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Pros:

Overall good product and gives needed visibility.

Cons:

The interface was a little weird to understand at first. However, I had to find how to add users and groups for alerts.

PRTG ratings

Average score

Ease of Use
4.4
Customer Service
4.2
Features
4.5
Value for Money
4.4

Likelihood to recommend

8.8/ 10

PRTG has an overall rating of <span class="">4.6</span> out 5 stars based on <span class="">246</span> user reviews on Capterra.

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Filter reviews (246)

Adam
Adam
Service Desk Manager in US
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG Is a Great Tool for many Organizations

4.0 9 months ago

Comments: PRTG brings a lot of value to our organization and it works well to notify our Department immediately when something is down. We have a critical need for this. Some of the user interface and customization for alerts could be better though.

Pros:

PRTG works on Mac or PC! I can set it up to alert me only on certain items in my org tree by priority, and it works 100% and I don't ever miss notifications.

Cons:

Some alert settings could be more customizable or paused for a certain time period easier. The user interface could be setup a little cleaner and up to date.

Paessler GmbH Response

9 months ago

Dear Adam, We're happy to hear that PRTG meets the critical needs of your organization by alerting you promptly on both Mac and PC. Your ability to prioritize alerts ensures that you never miss important notifications. We appreciate your feedback on UI and customization and will strive to improve these aspects for a better user experience. Your Paessler Team

Randy
Sr. Systems Analyst in US
Entertainment, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG helps to keep an eye on a real-time network in use for an event

4.0 3 months ago

Comments: Tracking local network devices at an event, and with notifications when something is offline have greatly helped to reduce the stress of keeping an eye on device uptime. a local overview of the network has been a great tool

Pros:

there's a lot to it, as such, it covers alot of ground. I'm sure there are templates and possibly scripting that I haven't explored or discovered, but what I have used for monitoring remote events has worked really well.

Cons:

there's a bit of learning curve, and as time permits, I hope to eventually get to dig into it. An intro at maybe a simpler level would be nice, with maybe an incentive track to learn more in-depth usage

Paessler GmbH Response

3 months ago

Dear Randy, Thank you for your feedback! We appreciate your insights on the learning curve and your suggestions for simplifying the onboarding process. We're glad to hear that PRTG has helped enhance your network monitoring during an event. Your Paessler Team

Laura
Marketing - Designer in Spain
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

PRTG makes monitoring my network a breeze, keeping me informed and able to fix issues quickly.

3.0 4 months ago

Pros:

The customizable dashboards and alerts make staying on top of my network's health a cinch.

Cons:

The learning curve was a bit steep at first, and I wish there were more pre-built sensor options.

Paessler GmbH Response

4 months ago

Dear Laura, Thank you very much for your feedback about PRTG. We're glad that you find the dashboards and alerts helpful in your daily business. We are constantly working on developing pre-built sensors. Hopefully one of the upcoming sensors will fulfill your needs. Thanks for your review. Best, Your Paessler Team

Carlos
System Administrator in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG is a great option to monitor your IT assets

4.0 10 months ago

Comments: The experience has been good in general. Once you get everything done in terms of configurations and custom settings, you basically need to keep watching the dashboard and your email for the notifications.

Pros:

I like the interface, which is very versatile and allows you to customize the views that are more important to you. I also like to receive notifications when something happens so we can quickly react and fix.

Cons:

Some of the sensors require very complex configurations and that sometimes prevents us to get the most from PRTG. The system is so complete that it also has too much settings for each sensor which sometimes makes the work of configuring them very exausting.

Paessler GmbH Response

10 months ago

Dear Carlos, Thank you for your detailed review! We're glad to hear that you find PRTG's interface flexible and customizable, allowing you to respond quickly to incidents. We're constantly working to simplify sensor configurations while maintaining the system's comprehensive capabilities. Likewise, we appreciate your feedback and are committed to improving your experience. Your Paessler Team

Balayo
Balayo
CLIENT PREMISES NETWORK SUPPORT in Uganda
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

BEST NETWORK MONITOR

5.0 10 months ago

Comments: Very great Experince especially for Network Monitoring and Tracking of the Different Network Devices and Sensors.

Pros:

1. Easy Access and Management of a large number of Both LANs and WANs on just a single window. 2. On-premises installation for full control over the company's data, configuration & updates. 3. Free Version of the Software with most of the core network management tools with its limitation being that it offers only 10 Sensors.

Cons:

Sensor Limitations: The Free Version of the Software is limited to only 10 sensors

Paessler GmbH Response

10 months ago

Dear Balayo, Thank you for your positive review! We're thrilled to hear that you find our network monitor easy to use and appreciate its comprehensive features, including on-premises installation. Just a heads up, the free version actually comes with 100 sensors, not just 10. Your Paessler Team

Amgad
CISO in Egypt
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Proactive Network Management Made Easy

5.0 5 months ago

Comments: The overview that PRTG provides about network health and performance is incredibly important in detecting and resolving a possible security threat at its quickest. This proactive approach reduces our downtime a great deal and increases our overall security posture.

