, we tried it and just decided to discontinue it. No-can-do. Apparently, without telling us, trying out the new automated follow up program bumped us up to a completely different version of the software - we thought it was just an add-on service. Well the thing sucked and we wanted to go back to what we had, but they eliminated that. But they didn't even tell us that they had eliminated it before we switched back. So they switch us back and we are shockingly surprised when we lose A LOT of functionality. We complain that we were never told when we upgraded, or when we downgraded what the consequences would be. They don't care. So here we are losing money as a result, because we can't manually adjust prices when necessary and spending a significant amount of time doing things ourselves that our employees were able to do before. So we just agree to go back to the upgraded version only to find out that all of our membership contracts and autopays information is gone. I know we are not the only ones this has happened to. I smell a class-action lawsuit coming...
5 years ago
Hello, Over the course of the past year, we have been rolling out new packages to our customers, giving them at least 30 days notice about when their new pricing will take effect, and what their options were. We'd like to look into the feedback you made in your review, but unfortunately, because you provided your feedback anonymously, we are unable to confirm that is what happened. Could you provide your business details to [email protected]?
MINDBODY REVIEW (Merchant user)
First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. One thing I liked about the app is that it has many features that allow many ways to communicate with clients. They also have friendly training calls and the people are extremely nice. They seem to be from the west coast so they all seem very laid back, Cali style. They are excellent sales people who know how to get you to
First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. The company does not tell you how difficult the platform is. The fact that we need a trainer to show us how to use it should have let me know that I would require intense hands on training. The back end is difficult and the entire system requires lots of time. This is not a user friendly platform. Their customer service is the worst I have dealt with in many years. They do not offer refunds and if you do receive one, it is only done "At special circumstances" but it is not easy to obtain. The fact they say that there are no refunds is not good. They are mostly afraid that if you see the platform, you will steal their idea so they are more worried about their platform being stolen than making a customer happy. I was offered a free month because they guaranteed I'd be happy with their system. Unfortunately I wasn't and I decided to cancel with them. They never got back to me when I attempted by emailing their [email protected]. I also contacted [email protected] and requested cancellation. I had a chance to speak to a tech support on the weekend who told me that he would let them know to cancel my subscription. I contacted my trainer who also gave me heads up on how to cancel and let me know she would let them know on her end. I am currently waiting on the phone with them for 50 minutes for them to call me back because I am in cue. Their cue time was "first person waiting on cue has waited 50 minutes" so I am assuming that I am not next. Even after requesting for over one week to cancel, they charged my card eight days later. I called my bank and they said that they have dealt with them before on a personal level so their reputation is known to be difficult. Their default email I have received countless times is "Thank you for contacting MINDBODY®. Our team has been experiencing a higher volume of inbound contacts, which means that we may not be able to get back to you as quickly as we would like. We appreciate your continued patience during our peak season and we have some great help resources available online. You can access detailed FAQs, video tutorials, and more, click here to get started! All emails are saved and may be reviewed for quality assurance purposes." This is the email I received by support when asking to cancel, by clientcare. I am now waiting to cancel and I do not have the time to wait yet I need to in order to get my money back. Do not go with them for a trial unless you are ready to commit because they are extremely difficult to work with and will keep your money if you decide they are not for you.
6 years ago
Hi Azael- Thank you for taking the time to feedback about your time with MINDBODY. We apologize for your experience with wait times calling into our support team. We've been experience a higher volume of support requests and are actively working on solutions to improve wait times, including offering support through Facebook and Twitter for faster resolution. We see that you were able to successfully reach out Client Care team to cancel your subscription yesterday. While we understand your frustration with not being offered a refund, our Terms of Service do state that all fees are non-refundable. Thank you for trying our software as a solution for your business needs. We are sorry to hear that it didn't work out, but wish you the best in the future of your business.
Mindbody post virus apocalypse
Comments: In normal times, mb while not perfect is worth the expense. There are a lot of features and you used to be able to call them 24/7. But in the world of covid, it's too expensive and it's even harder to access customer service, the hours are limited and the wait times very long. We put our mb account on hold- which costs $50 a month- you can actually get software for that amount. Pre-covid rating is 4 and now it's a 3
Before the virus hit, I loved Mindbody. The high monthly fee was worth the expense because the software automatically links up with 3rd party vendors like Class Pass and gym pass. Plus nearly every studio is using this software so it's easy to pick up traveling clients or sales via their dynamic pricing option. In short, the subscription is super high but in normal times you get a lot of it in return. This is not the case at the moment. They did offer 1 month subscription relief and 2 if you commit to 2 years but I don't know if we will make it? Most of the support staff is super friendly and helpful.
