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About NextGen Office
NextGen Healthcare provides ambulatory practices with award-winning solutions along with dedicated support & professional services.
Their advantage is that it is built for cloud from ground up. It has extensive proprietary APIs and open FHIR integration for interop.
The pricing is based on a per physician basis. If you have a provider leave your practice/company, you are not allowed to terminate prior to your next renewal date.
Filter reviews (1,276)
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Filter reviews (1,276)

A Perfect NextGen Solution for Small Independent Practices
Comments: It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity.
Pros:
What is most prominent is a User friendly design focused on registering the patient and updating his status.Hassle free alert system with analytics designed for all types of procedures.Support for the program is strictly within the US and they offer hands on authentic support.
Cons:
It was overwhelming the redundant amount of features they have available which may take a while to sift through and fully adapt.It is not very customizable and felt a little flimsy in that department.
Next gen is a wonderful tool for the office and for customer service personnel to use.
Pros:
The real time updating is amazing a patient can call right away with questions and we can get the answers.
Cons:
I really do not have a negative. I enjo9y this product.
Incompetence with revenue cycle team and poorly built EMR
Comments: Poor. Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. Very poor communication.
Pros:
Its relatively cheap, however you get what you pay for...
Cons:
Recurrent multiple mistakes by billing side (revenue cycle), very poor communication. Multiple teams handle your account but none of these teams communicate with each other causing recurrent mistakes and constant oversight by the user
NextGen Healthcare Response
last year
We hear your frustration. Thank you for taking the time to bring this to our attention. The experience you describe falls far short of the high standards we set for ourselves. If you are open to a live conversation, I would welcome learning additional details. Please email me at [email protected] with some time options that work for you, and we’ll set up a call. Thank you so much. Sincerely, Colleen Edwards
Absolute great!
Pros:
Easy to use and very useful app. Innovative
Cons:
I don't have negative experiences about this app
The best tank, but cumbersome for smaller practices
Pros:
Comprehensive and able to personalize. Confidence in a well-backed company.
Cons:
Expensive to run and tailor make/ personalize.
Good choice in EMR
Pros:
It's a solid EMR. The billing functions are plenty.
Cons:
Competitors perhaps provide more alternatives with better features
An excellent EHR tool that makes patient management and care management very easy
Comments: Overall its a nice and easy to use tool. Support is great and very prompt.
Pros:
It has billing and has support for medicare and medicaid. It also has different templates for different conditions which makes management easier.
Cons:
The management pages are pretty cumbersome to setup. Once that is done its easy to use
Next Gen Office Review
Pros:
NextGen Office is a useful platform to manage patient information with various templates / customizable options.
Cons:
When there are new software updates, it is a challenge because previously customized features disappear and have to be done again. Medical staff and providers also have to be retrained to get familiar with the new features / options.
Great app
Pros:
Perfect for small businesses looking for platform
Cons:
Just the usage of it in the start using it
NextGen: Efficient and Evolving Software for Clinics
Comments: NextGen is very easy to learn and use with little to no growing pains. The layout is crisp and clean which allows for a smooth day of charting!
Pros:
I love the crisp, clean layout of NextGen. Super easy to use and things are where you would think they would be. Very user friendly!
Cons:
What I like least about NextGen is all the multiple windows it brings up.
Alternatives Considered:
Limited Customization & Difficult Corporate Team
Comments: I would not recommend working with this company/software. There are numerous options in the market at comparable price points that offer superior products.
Pros:
Provides standard EMR and Practice Management functionality. If all you're looking for is a simple EMR to track your patient encounters, this software is a decent option.
Cons:
1. Extremely difficult to transfer from other EMRs to this system. Beware that there will be a lot of manpower needed in order to get you up and running unless you're willing to pay expensive migration rates. 2. Account management and customer support teams are unorganized and inefficient. Often you have difficulty finding somebody who can answer your questions. 3. The pricing is based on a per physician basis. If you have a provider leave your practice/company, you are not allowed to terminate prior to your next renewal date. You could be left with significant fees for unused licenses if your company has any turnover. Their team offered no flexibility with fees during the COVID-19 pandemic.