Pros:

PRTG really excels at providing detailed network visibility. Customizable dashboards and real-time alerting enable strong security. The way this integrates with other existing systems, with deep reporting, makes my proactive management of risk much easier.

Cons:

While PRTG is feature-rich, the initial setup may be a little time-consuming. It would be nice if there were more streamlined configuration options for quicker deployment.

Paessler GmbH Response

4 months ago

Dear Amgad, Thank you very much for your detailed feedback on PRTG. We're glad to hear that you find it easy to visualize your network and devices and find our reporting easy to use and highly effective. It's great to know we are making your job easier. Best, Your Paessler Team

Mohammed
Mohammed
IP manager in Iraq
Verified LinkedIn User
Internet, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG review

5.0 10 months ago

Comments: we use PRTG on daily bases , check our product usage , product status (online/offline)
provide our customers with read only account helps both sides to monitor their services.

Pros:

reality and stability and rich functions that it does support.

Cons:

PRTG care , support bt email or support by phone , both are weak

Paessler GmbH Response

9 months ago

Dear Mohammed, Thank you for highlighting the pros of PRTG. We're glad to hear that you find it useful for daily monitoring, as well as providing customers with read-only accounts for service monitoring. Your Paessler Team

Markus
Development lead in Germany
Civil Engineering, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Reliable partner for IT Monitoring

4.0 3 months ago

Comments: Good reliable and stable partner for IT monitoring. We have been using it for years now.

Pros:

Wide range of available sensors. Easy setup.

Cons:

No probes for linux systems - although it is still possible to monitor linux devices.

Paessler GmbH Response

3 months ago

Dear Benedict, Thank you very much for your review of PRTG. We're thrilled that you find PRTG easy to use and that it effectively monitors your network. We are happy we made your job easier. Best, Your Paessler Team

Krunal
Cybersecurity Analyst in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

PRTG Performance Review

4.0 4 months ago

Pros:

PRTG captures a big picture overview of an organization's entire infrastructure, the good and the bad which creates a reliable source for users who are seeking for monitoring purposes.

Cons:

PRTG can benefit by having more alert settings in different situations or having the ability to pause on certain devices at the discretion of the user.

Paessler GmbH Response

4 months ago

Dear Krunal, Thank you very much for your detailed feedback on PRTG. We're glad that you find it easy to use to monitor your IT infrastructure. We are happy we made your job easier and support your companys' needs. Best, Your Paessler Team

Adrian
CTO in Spain
Consumer Goods, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

PRTG keeps my network in check, no more surprises

5.0 4 months ago

Pros:

User-friendly interface, reliable monitoring

Cons:

Limited customization options, expensive for larger networks

Paessler GmbH Response

4 months ago

Dear Adrian, Thank you very much for your detailed feedback about PRTG. We're glad that you find it easy to use and results in reliable IT monitoring for you . We are happy we made your job easier and support your companys' needs. Best, Your Paessler Team

Mohmad
Infra Architect in India
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG Review

4.0 10 months ago

Comments: Fairly Good to work with it. Ease of UI and can create custom sensors.

Pros:

Alerting is on time and can connect most of the devices.

Cons:

Network scanning is not accurate and it cannot scan multiple networks even if it has access to it. Maybe I am wrong but that is what I experienced.

Paessler GmbH Response

10 months ago

Dear Mohmad, Thanks for your positive feedback! We're pleased to hear that you find our alerting system reliable and appreciate the ease of use of our user interface along with the flexibility to create custom sensors. We're committed to continually improving our platform to better meet your needs. Your Paessler Team

Paul
Responsable On-Premise et Cloud Infrastructure in France
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG is a good monitoring tools

5.0 10 months ago

Pros:

PRTG is not only easy to deploy but also easy to maintain, providing real-time alerts to infrastructure and server issues

Cons:

There's no mobile app with Azure SSO. The product has no another defects.

Paessler GmbH Response

10 months ago

Dear Paul, Thanks for your positive feedback! We're glad to hear that PRTG's ease of deployment and maintenance, along with its real-time alerts, have been valuable for your infrastructure monitoring needs. Your Paessler Team

RICHARD
Head of Compliance and IT in UK
Telecommunications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

See what you cant

5.0 10 months ago

Pros:

Simple and easy to use interface makes network monitoring easy.

Cons:

Some of the censors can be quite difficult to configure.

