---
description: Get detailed information about Audara usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Audara Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Audara](/software/219842/audara)

# Audara

Canonical: https://www.capterra.ae/software/219842/audara

> AI-Powered CCaaS Omnichannel platform with SmartAgents, Copilot, QA automation, and OmniScan analytics.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Audara?

Designed for mid-to-large organizations needing scalable, secure, and AI-driven customer engagement across voice, chat, video, and WhatsApp.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Audara

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Audara offers flexible subscription plans designed to adapt to organizations of any size and level of complexity. Pricing is based on named users (agents or supervisors) and functional profiles, allowing companies to scale seamlessly as their operations grow.

Customers can choose between monthly or annual billing cycles, with annual subscriptions offering preferred pricing and simplified management.

Each plan includes a full suite of omnichannel communication tools—voice, chat, video, WhatsApp, CRM, analytics, and AI Copilot—plus the option to activate additional modules according to business needs.

Usage-based components such as conversations, minutes, or AI processing volume are prepackaged within each plan, and additional capacity can be added as required. Integration with third-party services, additional storage, or dedicated infrastructure can also be customized upon request.

Audara’s core plans include:

VoiceOnly – Intelligent voice contact handling for inbound, outbound, or blended operations.

OmniChat – Omnichannel messaging (WhatsApp, web chat, Messenger, Instagram) with CRM, dashboards, unlimited AI chatbots, and 50,000 inbound + 10,000 outbound conversations included.

OmniPlus – All OmniChat features plus the full voice channel: WebPhone, ACD Queues, Auto and Preview Dialers, IVR, Voicebots, Speech Analytics, QA, and Emotion Analysis.

Infinity – Tailored enterprise plan for large-scale or specialized deployments with advanced AI and data governance options.

All Audara subscriptions include continuous updates, technical support, and secure cloud hosting with SLA-backed uptime.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, French, Spanish
- **Available Countries**: Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada and 99 more

## Features

- Agent Interface
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking Software
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management Software
- Chatbot Software
- Computer Telephony Integration
- Contact Management Software
- Dashboard Software
- Event Triggered Actions
- File Transfer
- IVR
- Interaction Tracking
- List Management
- Multiple Scripts
- PBX
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer Software
- Quality Management Software
- Queue Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- Survey/Poll Management
- Text to Speech
- VoIP Software
- Voice Customization
- Voice Mail

## Integrations (14 total)

- API Connector
- Asterisk
- ChatGPT
- Dynamics 365
- Facebook Business Suite
- Google Docs
- Google Sheets
- HubSpot CRM
- Instagram
- Make
- SIP-Trunk
- Salesforce Platform
- Twilio
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Telephony Software](https://www.capterra.ae/directory/30084/telephony/software)
- [IVR Software](https://www.capterra.ae/directory/30231/ivr/software)
- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Predictive Dialer Software](https://www.capterra.ae/directory/30597/predictive-dialer/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Amazon Connect](https://www.capterra.ae/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
4. [HoduCC](https://www.capterra.ae/software/156136/hoducc) — 4.6/5 (95 reviews)
5. [CallHippo](https://www.capterra.ae/software/159578/callhippo) — 4.4/5 (675 reviews)

## Reviews

### "La mejor suite de Contact Center Omnicanal que hemos visto hasta ahora" — 5.0/5

> **Erika** | *12 November 2025* | Construction Software | Recommendation rating: 10.0/10
> 
> **Pros**: Manejamos un contact center que es la puerta de entrada para clientes interesados en nuestros proyectos de renovación de hogares. Evaluamos como 15 proveedores diferentes antes de decidir. Audara simplemente nos dio el mejor costo/beneficio. Lo que realmente nos sorprendió es que la IA aquí no es un adorno—funciona. Se integró naturalmente a nuestro flujo diario en WhatsApp, Instagram, Facebook y webchat. Los chatbots y voicebots transformaron cómo atendemos. El módulo de QA es donde realmente brilla: análisis de texto, speech analytics, detección de emociones en tiempo real, transcripciones automáticas y reglas de cumplimiento todo junto. Audara audita métricas, detecta problemas y genera sugerencias en segundos—sin intervención manual. La interfaz también ayuda. Es moderna, fácil de usar, nada confusa.
> 
> **Cons**: Tiene API e integraciones sólidas, pero el catálogo podría ser más amplio. Hay momentos en que necesitas integraciones custom que, de estar preconfiguradas, simplificarían bastante las automatizaciones entre sistemas.
> 
> Después de evaluar varias opciones, Audara fue la opción obvia. Nos ayudó a escalar rápido sin sacrificar calidad en la experiencia del cliente. Honestamente, hoy no podría trabajar sin él. Es un game changer para CX. Punto.

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### "Audara como solución de atención a nuestros clientes y comunicación interna" — 5.0/5

> **Jean Paul** | *12 March 2021* | Medical Devices | Recommendation rating: 9.0/10
> 
> **Pros**: Es rápido y fácil de implementar. Este fue un punto importante para nosotros ya que se diferencia de la mayoría de proveedores que evaluamos, los cuales tienen tiempos más extensos de implementación. Adicionalmente tiene un precio asequible incluso incluyendo canales de comunicación como chat y video respecto a las ofertas que obtuvimos de otros proveedores.
> 
> **Cons**: Podría mejorar la atención al cliente a través de la línea de soporte. Aunque la atención es muy rápida y proveen diferentes canales de comunicación, en ocasiones la atención no está orientada en la satisfacción del cliente, este puede ser un punto para reforzar.
> 
> Mi experiencia con el sistema durante estos años ha sido muy buena; el contar con una plataforma en cloud y constante evolución me permite proyectar nuevos retos en temas de tecnología y comunicación en la empresa. Adicionalmente cuento con apoyo adecuado del proveedor para temas de soporte lo cual me da confianza y respaldo.

## Links

- [View on Capterra](https://www.capterra.ae/software/219842/audara)

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