NextGen Healthcare
Pros:
It's a great platform for processing charges and payments. It's fully customizable to your needs. It makes it easy to charge, reoganize codes directly on your billing screen and accept co-payments at the same time.
Cons:
I realize that quality control of updates or implementation is not as consistent, somewhat common as it should be.
help you
Pros:
easy to use , it helps alot , easy to search
Cons:
sometimes it was difficult to deal with slow customer service
It is not perfect but it works
Pros:
NextGen Office software offers a comprehensive suite of customizable features, from appointment scheduling to billing and revenue cycle management. It provides consistent and efficient practice management, making check-in, billing, collections, and AR processes seamless. The transition between Practice Management and EHR is smooth, enhancing usability.
Cons:
I find NextGen Office's EHR to be increasingly disorganized over time, lacking crucial bug fixes and addressing user-requested improvements. It needs streamlined features like automated filtering for unpaid claims and easier claim attachment and review processes. The excessive tabs, scrolling, and button-clicking in the system's layout design are inefficient and don't optimize screen space.
nb review
Pros:
Offering a suite of features, including appointment scheduling, electronic health records (EHR), billing and revenue cycle management, reporting, and patient engagement tools. It is easy to use and can be customized to meet the unique needs of different medical practices.
Cons:
The length of time it takes to receive a response from a customer service representative
Product Review
Pros:
Professional tool for billing and medical scheduling and appointments
Cons:
I didn't come across any con for this soft ware
NextGen Office Software
Comments: NextGen Office Software: This could refer to the next generation of office productivity software, such as Microsoft Office or Google Workspace. These software suites could be expected to include new features like advanced artificial intelligence, virtual reality collaboration tools, and integrations with other emerging technologies.NextGen Office Design: This could refer to the next generation of office building and workspace design. This could include features like smart lighting and temperature controls, flexible and collaborative workspaces, and cutting-edge audiovisual systems.NextGen Office Operations: This could refer to the next generation of office management and operations. This could include the use of automation and artificial intelligence to streamline processes, virtual teams that span the globe, and new approaches to hiring, training, and managing employees.Overall, the concept of "NextGen Office" represents the ongoing evolution of the modern workplace as businesses adapt to changing technologies, societal trends, and workforce expectations.
Pros:
"NextGen Office" is a term that can refer to a variety of concepts related to the future of office technology, work environments, and business operations. Here are a few possible interpretations:
Cons:
There is nothing negativeو This could refer to the next generation of office productivity software, such as Microsoft Office or Google Workspace. These software suites could be expected to include new features like advanced artificial intelligence, virtual reality collaboration tools, and integrations with other emerging technologies.
Optimizing Your Practice Management with NextGen Office
Comments: The platform's ability to manage various aspects of my practice, including scheduling, billing, and patient records, has made my job much more manageable. Despite the software's complexity, the support team was responsive and helped me navigate through any issues that arose. If you have a larger practice, NextGen Office is worth considering for your practice management needs.
Pros:
I recently tried NextGen Office for my practice management needs, and the experience was impressive. The platform's extensive functionality allowed me to manage my practice's operations efficiently. The software's reporting tools also gave me insights that I found to be quite valuable.
Cons:
NextGen Office may not be suitable for smaller practices or solo practitioners. Some of the features may be overwhelming, and the learning curve can be steep. Additionally, the software may be too pricey for some smaller practices.
A medical records system you can trust!
Comments: My overall experience has been very positive. It was an easy system to learn, with reliable customer service and support.
Pros:
Nextgen is an ideal platform when operating across multiple office locations or affiliate offices under one corporation. Medical records are viewable in one platform without having to log in and out for each location. Patients are easily searchable with alerts to prevent accidental adding of duplicate charts. You can add a feature to check insurance eligibility on both medical record and practice management side. And encounters instantly populate on both sides, making transferring from front desk to clinic seemless. It is easy to set up alerts for patients, whilst maintaining privacy features to protect their data. There is the ability to add a database of referring providers, which makes it easy to send referrals and records confidentially without having to print, scan or fax documents. You can also utilities a tasking feature to send trackable messages or assignments across locations or departments.