Paessler GmbH Response

10 months ago

Dear Richard, Thank you very much for your review! Check out our how-to guides and our YouTube channel to get the most out of PRTG. Your Paessler Team

Lars
System Engineer in Switzerland
Consumer Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to install, configure, maintain and use monitoring System

5.0 10 months ago

Pros:

- ease of use - ease of installation - ease of maintenance - Variation of integrated monitors and sensors - ability to install scripted and other manual monitors and sensors

Cons:

there is not a lot I can wirte here, maybe sometime the lack of support by phone

Paessler GmbH Response

10 months ago

Dear Lars, Thank you for your detailed feedback! We're pleased to hear that our monitoring system met your expectations with its ease of installation, configuration, and maintenance, as well as its wide range of built-in monitors and sensors that provide flexibility. Your Paessler Team

Alpesh
IT Director in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Monitoring

5.0 10 months ago

Pros:

Great monitoring functionality. Lots of options to monitor pretty much everything.

Cons:

Lack of mfa for builtin accounts. Need to use 3rd party tools to use mfa.

Paessler GmbH Response

9 months ago

Dear Alpesh, Thank you for your feedback! We're glad you like our monitoring features, which offer a wide range of options to meet your needs. We'll continue to enhance our features to provide you with great monitoring for all aspects of your system. Your Paessler Team

Patrick
IT Director in Germany
Mechanical or Industrial Engineering, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Monitoring for SMB

5.0 10 months ago

Pros:

Many standard sensor temlates, easy to write custom sensors e.g. via PowerShell

Cons:

Azure / M365 monitoring / sensors could be expanded in the mid-term future

Paessler GmbH Response

10 months ago

Dear Patrick, Thank you for your feedback! We're constantly working to improve our monitoring capabilities, including expanding Azure/M365 monitoring, to better meet your needs in the future. Your Paessler Team

Danny
IT Manager in South Africa
Import & Export, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

PRTG review

5.0 10 months ago

Pros:

Mobile Application is the beast feature.

Cons:

I do not have anything that I do not like about PRTG

Paessler GmbH Response

10 months ago

Dear Danny, Thank you for your positive feedback! We're glad to hear that you're enjoying our mobile application. If you ever have any suggestions or feedback in the future, feel free to reach out. Your Paessler Team

Ducher
CISO in France
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect took for monitoring

5.0 10 months ago

Pros:

It is very easy to setup and you can monitor a large category of devices.

Cons:

No big deal, it's a very simple tool to handle. Map creation may take a little time.

Paessler GmbH Response

10 months ago

Thank you for your positive feedback! We're thrilled to hear that our monitoring tool met your expectations and provided ease of setup across a wide range of devices. Your Paessler Team

Carolina
Carolina
NOC1 Support Engineer in Colombia
Verified LinkedIn User
Telecommunications, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

the best IT infrastructure analysis with PRTG

4.0 2 years ago

Comments: As technical support of our organization focused on LATAM customers we have made use of different tools with which we monitor the entire deployment of fiber optic network in different countries, PRTG stands out within that palette of monitoring tools since it allows remotely and through its different communication protocols to connect remotely with the different equipment and resources and obtain from them clear and accurate data, In addition, we can geographically locate the different sensors and program preventive alarms according to their impact on the network, the notifications are instantaneous and arrive simultaneously to the personnel who are active in the shift for their immediate reaction.

Pros:

When we talk about PRTG we immediately think of a very consistent, stable and oriented tool for the analysis and monitoring of all our network resources, being part of NOC Colombia through PRTG I can have a global view of the status of the fiber optic network and the transport layer equipment involved in it, provides detailed metrics that help us to diagnose the different failures reported by our users and incidentally to generate the trubleshooting of the different failures reported on the access network. Referring to the tool I can say that it has a very complete interface with its different functions strategically located and able to allow adaptation to our needs.

Cons:

Based on the criteria of the number of network components (servers, switches, routers, virtual machines) it is necessary to evaluate the type of license which depends on the number of sensors that are required to have absolute vision of all these teams, therefore, the associated costs will rise, although seeing the cost/benefit ratio is justifiable that investment.

Paessler GmbH Response

2 years ago

Dear Carolina, Thank you for your positive review of PRTG. We're thrilled to hear that our tool provides you with a consistent and stable analysis and monitoring solution for your network resources. It's great to know that PRTG offers a global view of the fiber optic network and transport layer equipment, helping you diagnose and troubleshoot reported failures effectively. We appreciate your feedback on the comprehensive interface and its adaptability to your specific needs. We're committed to continuously enhancing PRTG to meet your expectations. Your Paessler Team

Gideon
Gideon
Information Security Analyst in Ghana
Verified LinkedIn User
Banking, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG Network Monitor

4.0 2 years ago

Pros:

Comprehensive Monitoring Features: PRTG Network Monitor includes a variety of monitoring features, such as bandwidth monitoring, device health monitoring, server monitoring, application monitoring, and more. It supports a number of protocols and technologies, enabling businesses to keep an eye on many facets of their network infrastructure and gain visibility into its performance, availability, and resource usage.Alerting and Notifications: PRTG Network Monitor offers customizable alerting and notification features to promptly inform IT teams about critical network events or performance issues. It supports various alerting methods such as email notifications, SMS, push notifications, and more. Users can define thresholds and conditions to trigger alerts and ensure timely response to network incidents.

