Mindbody Reviews

Time Saving

Comments: Very happy and less stressed with Mindbody.

Pros:

I can have all the different kinds of appointments for my Mary Kay on here easily. Easy to load and navigate through it. Helps keep personal appointments seperate from my businesse.

Cons:

So far I haven't found anything that I don't like or that would be a Con for users.

Great product and dare I say best gym software!

Pros:

This is by far the best gym software for running a business. Easy to use and capable of doing most everything that you need.

Cons:

There are some changes with the upgrade to some of the reporting and things that I was not a fan of.

Mindbody - enjoy it more as a user than a studio owner

Comments: I always used MB as a consumer and it was my go-to when traveling to find a studio or salon. This is why we went with this for our scheduling pos software for my studio when we opened. The cost and the lack of customer support and the confusing interface for us on the backend disappointed me as a studio owner.

Pros:

I liked the reporting, the MB app, and the option to also have your own app.

Cons:

The cost, the clunkiness of the backend software and the lack of customer support for the cost.

Not great, but not bad. It'll work

Comments: It was okay. It was better than what we had been using previously.

Pros:

It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7.

Cons:

It was difficult to send emails out to members if we had any changes to our class schedules.

MindBody user since 2011

Comments: We have been using it since 2011 and not found a competitor that has all the same features.

Pros:

We run a large health club and MindBody has the features to allow us to run all the aspects of our business using the software. They also have excellent customer service.

Cons:

The reports should all have the option to allow comparision to the prior period, especially the sales reports. It should be easier to import a list of clients into Messenger to allow you to text a large group of clients.

Worst organized company NOT support whatsoever

Pros:

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Cons:

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Good product but search function for products and UI could be better

Comments: Overall experience is good but UI could look better and search function for products is horrible.

Pros:

It is well known and reliable for the most part. good customer service if there is an issue.

Cons:

The product search experience is terrible. If you include a space in the search that doesn't appear in the way the product was entered in system then it doesn't show up. for example I searched "post card" and nothing came up because it's listed as "postcard" in the system.

Running a business on one program is ideal

Comments: Overall a very positive experience and would recommend to others.

Pros:

I like that the platform is becoming more full spectrum service. I can do a lot more than I used to be able to and I love the idea of one stop shop kind of experience. I don’t need multiple programs to run my business anymore.

Cons:

I think there are some more intuitive features that could be added, maybe more pleasing layout (aesthetically)

Hairstylists BEWARE Shady, exorbitantly expensive for services.You can get for 1/10 of the price elsewhere

Comments: Do not check mark any boxes without reading terms of service. Don't agree to any discount for several months. Create reviews on better business bureau also.

Pros:

Bait and switch program. No.Transparency of programme features prior to paying your first month. Do not agree to make a first month payment or check mark any boxes.

Cons:

Customer service bounces you around to avoid discussing cancellation. Their contract will lock you in to 12 months. At exorbitantly, overpriced cost to your business 250-1000 MONTHLY! for services that are provided at thirty four dollars a month through schedulicity,vagaro for small salons. Scaled TOO LARGE for a small salon.. on boarding will cost you. It is not included in your monthly. Click buttons will charge per click on your site. There are so many hidden charges.. any monthly subscription will be the beginning of spending. Someone has been pilfering in my account changing my subscription type when I haven't even been online.

Mindbody Review

Comments: We found it to be over priced, not user friendly and customer service did not respond quickly

Pros:

The Lay out of classes was pleasing to the eye.

Cons:

Customer service took forever to respond.

When it works, it's great

Comments: This software has literally 100% of the features that I need out of a software to run my business smooth and efficiently, but I would kill for all those features to work closer to 90% of the time for the price I pay for it.

Pros:

Online booking Marketing suite with automated emails Appointment confirmations Personal branded app Membership and package management

Cons:

Customer support is terrible Nobody ever seems to understand how to fix the recurrent problems with the software There are constant glitches All automated emails are routed to spam Credit card processing is severely delayed by up to 5 days It is lavishly expensive for what you get

The Worst Software Service Company!!

Comments: I am stunned to see even one positive review of this software and the company. We had the worst possible experience; nothing worked as promised. Customer service was rarely able to fix any of the issues we dealing with. We went from a completely booked schedule prior to MB, to a couple of appointments per day, almost all of which were booked over the phone. We lost thousands of dollars per month because of this software!!!! Our clients were so frustrated and the staff were beside themselves. After 4 months of trying to make this work for us, we finally gave up because NOTHING was fixed. To top it all off, we had to go with another platform and MB will not let us out of our contract even though we had such terrible experience, AND they won't let us drop down to a lower cost package even though we are no longer using them. We are stuck paying almost $1000 per month for their premium package that is not being used. I literally have never experiences such a complete and total disaster. We are now having to pay for two software platforms, MindBody, which is unusable, and then the one that actually works! BEWARE of this company!!!!

Pros:

NOTHING, they are a disaster! Not a single thing worked as promised. We lost thousands of dollars per month!!

