--- description: Get detailed information about Userlist usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userlist Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Userlist](/software/209961/userlist) # Userlist Canonical: https://www.capterra.ae/software/209961/userlist Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/209961/userlist?page=2) > Onboard and engage your SaaS users throughout their lifecycle. Send targeted behavior-based campaigns via email or in-app messages. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Userlist? Small-to-medium sized SaaS businesses and founders ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlist - **Founded**: 2017 ## Commercial Context - **Starting Price**: $99.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Userlist offers a 14-day free trial for new users, after which the pricing starts at $99/month for up to 5,000 users. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Account Management Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audience Targeting - Communication Management - Content Creation - Contextual Guidance - Customer Engagement Software - Customer Segmentation - Event Triggered Actions - Feedback Management - In-App Training - List Management - Live Chat Software - Onboarding Software - Reporting/Analytics - Template Management - Third-Party Integrations - Usage Tracking/Analytics - User Onboarding ## Integrations (1 total) - Segment ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Customer Success Software](https://www.capterra.ae/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.ae/directory/30961/customer-success/software) - [Transactional Email Software](https://www.capterra.ae/directory/31564/transactional-email/software) - [Digital Adoption Platform Software](https://www.capterra.ae/directory/31638/digital-adoption-platform/software) - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) ## Alternatives 1. [Product Fruits](https://www.capterra.ae/software/1011214/product-fruits) — 4.7/5 (89 reviews) 2. [Rocketlane](https://www.capterra.ae/software/1015299/rocketlane) — 4.7/5 (127 reviews) 3. [Thought Industries](https://www.capterra.ae/software/142263/thought-industries) — 4.5/5 (80 reviews) 4. [MeltingSpot](https://www.capterra.ae/software/218854/meltingspot) — 4.6/5 (49 reviews) 5. [GUIDEcx](https://www.capterra.ae/software/175189/guidecx) — 4.7/5 (64 reviews) ## Reviews ### "Flexible marketing automation for software startups" — 5.0/5 > **Jonny** | *28 September 2020* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: Userlist is a great tool that allows you to build compelling email sequences to nurture and engage your customers and trial users without getting too bogged down in the nitty gritty of marketing automation. When using competing tools I had a tendency to overthink my behaviour based emails, but Userlist's slick and simple design allows me to focus on what matters - creating emails that really engage users on my site. Yet the apparently simplicity is deceptive - under the hood there's plenty of power and flexibility to get clever with your sequences when you want to, while keeping things simple and intuitive for your everyday campaigns > > **Cons**: I'd like a little more details in the reporting over time ----- ### "A great tool for sending automated messages to your customers based on their usage." — 5.0/5 > **Michael** | *12 November 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: UserList is such a great tool to build automatic email sequences based on customer's behaviour. Integrating into our systems was super easy and they have a great API to send customer data like custom events and such. We also use it to send email newsletter broadcasts to all our customers Before we used Intercom but we weren't happy with that at all and way too expensive. After implementing UserList the software was paying for itself already after a couple of days. Conversions went up and expansion revenue kicked in. UserList is very easy to use and looks wonderful. The messages that my customers are seeing look great as well. > > **Cons**: Nothing I can think of right now. UserList has all the features we need right now. It is also cheaper than the alternatives. ----- ### "Great Product, Great Team" — 5.0/5 > **Aaron** | *22 September 2020* | Sports | Recommendation rating: 10.0/10 > > **Pros**: - Easy to use - Well-designed interface - Excellent documentation and helpful guides - Personal customer support - All the features you need without the fluff/complexity of most software > > **Cons**: No real cons that I can think of. This category of software always involves a decent amount of work to get things up and running, but they made that process easy for us. > > We've had a very good experience with Userlist. Because their marketing website did such a good job laying out what was possible with the tool, we've been able to accomplish everything we set out to do. And we're excited to expand our use in the future. ----- ### "The only and best emailing platform built for SaaS founders" — 5.0/5 > **Christian** | *22 September 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Userlist was trivially easy to integrate in my Rails app, made setting up all the onboarding emails I knew I should've been doing all along a breeze, and makes it fun to test new ideas without needing to redeploy my entire application. It's amazing\! > > **Cons**: I think there's an opportunity for Userlist to be going through their users campaigns and offering consulting to improve results. ----- ### "One of the Most Important Aspects of Setting up a SaaS Business SOLVED" — 5.0/5 > **Daniel** | *22 September 2020* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: The core value proposition is customer messaging via email. In this aspect, Userlist knocks it out of the park. After months of knowing I needed to set up an onboarding email sequence, I finally took the plunge and signed up for Userlist. Within 2 hours I had everything set up technically... \*and\* I had implemented a complete onboarding email sequence according to industry best practices (which they guide you in writing). What had been on my mind for a long time was implemented so quickly, and just as everyone said it would, an onboarding sequence had a tremendous impact on user activation / retention (+20%). Since then, I've implemented several additional email sequences to capture even more value from the tool. > > **Cons**: There is no mobile application - so all interactions are through their desktop web application. > > If I build another SaaS, Userlist will be one of the few no-brainers that I will use again. I'd also be crazy not to mention the customer service aspect: one of the \[SENSITIVE CONTENT HIDDEN\] spent several hours with me (across several weeks\!) debugging my own email server's deliverability issues. Outstanding customer service A+++ ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/209961/userlist?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/209961/userlist) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data