Cons:

Interface Customization Limitations: While PRTG Network Monitor provides customizable dashboards and reports, some users may find limitations in terms of design flexibility and customization options. Users with specific visual preferences or those requiring highly tailored reports may find the available customization options somewhat limited.

Paessler GmbH Response

2 years ago

Dear Gideon, Thank you for highlighting the comprehensive monitoring features and customizable alerting capabilities of PRTG. We designed our system to provide businesses with extensive visibility into their network infrastructure and enable timely responses to critical network events. We appreciate your feedback! Your Paessler Team

SHAMEER
Manager IT in United Arab Emirates
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Monitor everything

4.0 10 months ago

Pros:

It has capability to monitor multiple sensors, also.like its graphical representations.

Cons:

Remote location devices reacheability is the least

Paessler GmbH Response

10 months ago

Dear Shameer, Thanks for your positive feedback! We're pleased to hear that you appreciate PRTG's ability to monitor multiple sensors and its intuitive graphical displays. Your Paessler Team

sayed
intern in India
E-Learning, Self Employed
Used the Software for: Free Trial
Reviewer Source

Great value of time and money.

4.0 last year

Comments: It valuable of money and great experience with PRTG network thanks.

Pros:

Easy to use setup scaling valuable scalable and Affordable.

Cons:

PRTG network is expensive for large network and customer support is slow.

Paessler GmbH Response

10 months ago

Dear Sayed, Thank you for your feedback! We're thrilled to hear that you find our product valuable and easy to use. We understand your concerns about scalability and customer support, and we're continuously working to improve in those areas to better meet your needs. Your Paessler Team

Luis Eduardo
Analista de Infraestrutura in Brazil
Computer Hardware, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Almost 2 Year with my favourite Monitoring Tool

4.0 2 years ago

Comments: I've been training some new persons in our company to use PRTG, and they are using it like pros.It is a great tool to use, today we have more than 35 thousand sensors monitoring devices.

Pros:

PRTG is an easy-to-use monitoring tool, it is easy to get going, To set up a monitoring environment is easy, just deploy a core server or a remote probe connected to the core server.The auto discovery is a great tool to get the monitoring of devices fast.

Cons:

Sometimes the auto discovery tool affect the application performance.The Map Designer should be better with more options to personalize the maps.A Grafana extension should be implemented.

Paessler GmbH Response

2 years ago

Dear Luis Eduardo, Thank you for leaving us a review! We are happy that you are enjoying PRTG and we love hearing about how you are using it. If you would like to give us more feedback, why not become part of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team

Jason
Network Administrator in US
Utilities, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

PRTG - I rely on this more than Windows or Linux themselves

5.0 2 years ago

Comments: I do love this software and my job would be 10x more difficult without it. The 24/7 monitoring, the vast array of sensors available, the maps that can be made available without need for a login, and along with the historical data that is available make this a must use piece of software. It's worth the time even if all you can use is the free 100 sensor version.

Pros:

I can monitor just about everything I need to monitor. Most are via the built in sensors but the options for custom sensors takes it to the next level.

Cons:

The price is hard to get past. Smaller shops would have a hard time validating the cost. The interface is can be overwhelming (not sure how to avoid that) and it's frustrating that it's not possible to multi-select objects on a map and move them all at the same time. Instead you have to move them one at a time which can become very tedious.

Paessler GmbH Response

2 years ago

Dear Jason, Thank you so much for taking the time to leave us this review! Have you already tried the new user interface? You can now use it in production environments. Would you like to give us further feedback or do you have any improvement requests? Become a PRTG Feedback Insider! You can find all information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team

Ivan
Managing Partner in Angola
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very powerful option for monitoring with several ways to alert when issues arise

5.0 2 years ago

Pros:

Not only did we appreciate the depth and capabilities of the product, but also the customization and granularity of it, allowing us to view the same source information and alerts in different ways. You can receive emails and from there automate your Service Management tools, but the possibility of creating complementary and customized dashboards that we can place on a big screen in our IT room is great.

Cons:

No real complaints, I did what we needed and way more.

Paessler GmbH Response

2 years ago

Dear Ivan, Thanks for sharing your review with us and the community! Would you like to give us further feedback or do you have any improvement requests? Become a PRTG Feedback Insider! You can find all information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team