ChannelAdvisor Reviews

"The only marketplace listing management tool I'd recommend"

Comments: I have used ChannelAdvisor for years, and have had very few negative experiences. The support staff are generally very quick to respond, and helpful in resolving support cases. There are various ways the platform enables users to solve problems on their own; such as creating a customized FTP feeds and scheduling automated tasks. I've used two of the competitor's platforms, and neither come close to the flexibility and intuitive use of ChannelAdvisor.

Pros: The product listing templates are very versatile. You can create unique rules to manage all products, a group of products, or even a single product. This allows us to easily manage many different types of product's data, and configure exactly the way we want.

Cons: When your product catalog is small, ChannelAdvisor's inventory management tools run very quickly. When your catalog is hundreds of thousands of products, the response times can be painfully slow in some situations.

"Excellent tool and excellent support team"

Pros: Very easy to use tool to keep control of your companies online presence: like your product pricing, inventory at the different retailers, rating and product picture and description. If does that worldwide with well over 1500 online retailers and can do that for your competitors product.

"ChannelAdvisor is the BOMB"

Pros: Ease of use is great. Upload/Download of inventory is easy. I haven't had a hard time figuring hardly anything out. With a couple of exceptions.

Cons: Helpdesk isn't super helpful. But other than that. I don't have any cons about this software. It's pretty straight forward.

"BlueBoard = Love"

Comments: Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much!

Pros: BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing!

Cons: There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed.

"Good software but not the best company"

Comments: All in all it is good software but not the best company to work with.

Pros: CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Cons: It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

"Seems like a great product but project support is abysmal"

Comments: The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

Pros: It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Cons: The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

"Thorough Software for Complex Requirements, Future Solutions Up & Coming"

Pros: You can nearly complete anything you want to within Channel Advisor, the user interface is a bit complex and likely overwhelming for new users. The ability to manipulate data to different markets through business rules and templates is incredibly useful, but requires a lot of back end mapping and fairly continuous work as marketplaces change requirements or add new attributes

Cons: After reviewing additional up and coming comparable software systems: Channel Advisor's user interface and ease-of-use is near the bottom, overall you can expect to pay 2-3x the cost of comparable solutions - if you absolutely need the ability to do utterly anything when manipulating data, sending feeds, etc you may need Channel Advisor

"Channel Advisor Review"

Pros: You can manage and distribute product information including inventory to multiple market places and it will update such information for you regularly.

Cons: I do not like how you can not search and pull up multiple parts by entering more than one part numbers in a search box. For example, when I have to change the pricing on 25 products that are in different categories, I have to enter and search 25 times.

"ChannelAdvisor"

Pros: Easily customizable for every business type - Everything is easy to use and customize

Cons: I have very little qualms with ChannelAdvisor. It could have a little better technical customer service. But overall, a great product.

"Great tool to keep basics under control"

Comments: Great tool. It helped me in many situation to support with facts planning & decisions, while keeping the market and customers under control

Pros: Easy to use, well designed, with great support team, it gives you the most relevant info in a simple to handle way

Cons: No glitch or downside. Still a bit expensive

"Terrible Customer Service"

Pros: no pros not worth. waist of time. really worst

Cons: Got a Call from Customer service and terrible way yo speak with small business. I am currently a newbie to web solutions and got notified that they dont want to work with Small Businesses . Wow really I am glad I didnt signup with a piece of S*** company since they dont respect anyone. Its really sad the way they operate and after reading all the other reviews I think they will soon go out of business

"Controversial Value"

Pros: Staff are friendly. Good products and services. Excellent and robust in concept. Set up took a while and learning it was a little complicated but they do do what they promise to do. Setup will probably take a while if you do it yourself

Cons: Extremely overpriced especially as other companies offer very similar services for a much lower cost. This might be great for large companies, small businesses just be careful and weigh your other options carefully. Once you sign they expect you to follow through the year.

"If you sell tons on eBay, you NEED this software"

Pros: Super easy to list multiple skus. Easy to adjust on the fly. This software makes it super easy to keep track of everything.

"Powerful software but Expensive and hard to learn"

Comments: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Pros: Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Cons: TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash.
They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

"Great tool to automate processes"

Comments: The application offers a lot of functionalities and offer features to automate various processes. We have about 1M+ listings across multiple channels, and no issues in terms of handling the load.

Pros: The portal is user friendly and have a lot of functionalities that can definitely save time and money. Shared inventory across the multiple channels comes really handy, find articles within documentation is super easy, support is knowledgeable in most cases.

Cons: The auto detection of categories on the third party channels needs a lot improvements. The category and subcategory valid values information provided lack details or not there.
Also the lack of video tutorials.

"ChannelAdvisor Enterprise"

Comments: Very short period of time due to cost.

Pros: Loved all the abilities channel advisor gives on multiple channel functionality. Frees up time for me to do more.

Cons: The cost is incredibly high, kept trying to get it lower and was told that they couldn't/wouldn't. Can get the same service for cheaper with other companies.

"Make my life easier"

Comments: Overall very good. I got all supports I need when problems arise. Will appreciate if more training/webinars can be provided for advanced features.

Pros: Channel Advisor is our most important tool for online business. Easy to use, lots of functions and features, customized reports that help me analyze our business.

Cons: There are some data I need but not downloadable - such as ebay Deals & Promotions sales details.

"Excellent Multi Channel Management Tool"

Pros: We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.

Cons: We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.

"SUPER USEFUL TOOL!"

Comments: I tasked with watching not only the gray market but unauthorized sellers and MAP compliance on our authorized seller. Blueboard helps me with all of these tasks.

Pros: I have found the information to be invaluable for our business. There are so many features that assist me in my job on a daily basis. I wouldn't want to go without Blueboard.

Cons: I don't have anything with Blueboard that I have been unsatisfied with.

"Great tools if you can figure out how to use them"

Pros: Makes it easy to deploy products across multiple sales channels.

Cons: Customer service is not very helpful with regards to launching new channels.

"Streamlined"

Pros: Ease of use, makes listing items up to marketplaces much easier and can be done in batch instead of manually

Cons: Price is what I like the least about this software. You get alot for the money but it is still expensive for a software.

"Good Value for Driving Cooperative Commerce"

Comments: CA has a good team of support specialists that have allowed us to optimize and expand our current use. We are looking to expand further internationally as well.

Pros: Easy to review listing and coverage. Provides a good service team to support requests.

Cons: Although they have recently added basket level measuring, the brand sell through is not as high as what we see in other affiliate programs. Hopefully it will improve.

"What you need to know!"

Comments: I first started using ChannelAdvisor because i was told that it would seamlessly let me keep selling my products on four or more platforms. While it may have been doable, it definitely won't be seamless.

Pros: The concept behind this software is amazing. Living in a consumer world, many people want to sell their products on multiple channels

Cons: Connecting API feeds was a nightmare with ChannelAdvisor. This could be both the fault of ChannelAdvisor and the platform, but it made it a night mare for use. We were a growing company and continually wanted to expand to new platforms to sell, while Channel Advisor helped us create one listing and having them in all places, it was too much heartache to handle setting it up.

"Potential Fraud"

Comments: Sales team has little experience. Do not recommend for anyone.

Pros: Zero. The team has taken our money and not helped at all.

Cons: The sales team sells this software as a quick connection to many brands. However, they have a very limited number of brands and their list often indicates brands they want on the platform but don't actually sell. The product costs a lot of money and there is absolutely no value.