Cons:

Customer service is abysmal. It takes 10 phone calls to find the one person who might be able to help, but then the fix doesn't work the next day. Onboarding, our guy missed our first two onboarding calls and then had the nerve to say, well you never took advantage of your onboarding. THIS SOFTWARE DOES NOT WORK as promised.

Mindbody is not for Small Studios - Don't waste your money.

Comments: Mindbody was great when I first opened my business over 10 years ago. However, I would not recommend it now to any small business. Mindbody pulled fees out of my account for a studio in Texas that I did not own that had a similar name. Thousands of dollars were taken out and it took months for the money to be received back into my account after their error. I had to call daily to get updates on my overcharged account.

Pros:

It was easy for my clients to book classes on the APP.

Cons:

Small businesses were quickly at a disadvantage to franchises. They had the ability to pay for ads and promos. The APP was continually full of competitors offering big deals. Many small studios including mine eventually left Mindbody to software companies that included an APP for individual studios only. It created customer loyalty.

Atrocious

Comments: It worked until it didnt. For a single site studio perhaps its still possible but anyone with no knowledge on how to find your own solutions do not use this product at all.

Pros:

Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man.

Cons:

A rather long list. 1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense. 2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this. 3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing. This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY.

Experts in their field

Comments: It's convenient and reliable, customer service was really helpful

Pros:

It's much cheaper than collaborating with a company that would develop everything from ground zero.

Cons:

Nothing, it's great! The company used it for many years and is satisfied

My goto app for searching classes that are available for the time that I have carved out!

Comments: MindBody is my go-to app for seeing what is available in local classes. It is also my go-to app when traveling; when I find a few hours, I can use it for self-care. I have explored many courses I would never have considered without using MindBody as my primary search. More minor business schedules do not populate a standard Google search, so I always use MindBody first.

Pros:

I love that I can see many types of classes available during a time slot that I have available for self-care. My schedule is always shifting, and self-care time slots overlap with other obligations. MindBody shares what's happening now and in the future, allows me to explore options and book classes, and sends me a calendar link with mapping. I love this app!

Cons:

Having a time slot - mileage willing to travel - and available search options would be helpful.

Using Mindbody at New York Pilates

Comments: They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful.
I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed.
I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it.

Pros:

GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.

Cons:

I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!

Ok to start...

Comments: We had a decent run- but ultimately got priced out as the continual increases with out more features didn't make sense.

Pros:

Pretty easy to use overall. We switched from a very basic software program so initially the features were nice and allowed for different sales paths that we enjoyed offering to clients.

Cons:

Constant price increases and upcharging for features.

MINDBODY is Functional, But Not Great

Comments: Help Desk is responsive and generally very helpful, except when they guess at the answer and leave us spinning.
It's very expensive.
I don't like the app. The views are not a good representation of what is really going on with a client's account. The app is difficult for clients to navigate, yet they don't like to use the web version because it is inconvenient.
Sales Team is generally unresponsive.

Pros:

Available across the country so clients can book in advance. Ease of rosters

Cons:

Expensive. Have to have an instance for each site. Recent Upgrades were not Upgrades. They messed things up. Inability to customize reports.

There are better, cheaper alternatives..

Comments: I have now moved away from using Mindbody as a booking platform - found cheaper, and more user friendly alternatives.

Pros:

Easy scheduling and visibility of class availability for customers, relatively easy use for studio staff.

Cons:

Quite pricey for functionality. Multiple logins required for multiple studios. Frustrating limitations for custom reports.

Mindbody Online

Comments: I have been using it for 10+ years as an instructor and studio manager. It is quite basic and easy to understand but some things really need improving.

Pros:

It is very handy to be able to use with multiple locations and the interfact is pretty user friendly

Cons:

Lots of bugs and things take a bit to get resolved

Amazing system

Comments: Great system overall. Best of all the other scheduling systems

Pros:

Easiest to use compared to other scheduling systmes

Cons:

the least i like about the system is that it is a bit pricy

Pretty good

Comments: It was good overall. Certain aspects created a few issues but it was mostly good.

Pros:

It had all the features you needed for operating a small fitness studio

Cons:

I can’t remember the specific details at this time but I remember that I wasn’t able to offer session packages in a certain way and had to switch to biweekly billing as a work around.

Mindbody is a game-changer!

Comments: As an Assistant General Manager, I use Mindbody daily. It’s an essential tool for managing our operations, and I'm excited to see how it continues to evolve.As an Assistant General Manager, I use Mindbody daily. It’s an essential tool for managing our operations, and I'm excited to see how it continues to evolve.

Pros:

I love how easy it is to navigate and manage client info. It’s a time-saver, and I see improvements every time I use it.

Cons:

The reporting system could be a little more flexible, but it's functional for what we need.

a taylored body

Pros:

Alot of options, reports and ways to use the software

Cons:

kept increasing the price every year and no loyalty to long term customers