---
description: Get detailed information about Ultatel Cloud Business Phone System usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
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title: Ultatel Cloud Business Phone System Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Ultatel Cloud Business Phone System](/software/215555/clarity-business-phone-system)

# Ultatel Cloud Business Phone System

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> AI-powered cloud communications with voice, SMS, chat, video \& CRM integrations—plus white-glove onboarding and unmatched 24/7 support.
> 
> Verdict: Rated **4.7/5** by 41 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Ultatel Cloud Business Phone System?

Businesses that are looking to optimize their communications under one unified platform to reduce costs, offer remote working, boost ROI, or migrate from legacy to an award-winning cloud phone system.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 41 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ultatel

## Commercial Context

- **Starting Price**: $18.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 🔹 Flexible Plans, One Clear Advantage

Choose from Essential, Premium, or Ultimate tiers—each offering unlimited chat, calls, and video. All plans include the Ultatel Hub app, online faxing, first-class reliability (99.999% uptime), 24/7 support, and fully managed onboarding. No hidden fees—just predictable, value-driven pricing
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Agent Interface
- Alerts/Notifications
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call List Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking Software
- Call Transcription
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Conferencing
- Contact Management Software
- Customizable Reports
- Dashboard Software
- File Sharing Software
- File Transfer
- Host Controls
- IVR
- Mobile Access
- Multi-Channel Communication
- PBX
- Presentation Streaming
- Private Chat
- Quality Management Software
- Queue Management
- Real-Time Chat
- Recording
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Screen Sharing Software
- Softphone Software
- Two Way Audio & Video
- Two-Way Audio & Video
- Video Chat
- Video Conferencing Software
- VoIP Software
- Voice Mail

... and 11 more features

## Integrations (7 total)

- HubSpot CRM
- Microsoft Teams
- Pipedrive
- Salesforce Platform
- Salesforce Starter
- Zendesk Suite
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Audio Conferencing Software](https://www.capterra.ae/directory/32919/audio-conferencing/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)
- [Business Phone Systems](https://www.capterra.ae/directory/31101/business-phone-systems/software)
- [Web Conferencing Software](https://www.capterra.ae/directory/30075/web-conferencing/software)

## Alternatives

1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews)
2. [800.com](https://www.capterra.ae/software/208208/800-com) — 4.7/5 (313 reviews)
3. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [3CX](https://www.capterra.ae/software/158704/3cx) — 4.4/5 (465 reviews)
5. [RingEX](https://www.capterra.ae/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews)

## Reviews

### "Great communications system at an affordable rate" — 5.0/5

> **Brianna** | *23 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The implementation was guided and easy. The support is fabulous, and the cost is reasonable. They saved us from our previously used company.
> 
> **Cons**: I don't have any complaints about Ultatel. Any time there is an issue, support responds very quickly to resolve it.

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### "Great Service\! Great Support\! Great System\!" — 5.0/5

> **Mishelle** | *5 December 2024* | Financial Services Software | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use and excellent customer service.
> 
> **Cons**: I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports.
> 
> Ultatel has been excellent to work with. They have always been able to resolve any request. Their website it user friendly and their customer service is knowledgeable.

-----

### "Review from AIM" — 5.0/5

> **Brittany** | *17 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: How I can monitor live calls and the features that come along with that. The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time. I also like that I can listen to phone recordings from the same day. The new dashboard looks very nice too\!
> 
> **Cons**: Recording are only available for 6 months. I would have preferred a year, but its not a deal breaker.
> 
> Our salesperson,\[sensitive content hidden\], was great\! We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company. Exactly what we wanted to hear\! He was also a huge help with getting us out of our old phone contract.\[sensitive content hidden\], our onboarding team leader, was wonderful too\! For weeks she answered all of my daily emails and calls, quite quickly I might add, and made sure everything was running smoothly. We have had quick turnaround times when calling into tech support. They are always very helpful whenever we have needed help. We've been extremely satisfied since making the switch. Would highly recommend\!\!

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### "They absolutely do what they promise to do." — 5.0/5

> **David** | *8 January 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention. Neither of the problems impacted our ability to use the system, so the true score compared to a POTS was really 100%.

Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable. It is a pleasure doing business with this company.
> 
> **Cons**: They never have called me on my birthday.
> 
> We take our VoIP service for granted; they are that good.

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### "Awesome Service and Support" — 5.0/5

> **timothym** | *8 January 2025* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: Service and Support is excellent.  No complaint's.
> 
> **Cons**: nothing.  I haven't had any issues since we started.

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## Links

- [View on Capterra](https://www.capterra.ae/software/215555/clarity-business-phone-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/215555/Clarity-Business-Phone-System/> |
| en-AE | <https://www.capterra.ae/software/215555/clarity-business-phone-system> |
| en-AU | <https://www.capterra.com.au/software/215555/clarity-business-phone-system> |
| en-CA | <https://www.capterra.ca/software/215555/clarity-business-phone-system> |
| en-GB | <https://www.capterra.co.uk/software/215555/clarity-business-phone-system> |
| en-IE | <https://www.capterra.ie/software/215555/clarity-business-phone-system> |
| en-IL | <https://www.capterra.co.il/software/215555/clarity-business-phone-system> |
| en-IN | <https://www.capterra.in/software/215555/clarity-business-phone-system> |
| en-NZ | <https://www.capterra.co.nz/software/215555/clarity-business-phone-system> |
| en-SG | <https://www.capterra.com.sg/software/215555/clarity-business-phone-system> |
| en-ZA | <https://www.capterra.co.za/software/215555/clarity-business-phone-system> |

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