Given it's many features, the software is sophisticated and not easy to use. Could never figure out the private yoga feature or how to show the studio was being rented so for us not to be able to do this - it was very expensive. Also we were one of the first studios to live stream so we got set up prior =however not all mb reps could accurately advise how to set up. We paid for adverting on fb and google, got many clicks and zero conversions- people kept getting tripped up in mb. A survey indicated over 30% of users had a hard time booking, paying for or accessing live stream classes on mb. I literally spent all day every day troubleshooting with mb reps, instructors and clients. I wonder ho many people we lost that got turned off? We decided to move our live stream and on demand off he platform.
Stay well away from this company
Comments: MindBody missold me on the product. They promised me basic functions that the software simply wasn't able to deliver. When I expressed that this is one of the main selling points for me they said quote" I've checked it for you and we can do that". One of these things was a simple auto email reminder for customers when they are due for payment on their payment plan. This function could have saved me a considerable amount of time not having to individually email people. It took me weeks of communication to them to even get an I'm sorry out of them without any real resolution. I wish their sales people were more honest at the beginning and just told me outright that the software isn't for my business. They outright lied to me and seemed to be more keen on closing a sale than having a happy customer for the long run. They suspect they actually caused extra work load for their tech support team. While the tech support team was generally trying to be helpful I was told conflicting information several times about the same subject on how to adjust a certain functionaility or whether or not it can be adjusted etc. This also caused me several hours on the phone with them. This is very upsetting as I sept £1500 for onboarding then £190/month on monthly subsciption for using the platform. That's OUTRAGEOUS comparing it to what you actually get for that money!!!!!!! Upon leaving them they woulnd't provide my data in a userfriendly format even when I asked for it.
I generally found their tech support team helpful and generally trying their best to sort out the issues you're facing. Although it often meant spending hours on the phone waiting for them.
Not user friendly at all, neither from the customer's perspective nor from the admin side. Initially we had about 30% of the registration not going through due to the sign up process not functioning properly on the customers side. This is after spending £1500 on 2 months of onboarding with MindBody!!!! The software often wouldn't function fully on Safari. Simple tasks made extremely complicated on the admin side. For example: if you have to change a date of an event, you have to remove every person registered from the event and refund their account. Until you do that the software doesn't let you change the date. Once you removed and refunded everyone you can change the date of the event. Once you change the date of the event you have to individually re-register each person back in. The process of doing the unregistering and reregistering someone takes a couple of minutes each. This is just one example of many.
3 years ago
Hello, We are sorry to hear about your experience with Mindbody. We can see that your cancellation was processed, and wish you the best of luck as you search for a software that fits your business needs.
Leading and inspiring the health and fitness industry
Comments: I've truly found Mindbody as an ally to help run my business. The company and community around it is why I'm in the health and fitness industry. It is inspiring to see a company trailblaze positive change in the public's heath and look forward to be associated with Mindbody for years to come.
Mindbody is easily the most powerful and comprehensive software available to help run your health and fitness company. What a lot of people may not know is that this company is leading the charge to improve health and fitness in this country and throughout the world where Mindbody is found. Having spent time at their campus in San Luis Obispo, I've seen it first hand. I go to the Mindbody University events to learn and to be inspired. It is a comprehensive program so it can be complicated. With time, you can master this program then use complementary software depending how sophisticated you want to be with your company. It is confusing to see so many complementary software programs, but to the best of my knowledge, I believe Mindbody keeps from duplicating every idea/program to not degrade the work that they do with the foundation of the work that they do well. This company is innovative and trailblazing ways and features that will enhance the clients experience at your gym/studio and easily the best feature is the ability to use a mobile device to run the software and create and pleasant experience for the user.
I believe if anyone considers using other software, it is because you are forced to use a specific credit card company with Mindbody. The sophistication to take different types of payment is lacking in such a monumentally successful software program. They tried to roll out a mobile dedicated payment device called POYNT which has been disappointing. It is clunky and unreliable, but I was pleasantly surprised to be able to return for a credit on my account. There are reports that the payment system is being revamped and it would be a revelation and would make the system truly complete.
Things are okay, but they could be better
Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.
-visually, it is simple and appealing -The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved -Mostly it has accommodated the needs of our business
-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing) -The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice. -There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few) -When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us
5 years ago
Hi Amanda- Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours. In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.
Stay FAR FAR away, Customer Support and Sales is a joke
The only pro I can think of is the integrated merchant processing. Even then it's not really a pro because if you want to use another processor it's not gonna happen.
Work Item 506732 - [Public API][Verified][GetClientServices][Business App] Unable to check out appointments with services that are associated with a service category relationship This issue was first reported to Mindbody on July 31st and to-date nothing has been done to resolve it. We continuously call and email the company to only be told the following and I quote "Compensation: We discussed our Terms of Service, and how they do not grant compensation for work items such as these. The compensation you were given was related to your experience, and not associated in anyway with a loss of revenue, or increase in cost associated with this work item. Because you have already been compensated for your experience with this issue, there will be no additional or ongoing compensation applied to your account. Internal Communication: I have reached out to our Developers for the most current information about this issue that they can provide to us. When they reply to me, I can relay that information to you. You will also be proactively notified via email when the issue is resolved." This is fine and all but Mindbody will not sit here and continue to charge us full price for less than half of a product. Literally when teachers cannot check out lessons properly the system doesn't know to bill for the lessons. That means an overall decrease in revenue and a break down of the billing system.
6 years ago
Hi Todd, Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interim, our support team is available to assist you if you want additional updates, or you can reply to the email you received from our Tech Support Team Lead earlier this week.
Comments: MindBody is the admin assistant I've always needed and could never before afford. In the first three months of using it I DOUBLED my income. My clients can schedule, cancel, reschedule, sign up for classes and pay online- that alone saves me at least two hours a day that I no longer have to be on the phone, I can be working! Or playing with my family, or a million other things rather than sitting on a phone or on email. Just the ability to take credit cards (all of them) increased my pay; there's a feature when the client pays which asks if they want to leave a tip and offers different percentages or a custom amount...and when asked if they want to leave a tip, more people do so! Seriously my average went from 65 to 90 each session. Clients can buy gift cards online and print them out immediately, that's a nice feature for those last minute gift givers, and they are again asked if they want to leave a tip... it's crazy how quickly my income skyrocketed. I'm beyond grateful. OH and the best part. MindBody's customer service. I was actually offered a lower rate with another company (we'll call them Circle so I don't offend the real company) but Circle was terrible. With Circle, I waited fifteen months to get the rate I was promised and I was constantly tossed back and forth in emails and phone calls as Circle passed blame and did nothing to help my business. So I checked out MindBody. And they walked me through the software, the setup, how to use it, they even showed me how to customize everything for my business! We're talking 45 minute phone calls with this awesome customer service associate (Rep- he's so calm and intelligent and researches every question you have) EVERY WEEK until I felt comfortable using MindBody. I was terrified after trying Circle, but MindBody gave me the software, the skills, the customization, the feedback- did I mention you can run reports at any time to figure profit and taxes and such?- and as of today I stand to TRIPLE my income this year. Thank God I didn't give up after Circle. Thank God I found MindBody. I realize I'm typing in stream-of-consciousness, I realize I'm beyond excited, but for a single mother of three running her own business who had learned to live just below the poverty level, to make such a leap in income, to have such powerful and professional software, to have the unwavering support and knowledge base of an entire team of people at MindBody- it's overwhelming. Miracle Software.
MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.
Hm. Well, I have yet to figure out the difference between signing someone up for a yoga class and signing them in to a yoga class, so maybe differentiating that in the program's wording would help. OH and for those of us who use our phones exclusively, not a computer, when using the software, it would be lovely if the phone programming held everything just like the computer programming does. Hmmmmm .... OH and sometimes late at night my schedule disappears completely from my phone. It shows up as blank, which is frightening, but in the morning it's back to normal. Maybe you guys are working on it then?
5 years ago
Thank you for your review, Molly!
I've increased my business 20% in each of the 2 years I've been with MBO.
MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability. My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like. Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need. The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop. MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.
Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish: a more robust set of auto email options more content for the retention and re-engage emails more functionality related to inventory the ability of change contract start dates after the contract has been activated That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.
5 years ago
Thanks for the review, Terri! We're proud to be on your team!