SuperOffice CRM Reviews

"You can almost say it 'runs the company'!"

Comments: We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros: I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons: The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

"Super Office My Experience"

Pros: I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Cons: It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

"CRM for different business realities"

Comments: On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Pros: Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.

Cons: In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

"Moving to SuperOffice 8.5 from previous Superoffice Version"

Comments: SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

Pros: Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Cons: I would like to have a person connected to different companies.
We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

"An easy to use CRM with many functions!"

Comments: Could not do without it today. Used daily and often in the phone.

Pros: The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Cons: If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

"User-Friendly Interface with the core essentials"

Comments: Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

Pros: User-friendly interface
Integration with Microsoft Office 365
ERP integration

Cons: Experience with web version compairing to core version
Visual aspect could be improved

"SuperOffice is the backbone of our company."

Comments: SuperOffice has a lot of experience with implementations, so they are really good in helping new customers to build up the application in your company.

Pros: SuperOffice gives you an easy to use CRM application were you can store al your contact with customers, clients and suppliers.

Cons: I took some time to persuade everyone in our company to use SuperOffice all the time. Good change management is required.

"Using it for decades now and still using it every day. That means something."

Comments: Knowledge of customers, documents ordened, GDPR compliant

Pros: Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Cons: There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

"Complete and powerful system to support all main processes"

Comments: Better overview and storage of all activities and customer information

Pros: Very flexible in setup. Very fast and good helpdesk.
It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.

Cons: Sometimes it's still difficult to retain a certain mail or document.
when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.

"Overall happy with SuperOffice"

Pros: It is userfriendly and support when needed is often quick and helpfull.

Cons: For some wanted functions or if you want to expand your own system, you can buy apps. That means it cost extra and because there is a solution (provided by others) this will not be developed bij SuperOffice anymore .

"SuperOffice CRM"

Comments: to keep on top of all buisiness is so easy wth SO. I follow simple steps everyday and the administration is no hassle. Great and simple. I like it

Pros: Simple to get started and understand, very logically built.

Cons: The onlineversion is slower than the App version on the computer.

"Go for SuperOffice"

Pros: The way you can built the Projects and sales yourself after your own Company needs. Set up tasks after need and do Changes to it easily.

Cons: The lack of Workgroups, would really like that to be a standard feature instead of Always use the selection.
That it is hard to search for your saved e-mails with just a Word.

"Great CRM"

Comments: It is really user friendly and easy to register information and activities.

Pros: User friendly and easy to use as a new user.

Cons: I would like the dashboards to be more user friendly, like creating dashboards that I can chare to colleagues.

"Great CRM-system"

Pros: It has a ton of features and functionality and really facilitates my daily work and customer relationships.

Cons: It requires a structured working routine, which is great, but an aspect where we as a company have failed.

"Great Value for Money"

Comments: Our reporting had been bad using other software, but, this has helped us improve a great deal in our customization of reports. We present everything in our company outlays, and it blends well with everything else.

Pros: For our company which handles a lot of data, it has been of great help. Moreover, it is very easy to use and has room for customization.

Cons: In a day where business intelligence is becoming of greater importance to the business world, it would be of great help if it is integrated to other software for the purposes of improving business reporting.

"Userfriendly CRM"

Comments: We had a lot of seperate lists at our office. it was a lot of work to adjust all of the listst, now, with SuperOffice, we only have to do it once.
Another Pro is that we, as marketing, are not the only one who is responsible for all the adjustments. Sales can do it to and we always have an up to date overview.

Pros: It is really easy to use.
A lot of information can be found on internet.
A lot of possibilities (customizable).
Pirce (if you use the standard version.

Cons: customizable, but expensive and as marketeer I have to say that the marketing tool is limited

"One of the best CRM tools!"

Comments: We will get reminder to return call for follow up. Its a great tool to improve customer satisfaction!

Pros: Very easy to use, allow users to customize it to their preference.
It helps me in my daily jobs, it saves me a lot of time, improve my time management as well.

Cons: so far so good, maybe it could be better if able to integrate with other software?!
The user interface is slightly outdated.

"Good but can improve."

Comments: Customer and servicereports.

Pros: I like it because its online and can be axessed anywere, and on iOS platforms.

Cons: I dont like that its a bit difficult to learn if you dont work with it daily. I dont like that its not possible to add external documents like ecxel for instance.

"Superoffice use"

Comments: very good

Pros: Search functions, ease of use, nice layout

Cons: quantity of characters in an activity. I am reaching the maximum realy fast

"Not impressed"

Comments: I have experience of using other helpdesks

Pros: It's possible to handle support issues somewhat.

Cons: It's not integrated with Jira. Email notifications are in Norwegian (perhaps error in config). Difficult to navigate. Very slow and looks like a CRM from 15 years ago.

"SuperOffice CRM"

Comments: Good

Pros: The best thing about this software are the notes in activity

Cons: I don't have anything to write about this yet

"A few clicks a day makes your work saved and safe!"

Comments: The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.

Pros: Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.

Cons: Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

"About SuperOffice CRM-on line"

Comments: I´m very happy to be a user. It is so easy to be in control of the sales/project process, but of course wrong input to the system and you will get wrong out put.

Pros: It is an easy way to catalog your customer with projects and sales and get reminders to follow up

Cons: It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin.

"Easy to adapt to your needs"

Comments: SuperOffice is a tool you can use for so many different things, leads, orders, correspondence, e-mail send-outs, Sales.. and since I am am big fan of efficiency , this is what I like most, SuperOffice makes it easy to be efficent!

Pros: Easy to use, easy to adapt to your own needs and set up for your type of business.

Cons: Hard to say, maybe that the settings for import could be a bit more advanced.

"Good price to quality ratio"

Pros: Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Cons: Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.