Cons:
There are so many features it can feel a little overwhelming at first. It is highly recommended to take advantage of any training offered on this platform on order to best take advantage of everything it has to offer.
I must be missing something....
Pros:
It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note). However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly.
Cons:
Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each). Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again. Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module. Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over. Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note [great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine. ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words). And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer... I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR??? Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter....
Not bad but it had to grow on me
Comments: We use NextGen to create patient charts to submit and generate claims to send through our clearinghouse. The set up was off to a rocky start but overall we have learned how to use the system and utilize the functions. It is not too difficult to use and for the most part easy to navigate and understand after fully learning the in's and out's of the system.
Pros:
The billing chart entry is not terrible. After a while you get used to it. It is fairly simple to use once you have a full understanding of how it works and able to easily operate it. The charge entry is extremely simple giving you step-by-step charge entry points to easily understand.
Cons:
The customer service was NOT great. I dont know if perhaps my experience was unique but especially when it came to deployment it had a very difficult time. I do not like how they restrict you on what you are allowed to do within your own database. I wish the user had more capabilities especially when initially setting it up for the office. I feel like every time I have an issue no one knows how to answer it and just passes me off to the next person.
Just as bad or worse than any other EHR
Pros:
communicates with my billing company, but I could just fax a superbill just as easily. does insurance eligibility checks, does eRx (but is often difficult to find the pharmacy unless you know the exact zip code, sometimes doesn't find the pharmacy at all, like Safeway's)
Cons:
Wow, there is so much not to like... Word searching for ICD10 codes, past medical history and problem lists returns hundreds of search items that have absolutely nothing to do with the words being searched. Also, if you enter the words out of the order in which they would appear, you will never find them. Social History is much more than whether a person drinks alcohol or smokes. There is no way to put in valuable details of a patient's social history and automatically include it in your notes. A lot gets lost by having to adhere to some stupid engineer's formatting. Same with past medical/surgical/obstetric histories-you cant add any valuable details to anything (like which knee was replaced and what happened after their concussion, etc). The charting is so useless that I have given up and gone back to paper charting. I start an encounter just to put my billing through. Health Maintenance: I can't enter that a patient refuses to do a colonoscopy or mammogram. All I can do is "disable" that patient from being counted for meaningful use. Poor formatting: while they tout being iPad friendly, each page has lots of unused space, so there is a lot of scrolling just to enter data or get to the save button (and if you don't press save, you lost it). More poor formatting: entering vitals->information is so spread out that it takes two screens to enter. AND peak flow is on the first screen while height and weight are on the second "additional information" screen. Which is more important? Also watch out for the backspace button, sometimes it works like you would expect, and other places you will get logged out and lose all of what you were doing.
eng
Pros:
easy to use , familiar interface , many feature are in
Cons:
this software are good to use for any body
How I spent my summer vacation OR Why I like my Nextgen Software program
Comments: I am satisfied with this program. I would prefer something that I could just speak to but that version of dragon is much more expensive.
Pros:
I chose this software because it was designed by physicians, specifically osteopathic family physicians. It is organized in the traditional SOAP format so it is intuitive to most of us. It took me a little while to get comfortable with moving around in it but it is second nature now. I like to freelance my subjective paragraph and it's easy to do. Pull down's appear as if you didn't actually listen to the patient. The tech support is outstanding. I can call them and they are always helpful and very patient with a physician who may not totally understand every nuance of the program.
Cons:
In the Rx number of days section, there needs to be a 5 day option, z-packs are 5 days and a 3 day option. Yes, I can type it in but I'm lazy. And if I type in an inhaler for 90 days, it has a problem allowing me to just send three inhalers. Same with BCP's.
NextGen has been easy to learn and has grown with the changes that occur in the medical field.
Comments: We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal.
Pros:
The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty!
Cons:
The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed.